appdata/local/temp/serms.dll error

J

joolie567

Member
Hello,

When i boot my computer I receive the message:

RunDLL
Error loading C:\Users\Me\AppData\Local\Temp\serms.dll
The specified module could not be found.

How do i fix this? I've run about 3 different spyware & antivirus, but none of them have detected any issues, and when i followed instructions on how to remove a serms.dll file I couldn't locate any of the files in my registry.

I did find a C:\Users\Me\AppData\Local\Temp\serms.dll",SHScale in my registry but i have no idea what to do with it.

Any help is much apprecaited!!
 

My Computer

System One

Welcome
Can you get into safe mode and run your anti virus?
If negative
Can you get to system restore in safe mode?
If so try to restore to good times.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
i ran the antivirus & spyware in safe mode & it didn't find anything other then like 4 tracking cookies. I can get into safe restore no problem, but i don't want to factory restore it because I'll loose my MS Home & Student software :(
 

My Computer

System One

I cannot promise you anything, but system restore is not suppose to change your stuff. If the software was installed before the System Restore date there is no problem, but no promises. Anything installed after the system restore date that you choose will be lost.
http://www.vistax64.com/tutorials/76905-system-restore-how.html
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
thanks. i dont have any restore points apparently so i cant go back to before I messed whatever up. I was trying to clean up my laptop to get it to run a bit better, and i must've deleted something i wasn't supposed too . . . oops. thanks again for the help, if i can get another copy of MS i think i'll just do the factory restore.
 

My Computer

System One

Before you go there let me know if you want to save your stuff; not software.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
The good thing is that whatever the virus tried to do, the cache was cleared from the temp folder which causes the file not to be found when your system boots up. You may want to boot in SAFE mode and then run anti-virus software. Malwarebytes is usually very good about addressing viruses like this.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
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