System Health Report

BluePeter · Jan 5, 2011

Hello,
I am getting a notification in the above marked as critical which runs along the lines of: "A service is reported as having an unexpected error code... one or more services has failed... a service did not stop gracefully. Service exited with a code not equal to 0 to 1077. Resolution .. restart the service "
I believe this is a problem related to HP laptops and is not serious but I should like to know if there are any implications with it. It states to restart the service. But, which one ? I am very confused :sarc:

richc46 · Jan 5, 2011

Go to search
type
event viewer
Look for errors about the time of the problem.
With the codes, we can determine exactly what happened

BluePeter · Jan 6, 2011

Hello Richard,
As suggested went to Event Viewer..There are numerous critical errors coming up here over the last few days.
Numerous notifications: "SideBySide ..... ID 33 "
A few notifications: "WMI ........ ID 10 "

At a loss to know what to do. Any help to you in getting an answer ?
Peter

richc46 · Jan 6, 2011

Side by side is a bad one. I will refer this to someone who is better equipped to handle that.

niemiro · Jan 6, 2011

BluePeter said:
Hello Richard,
As suggested went to Event Viewer..There are numerous critical errors coming up here over the last few days.
Numerous notifications: "SideBySide ..... ID 33 "
A few notifications: "WMI ........ ID 10 "

At a loss to know what to do. Any help to you in getting an answer ?
Peter

Hello!

Could you please copy a sample of those errors here please? Side by Side is basically a large portion of the "behind-the-scenes" Windows Operations. Not all Side by Side events are bad, but they are if they are Critical! And it is such a large portion, that I couldn't begin to guess at the cause without some extra information.

Thanks!

Richard

Lorien · Jan 6, 2011

To copy the errors in Event Viewer, double-click on the error to open a dialog box and then click on the Details Tab. Hold the left mouse button down and scroll over the entire details page to select everything and then hit CTRL-C simultaneously on the keyboard to copy the information. Then, without closing Event Viewer, go to this website and reply to this thread and hit CTRL-V simultaneously to paste the information in the reply box. Repeat the process as often as needed with various errors to provide a good representative sample - don't select ones that are the same, but if there are any differences then choose those - especially significant differences and be sure to include the two you listed above (you can use the same reply for all of them - just put a few line spaces between them so they can be separately identified more easily).

Good luck!

BluePeter · Jan 6, 2011

Hi Lorien,
This turns up:
- System

- Provider

[ Name] SideBySide

- EventID 33

[ Qualifiers] 49409

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-01-06T18:56:41.000Z

EventRecordID 18857

Channel Application

Computer Peter-PC

Security
- EventData

Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"

c:\program files (x86)\real\realplayer\plugins\rmxrend.dll

BluePeter · Jan 6, 2011

Hi Lorien,
Also this (numerous times) : System

- Provider

[ Name] Service Control Manager

[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}

[ EventSourceName] Service Control Manager

- EventID 7001

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-01-06T18:56:42.000Z

EventRecordID 152180

Correlation

- Execution

[ ProcessID] 0

[ ThreadID] 0

Channel System

Computer Peter-PC

Security
- EventData

param1 Remote Access Connection Manager

param2 Secure Socket Tunneling Protocol Service

param3 %%2

niemiro · Jan 6, 2011

BluePeter said:
Hi Lorien,
This turns up:
- System

- Provider

[ Name] SideBySide

- EventID 33

[ Qualifiers] 49409

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-01-06T18:56:41.000Z

EventRecordID 18857

Channel Application

Computer Peter-PC

Security
- EventData

Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"

c:\program files (x86)\real\realplayer\plugins\rmxrend.dll

Hello!

Is this actually critical? To me, all this says is that rmxrend.dll uses the Visual C++ 2008 Runtimes. I can't make much more than that. Can anyone?

Thanks!

Richard

BluePeter · Jan 8, 2011

Hello,
I do not seem to be able to have this situation resolved. Is there anyone out there that can help as the item still remains in the System Health Report ?

Lorien · Jan 8, 2011

Hi BluePeter,

From the above information, these do not even appear to be errors. Are you giving us everything contained in the details? Here's an example similar to one you provided, but that contains additional information (like the Description) which helps us see what and where the problem is (and the fact that it is an error as opposed to information or critical):

Log Name: System
Source: Service Control Manager
Date: 9/6/2008 7:46:32 PM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Michael-xv
Description:
The Remote Access Connection Manager service depends on the Secure Socket Tunneling Protocol Service service which failed to start because of the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-06T23:46:32.000Z" />
<EventRecordID>812094</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Michael-xv</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Remote Access Connection Manager</Data>
<Data Name="param2">Secure Socket Tunneling Protocol Service</Data>
<Data Name="param3">%%2</Data>
</EventData>
</Event>

To help you (especially if these are critical errors as you are saying - what you provided don't indicate their status at all), we need more information - at least as much as I showed above and more if it is available.

Thanks and good luck!

BluePeter · Jan 8, 2011

Hi Lorien,

There it must lie. I am not expert enough to delve into that level of report and since the computer is, in all other aspects, working perfectly I am just going to have to live with the situation.
Since it is marked CRITICAL I may consult a software expert here in Ireland if it remains much longer. But, from experience, I know that ,if this was remedied, it would not be too long before another annoying notification came up :mad:

. It is the nature of this darned computer world we live in. Thanks all the same.

niemiro · Jan 9, 2011

Hello!

I am not really sure what the issue is, and don't really have anything to go on at the moment. Try SFC to look for a corruption:

Right, please run steps 1, 2A, 3 (about 15 minutes), 4, 5, and then Step 1 from the top yellow box, but only follow this last one if Integrity Violations were found. Please upload the new sfcdetails.txt from your Desktop. System Files - SFC Command

Good luck!

Richard

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