Reinstalled Vista, Now cant connect to Net

J

joseph22

Member
So glad I found this forum. I have been fighting my mothers computer for her all day and have got virtually no where after trying all the windows help links. I reinstalled the Vista cd that came with her dell computer. Now I cant get it to connect to the internet wired or wireless. Any help would be greatly appreciated. I'm not very tech savvy but follow instruction well. Thanks
 

My Computer

System One

  • Manufacturer/Model
    Dell
Welcome
Most likely an incorrect, corrupt or missing driver. Go to search by the start button, type the words device manager. In device manager look for any small, yellow markers. If found, in device manger, find the necessary information to determine the driver manufactuer. Go to that website (with another computer) download the driver to a finger drive (USB Drive) and then install in the problem computer.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Welcome
Most likely an incorrect, corrupt or missing driver. Go to search by the start button, type the words device manager. In device manager look for any small, yellow markers. If found, in device manger, find the necessary information to determine the driver manufactuer. Go to that website (with another computer) download the driver to a finger drive (USB Drive) and then install in the problem computer.
Click to expand...

I have 3 markers. Standard VGA Graphics Adapter
Realtek RTL8101 E Family PCI-E Fast Ethernet NIC
Network Controllers.

I have already used a finger drive for the wireless cars and network controller. But I have had no luck. It says i have the most up to date drivers on both.
 

My Computer

System One

  • Manufacturer/Model
    Dell
Hi joseph22,

Please provide the exact computer model along with the Device ID for the Network Controller. To get the Device ID for the Network Controller, please follow the steps mentioned below:

1. Click Start.
2. Right click Computer.
3. Click Manage.
4. Click Device Manager on the left side on Disk Management.
5. Right click Network Controller.
6. Click Properties, click Details Tab.
7. Under Details, select Device Instance Id and please provide the Vendor ID and Device ID, the string will look something similar to this: PCI\VEN_****&DEV_****

For any clarifications feel free to contact me.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
Madhur B said:
Hi joseph22,

Please provide the exact computer model along with the Device ID for the Network Controller. To get the Device ID for the Network Controller, please follow the steps mentioned below:

1. Click Start.
2. Right click Computer.
3. Click Manage.
4. Click Device Manager on the left side on Disk Management.
5. Right click Network Controller.
6. Click Properties, click Details Tab.
7. Under Details, select Device Instance Id and please provide the Vendor ID and Device ID, the string will look something similar to this: PCI\VEN_****&DEV_****

For any clarifications feel free to contact me.
Click to expand...

Thanks, I found it. It is as follows

PCI\VEN_168C&DEV_002A&SUBSYS_0203168&REV_01\4&E9378FC&0&0010
 

My Computer

System One

  • Manufacturer/Model
    Dell
Madhur B said:
Hi joseph22,

Please provide the exact computer model along with the Device ID for the Network Controller. To get the Device ID for the Network Controller, please follow the steps mentioned below:

1. Click Start.
2. Right click Computer.
3. Click Manage.
4. Click Device Manager on the left side on Disk Management.
5. Right click Network Controller.
6. Click Properties, click Details Tab.
7. Under Details, select Device Instance Id and please provide the Vendor ID and Device ID, the string will look something similar to this: PCI\VEN_****&DEV_****

For any clarifications feel free to contact me.
Click to expand...

Sorry I forgot to give you the computer model.

Manufacturer- Dell
Rating- 1.0 windows experience index
Processor- AMD sempron(tm) processor LE-1300 2.30 GHz
Memory (RAM) 2.00 GB
System type 32-bit operating system
 

My Computer

System One

  • Manufacturer/Model
    Dell
Hi joseph22,

Try to the Wireless Drivers using the link: http://ftp1.dell.com/network/R302627.exe

Please follow the steps to know the exact Computer Model (if it is Inspiron or XPS) :

1. Also, Click Start
2. Press the “Windows key + R” to launch the run window.
3. Press Enter.
4. Type ‘msinfo32”.
5. Press enter.
6. Check for System Manufacturer, System Model and System Type

For any clarifications feel free to contact me.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
Madhur B said:
Hi joseph22,

Try to the Wireless Drivers using the link: http://ftp1.dell.com/network/R302627.exe

Please follow the steps to know the exact Computer Model (if it is Inspiron or XPS) :

1. Also, Click Start
2. Press the “Windows key + R” to launch the run window.
3. Press Enter.
4. Type ‘msinfo32”.
5. Press enter.
6. Check for System Manufacturer, System Model and System Type

For any clarifications feel free to contact me.
Click to expand...

Got it. It is a Dell Inspiron 546
 

My Computer

System One

  • Manufacturer/Model
    Dell

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps

My Computer

System One

  • Manufacturer/Model
    Dell
Hi joseph22,

The download files are zip files and it needs to be extracted, so that the files can be installed in the computer. Please install WinZip or 7zip and then extract downloaded files and install them.

Please refer to the following link to download 7zip: 7-Zip

Please post the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
I recently installed Vista on a brand new hard drive and a number of internal components wouldn't work because their drivers weren't installed. Going to the computer maker's website then downloading and installing all of the drivers from the library related to my laptop model cured the problem. I'm pretty confident the same will hold true in your case. Hopefully it has worked out for you.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
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