Solved PC powers up and sticks on Logo

SirSteve

New Member
my PC starts up but then sticks on the microsoft logo (the one with the green moving lines). I have tried restarting it several times and also tried starting it using "last known configuration" and System Restore but it keeps returning to the green bars. Safe Mode will not even start.The OS is Vista Home Premium 32bit and the pc is a compaq presario SR5414UK. I am not very experienced in dealing with computer problems so if anyone is kind enough to reply can you make the answer idiot proof please!
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Compaq Pressario SR5414UK
I'm afraid you're going to need to repair or reinstall Windows. Do you have a Windows installation disc? If so, you can put it into the CD drive and, when you boot, you can tell it to boot from the CD. After it boots, there may be an option to do a repair. If so, you can try that. Otherwise, you can try to do the installation.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Thanks for taking the trouble to reply. The good news is i have managed to solve the problem by using system restore, although it took three attempts! Once again thanks.
 

My Computer

System One

  • Manufacturer/Model
    Compaq Pressario SR5414UK
I'm curious how you got to system restore if you were unable to enter safe mode.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
After turning off the computer and restarting it twice, safe mode still not working, it kept going through the same loop of trying to start, downloading updates and then back to the green bars and sticking. On the third i managed to start it in safe mode, then system repair (?) appeared (error message "there was a problem starting windows") and after ten minutes or so asked if i wanted to start system restore. I then restored it to a point one month ago and so far it seems to be ok.
 

My Computer

System One

  • Manufacturer/Model
    Compaq Pressario SR5414UK
Gotcha. Thanks.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
To be honest i'm not too sure what i did! Anyway thanks for trying to help me. Happy New Year!
 

My Computer

System One

  • Manufacturer/Model
    Compaq Pressario SR5414UK
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