SP2 Install Error - !! 0xc0190036 !! 1343/87277 fault rep.dll

I totally screwed up my friend's 64 bit Vista Home Premium tower. We were over there socially and she mentioned that she was having some computer problems. They were minor issues and after I was finished I (very stupidly) mentioned that she likes internet explorer, she should really update her browser to IE9.

Next thing I knew I'm up to my elbows in problems. She only had SP1 and IE9 wouldn't install unless she had SP2, so I download and installed it. After it completed the computer rebooted itself and we saw it go through the 'installing updates' screen, with it finally hitting 100%. After that, a series of little one line items displayed on the now black screen. It looked pretty normal, and I told my friend it'd be done soon. Finally it hit the item displayed in the title of this thread - !! 0xc0190036 !! 1343/87277 faultrep.dll.

And it just stayed there. As minute after embarrassing minute went by I could feel her glaring at me behind my back. After 15 minutes I mercifully held in the power button, and told her it would certainly boot normally. I knew I was lying through my teeth.

It looked okay at first, but then began the series of one line displays, stopping again at the title item.

I had to take her tower home, but assumed that a quick 'Repair your computer' would do the trick. It never went beyond the splash screen. Then to my amazement, I discovered that with all the computers we have in our house, I do not have a single disk of 64 bit Vista. Every 32 bit Vista CD gave me an 'incompatibility' error when I would attempt repairs. Ditto for my Spotmau Bootsuite disk.

I'm going through the steps in this link http://www.vistax64.com/tutorials/301852-vista-iso-download-create-installation-dvd-usb.html but I've got a bad feeling about it. I've already been downloading the install.wim component for 3 hours and my laptop says that I've still got 8 hours and 28 minutes to go. Or so it says - when I started downloading that item it said it would take 7 hours and 10 minutes. Does not leave me with a good feeling.

She desperately needs this computer and the software on it to connect to her job.

It won't boot in safe mode or last good config. At this point I'd be thrilled if I could just somehow get to a system restore screen. (every time I look at the downloads page, the time remaining for install.wim has risen - it's now up to 8:58 for this 3.33GB file. No, now it's 9:05. This sucker will never finish)

*** Update ***

Well, the sucker DID finish and I was able to follow the (slightly) convoluted instructions and actually got a Vista 64 bit SP1 iso image installed on a 4GB flash drive. And when I used it to boot I got no compatibility errors. That's the good news. The bad is that it initiated a startup repair which has now been running for just under 4 hours. And of course, it can't be canceled. And of course, I can't get to the command prompt or system restore options until this completes. Do you think Bill Gates' favorite book is Catch 22?

*** Another Update ***

It's now been chugging away on the Startup Repair screen for 2 days. It's tough to know what will happen first:
1. Somebody will actually respond to the topic and give a helpful suggestion
2. The Repair screen will finally end and I'll be presented with the Advanced Repair options
3. My former friend will sue me for the price of a new computer

I'm leaning toward door number 3....

It seems to me that the key issue for her would to recover her personal files. Is that the case?

If she has the key for Vista, you might connect a second hard drive and disconnect the first one. Then install Vista on the new hard drive. Shut down and then connect the second hard drive. Boot. It should recognize the old drive but boot to the new one (if it doesn't, hit escape during the POST and select the new drive). After that, you would be able to access the old drive and retrieve her files.

I don't know if this helps.

Did you see my response?

Yeah. And thanks. But what I'd already done is remove the SATA drive, open up a Windows 7 tower and hook the drive to one of the additional power connectors that were inside. I have a SATA data cable whose other end is a USB connector. I plugged the data end into the problem drive and the other into the W7 tower.

As soon as I clicked on what was being called the E: drive, Windows told me that it wanted to do a chkdsk. It took about 2 hours but when it was finished, I was able to copy the necessary information from my friend's drive to a folder I'd created on the C: drive of the W7. I stuck the drive back in the chassis of the original Vista PC and turned it on. I selected Boot Normally and it went past the splash screen to the Welcome screen.

The fly in the ointment is that it did not take me to the desktop. It brought up a log-in screen with the name 'Other User'. This PC never had any password on the only user, so I'm at a bit of a loss right now. Entering her user name or 'Administrator' brings up 'The specified domain either does not exist or could not be contacted'.

If I can't easily get past that I'll reinstall.

What you did achieved the same thing as what I suggested, with less work.

I'm sure she's relieved to get her files. Since she has them, you could reformat the drive and then install Vista (and all her other software- :D)

Let me know how the whole thing turns out.

Before I delete, reformat and reinstall.... She has a picture that she's using as her Vista desktop background. It's not in her Pictures folder, so it must have been something she pulled off the internet. I can't find the darn picture on her HDD. I'm not asking about the location of the choices for a background - I'm asking about the file location of THAT particular photo. I know (at least from W7) that it's stored somewhere in the C:\users\(user name)\AppData area, but I can't remember the exact path, and I don't know if it's in a different spot in Vista. Do you?

boweasel said:

Before I delete, reformat and reinstall.... She has a picture that she's using as her Vista desktop background. It's not in her Pictures folder, so it must have been something she pulled off the internet. I can't find the darn picture on her HDD. I'm not asking about the location of the choices for a background - I'm asking about the file location of THAT particular photo. I know (at least from W7) that it's stored somewhere in the C:\users\(user name)\AppData area, but I can't remember the exact path, and I don't know if it's in a different spot in Vista. Do you?

Click to expand...

Never mind.... I found it.

For information, where was it? I didn't take the time to look for where the background pictures are stored.

wither 3 said:

For information, where was it? I didn't take the time to look for where the background pictures are stored.

Click to expand...

If I remember, the location depends on where the picture came from. If you got it while using IE then it'll be in
C:\Users\(user name)\AppData\Roaming\Microsoft\Internet Explorer
for Firefox
C:\Users\(user name)\AppData\Roaming\Mozilla\Firefox

I don't know where it would be if you selected a picture from your Pictures folder, set it as your background and then later deleted the photo from Pictures library. I'm pretty sure the background image would still display even after the deletion, but I'm not really sure.

So I haven't marked this as 'Solved' because there's always unexpected crap that occurs whenever reinstalling...

For the most part, everything has gone well. There was a mess of updates that needed to be installed before I even got to SP2, but I finally have SP2 and IE9 installed.

The only problem - I want to get this totally back to where it was before the faultrep.dll (discounting the browser and service packs).

She HAD Google as her default search provider. Now her default is the obnoxious Bing, and although I can bring up the search provider gallery, and I can click on Google, and then I can click on 'Add to Internet Explorer', nothing happens. It is not added. It just sits there. I've tried right clicking and then clicking Open. Still nothing.

Anyone know another method for doing this? I've used the Tools/Manage Add-ons/search provider as well as the gear in the upper right corner.

Since you have a stable system at this point, I think you should manually set a system restore point.

Don't you have to download the Google browser and install it just like IE?

wither 3 said:

Since you have a stable system at this point, I think you should manually set a system restore point.

Click to expand...

Already done.

wither 3 said:

Don't you have to download the Google browser and install it just like IE?

Click to expand...

I don't understand the question. Google's browser is called Chrome. She doesn't use Chrome - she only uses Internet Explorer. From within IE, one can choose a default search engine. The current default is Bing. She wants Google. The situation from there is pretty well described in my last post.

Never mind. Got it.

Great.