Windows problem reporting has stopped working - Vista 32 bit.

J

joec999

Member
Hi,

I get the following message after every boot up at the desktop, “Windows problem reporting has stopped working”

The computer is a Dell XPS m1330 laptop running Vista 32 bit.

I ran Malwarebytes and Super-Antispyware which detected and removed a number of malware items. However, the error still exists.

The computer seems to function properly except for the annoyance of this error message.

I would appreciate some guidance on how to proceed.

Thanks,

Joe
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
Mooly said:
If this is a recent issue then it might be worth trying a system restore.
http://www.vistax64.com/tutorials/76905-system-restore-how.html

You could also try the system file checker and see if that reports any issues.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
Click to expand...

Unfortunately, System Restore was found to be shut off and no restore points are available.

I ran SFC and got the following response:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
When errors are found that can not be repaired, run SFC 3 times. boot each time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Yes, the suggestion by Richard is definitely worth trying. Beyond that... hmmm... its difficult. In theory I think you can copy new files into the operating system, but you would need a Vista install disc to get a copy from. Its also a bit worrying that you seem to have had malware of some sort on your PC.
 

My Computer

System One

richc46 said:
When errors are found that can not be repaired, run SFC 3 times. boot each time.
Click to expand...

I ran SFC from a elevated command prompt four times with a reboot after each completion and got the same message after the fourth run. I ran it from normal mode. Would it be worth attempting in safe mode?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Safe mode would not help.
I would like you to try this however, boot in safe mode, do you still have the problem?
I would like you to disable the error reporting boot and then enable again
Windows Error Reporting - Disable in Windows - Windows 7 Help Forums
If that does not work you can just try to permanently disable.
Click to expand...

The error message does not occur in safe mode. If I disable the services 1. Windows Event Log and 2. Com+ Event System the error message goes away in normal mode.

I am working on this PC for a friend and noticed that they changed the user name at some point as the old user name in the Users folder does not match the current.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
Do you have to disable both services?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Do you have to disable both services?
Click to expand...

Yes. I edited my earlier post and added that I am working on this PC for a friend and noticed that they changed the user name at some point as the old user name in the Users folder does not match the current. Could this be an issue?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
The names should not be a problem. Try disabling error reporting, boot, enable, boot and notice if problem is still present. I gave you the "how to" in an earlier post
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
The names should not be a problem. Try disabling error reporting, boot, enable, boot and notice if problem is still present. I gave you the "how to" in an earlier post
Click to expand...

I don't have "Action Center" available in control panel (Win 7 feature?) and I also tried Group Policy Editor (gpedit.msc) from the run box, but it doesn't recognize it as a valid command. I do have a Problem Reporting icon in control panel that gets me to settings for disabling problem reporting. If that works the same, let me know.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
Give it a try from the control panel.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Give it a try from the control panel.
Click to expand...

I re-enabled Win Event Log and Com+ Services.

I then went to "Problem reports and solutions" in control panel and noted that the selections 1. "Check for solutions automatically" (checked) and 2. "Ask me to check if a problem occurs" are grayed out and not selectable.

Aside from that I was to go into advanced settings and changed "For all users and programs problem reporting is set to:" (changed from On to Off).

I rebooted but still get the same error message, only this time I got one pop-up window with the error instead of three or four windows with the same message. I also didn't get the suggested solution of checking Windows update to make sure Windows updates are current, which they are.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
I really do not know what else to suggest. Maybe others will come by and try to help.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
In looking through this thread , I noticed that no one mentioned opening Services in Administator Tools and checking the status of Windows Error Reporting Service.

On my system, it is shown as Started, Automatic.

Maybe I missed it.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
wither 3 said:
In looking through this thread , I noticed that no one mentioned opening Services in Administator Tools and checking the status of Windows Error Reporting Service.

On my system, it is shown as Started, Automatic.

Maybe I missed it.
Click to expand...

I checked as suggested and Windows Error Reporting Service is set to Automatic and it is shown as Started.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
Restart it (I know what you said).
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
If I understood correctly you want me to do the following:

Stop Windows Error Reporting Service (via Administrative Tools), disable it, and restart?

I did that and got the same error message "Windows Problem Reporting has stopped working"

As for other settings, Windows Problem Reporting is still disabled but all other services are enabled except for Error Reporting Service as stated above.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330 Laptop
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