Defrag not working after I uninstalled Norton 360

dstroebel

Member
When I uninstalled Norton 360 my defrag refuses to appear and start. It does not work either when I run as administrator, from the "all programs" menu, when I right-click on the command prompt icon and say "run as admin." Does not run when I right-click the My computer icon, select tools, and defrag. It does not appear or run period. Any suggestions?

Thanks,

Dave
 

My Computer

System One

  • Memory
    3gb

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I agree with Rich that Auslogics makes a more robust defragging program than the limited functionality version provided by Microsoft by default. However, the original defragger should run and if it cannot it may point to other problems afoot. I'd at least try to do a little troubleshooting to rectify the problem.

The program that should run is "windows\system32\dfrgui.exe". I'm assuming the file is still there, because if you clicked on the program link that points to a missing file, you'd get a "file not found" error. So, there may be a dependency (like a dll) this program relies upon that is either missing or compromised.

Just to be sure your core system is OK, I'd follow the SFC scannow tutorial. If this doesn't help, then it may be prudent to roll back to an earlier restore point, before you installed Norton 360, and verify that the defragger is operational.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
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