boot to black screen with mouse pointer

xraiderv1

crazed pixel artist
Member
ok... this happened the first time a few days ago, I booted up like normal, clicked on my user name to log in, came back 5 minutes later with my coffee.. black screen with mouse pointer.

so, ok.. I hold down the power button, and do a complete shutdown.

I reboot normally and hello desktop.

now, today, I boot, click on my user name, come back with my coffee.. black screen with mouse pointer. so... I try something different, I drop it into standby by closing the laptop's lid, wait till I've got the blinking front power light that says 'standby', then open it, click my user to unlock, and desktop.

I've researched this on the net and the causes run the gamut, I can confirm no driver, hardware or software changes have been done since last month when I updated adobe flash.

I have run multiple antivirus scans, spyware scans, and subjected the machine to a complete scan with malware bytes, all results come up clean.

I'm confused here as to whats going on...
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
Go to search by the start button
type event viewer
go to adminsitrative and look for errors about that time.
To me sounds like it might be the graphics card/driver
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
ok.. and I'm looking for...?
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
You know what time the problem happened, look for error or critical about that time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
no...I dont have a precise time.. just that it happened at the 2 o clock hour, sometime within that...I was more or less walking dead when I turned on the computer, hence me going for coffee immediately afterwards..

also, I've got an error here I've never seen before and it happened in the same general timeframe as my black screen with pointer error.. so I'm thinking its relevant...

I've attached screenshots.

also.. I know from other odd little errors....like my usb ports all suddenly deciding they hate all my devices at the same time, before co-operating again, that my computer's probably dying...
 

Attachments

  • Untitled.jpg
    Untitled.jpg
    29.3 KB · Views: 18
  • Untitled1.jpg
    Untitled1.jpg
    54 KB · Views: 11

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
uh...what is it?
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
oh! thats what it does... googled it.

heres the report.. saved as a .doc.. since I dont feel like trying to save an htm who knows where and then go digging for it lol.
 

Attachments

  • system info.doc
    77 KB · Views: 17

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
You can just rt click inside sysinfo , select copy, then paste it into a text file.

I cbb with a .doc file as I don't have MS Office or similar.

Maybe Rich will have a look at it.

Hopefully it will reveal something
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
So if you reboot the screen comes back?
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
reboot, drop into standby by closing the lid..

and you asked for a txt file... wall o text incoming.
 

Attachments

  • wall o text.txt
    31.6 KB · Views: 8

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
LOL, How did you manage to make such a mess of that text file?

Pretty easy - just select the contents, copy , open notepad, paste.

sysinfo1.jpg

sysinfo2.jpg

sysinfo3.jpg
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
*facepalm*

right...

take two!

action!
 

Attachments

  • wall o text.txt
    31.8 KB · Views: 19

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
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