after trojan was found, no login possible

Laika

New Member
We don't know what to do anymore. Our computer crashed. We bought a very good virus scan software and let it scan everything, including eliminating the virus. Now when we turn on our computer, it brings us to login as "other user". We tryed to login with our name and password but it's unknown... We can only work through the anti virus software in safemode.
What can we do?????
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Just my observation , but a lot of malicious virus when they get into your computer they attack your Registry files in such a manner, as to make an entry in the registry, which at least at your next reboot, it(malicious virus) gets to run it’s own software and not allow the real windows software to start....

Now to correct this one has to get into the Registry file and delete this virus entry..
You have to be able to run (regedit) either at command prompt c:\....... regedit.exe OR
If you have a start button do Start-All Programs-accessories-run-(regedit)-Ok
Now navigate as follows and delete suspicious entries.. and than reboot..

the following is the way to see unwanted start up processes....deleting is simply right clicking on the item, and select delete option

Run regedit

and navigate down as shown

HKey-local-machine
Software
Microsoft
Windows
Current Version
Run

And / or

HKey-current-user

Software
Microsoft
Windows
Current Version
Run
 

My Computer

System One

  • Manufacturer/Model
    Presario CQ50
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