radeon card not seen by vista

destalee

Member
Hi,

I have a radeon graphics card, I think it says 3600 but will look inside again and make sure.

This is from a 2004 ish custom built computer.

It worked fine with XP and I used it on my tv and my monitor, at the same time.

I am new to why hardware works and doesn't work but can open this up to answer any questions.

As soon as I installed vista, the 32 home vista program.

As soon as I did that it no longer thinks I have the AGI card.

I downloaded the software and tried to uninstall and reinstall about 4 times.

It appears to be installing correctly but then vista says I only have a standard video card.

I have read a few forums and do not understand where to find these areas that I can change these settings that are mentioned as fixes for this error.

I have looked and spent about 12 hours trying.

I have given up but my son wants to play his game again and we can no longer use two monitors, so we can't watch things on tv like we used to which is a big bummer.

The builder hates vista and said don't install vista so i am not going to beg him for help yet.

If someone can take some time, I won't rush you, I just need some plain simple language help.

I open it, clean out the dust, have changed hard drives, helped others unfreeze their software, unfreeze my own, but...

I haven't played with bios or much else than I mentioned.

Thanks in advance and I appreciate it, Destalee

PS - I can call and try to walk through things that way too.
 
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My Computer

Hello, I see people reading but not replying.

Is there another place to get help?

I will try there if you tell me the name.

This has been broken for a few weeks, but this card is a nice one and I'd like it to work.

Thanks, Destalee
 

My Computer

Okay, what motherboard is it? Basically do you have a onboard video card too? ie does the system have a monitor plug in near the top aswell as the 3600 card.

So the system boots, and what shows up on the screen?

The exact name will help, but just a little.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
Hi,
You need to uninstall all the drivers for graphics first,.. including the embedded system graphic driver.. this is what is causing the issue
then only install the required one..

cheers
Ash
 

My Computer

Abit AN7 motherboard
Corsair 512 x 2 RAM
ATI Radeon Saphire HD 3650 Video Card

Vista 32 home version - OS

This video card is separate from the motherboard.

I can remove it, and try replugging everything in. I haven't done that yet.

Ash, I don't know exactly what you mean by uninstalling the embedded system graphic driver.

If there is something I should look at on this PC and write down, uninstall these things, then reinstall and make certain changes I will do it but am not familiar with where to find embedded system drivers.

Also I am going to do it myself, that's my only option at this time.

I have some more RAM ordered to install.

Thanks.
 

My Computer

PatonB -- The PC runs fine but the game Diablo II, nor any other graphics game will play.
They used to.
I also used to plug the TV in and XP recognized it immediately and I opened the Radeon software and told the PC to run cloned monitors and we'd watch videos from online to the TV - This was automatic before which is part of my problem; Vista now acts like I changed the hardware and can't see this graphics card it appears to me - I may be wrong. Since it always went automatic before I haven't had this yet so this is my learning time - although I can't figure it out with all I have read so far.

Below is what appears when I look at the display graphics area of the control panel and ask it to tell me advanced settings, etc.

There is 2 monitor plug ins near the lower portion of the desktop rear, in between these 2 monitor plugs is an "s" cable (I call it an S cable, may not be the name) looking female that my tv plugged into. All 3 of these females are at the back of this radeon 3650 card. (nothing for a monitor is at the top of the desktop, nor any other place on the rear is there a place for a monitor)

Please ask anything else you need.

Generic PnP Monitor on Standard VGA Graphics Adapter

Chip Type: ATI Atombios
DAC Type: 8 bit
Adapter String: VGA
Bios Info: 01.00
Total Available Graphics Memory: 16 MB
Dedicated mem.: n/a
System mem.: n/a
Shared mem.: n/a

Thanks again.
 

My Computer

You can try taking out, and putting back in the card, it might have wiggled out abit.

try completely removeing the ATI driver with Driver Sweeper, and reinstall the newest, as suggested by Ashvin.
Guru3D - Driver Sweeper
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
The card should work, it's broken or not inserted all the way, or a software issue. I doubt it's hardware, and if you pulled it out and put it back in, then it will be software.

Check the bios and see if it's set for the onboard or the dedicated graphics card, if it has the option in there, and it needs to be set to dedicated.

Like they said, completely uninstall the drivers for it, and reinstall it and such.
 

My Computer

System One

  • CPU
    AMD
    Graphics Card(s)
    ATI
Little late in seeing this but the problem isn't the video card, the problem is the antiquated nforce 2 chipset on the motherboard and the lack of a working AGP driver which is needed for the video card driver to install and work properly.

The native Vista AGP driver isn't work so there isn't anything to lose by trying the last XP driver for it,

WinXP - UDP (5.10)

It may take running the installer in compatibility mode,

http://www.vistax64.com/tutorials/75909-compatibility-mode.html

to get it too install.
 

My Computer

System One

  • Manufacturer/Model
    Me
    CPU
    Athlon x2 7750 BE
    Motherboard
    Asus M4A78 Pro
    Memory
    2x2gb Kingston
    Graphics Card(s)
    Sapphire HD 4830
    Sound Card
    X-Fi Xtreme Music
    Monitor(s) Displays
    Acer P221w and Acer 1916w
    Screen Resolution
    1680x1050 and 1440x900
    Hard Drives
    2x80 GB Seagate 7200.10 in RAID0, 500 GB Seagate 7200.12
    PSU
    Antec Earthwatts 500W
    Case
    Antec Sonata III
    Cooling
    AC Freezer 64 Pro and a couple of 120 mm case fans
    Keyboard
    Logitech Wave
    Mouse
    Logitech G5 v2
    Internet Speed
    10000/1000
Thank you.

OK. I did take everything apart, re-hook up all hardware, clean it all, etc. finally.

Of course it still isn't working.

I will try Stormy's fix this week and post that result as I recall someone saying something like this before and that it fixed their system.

Also, Thank you so much for all your input. I truly appreciate this forum and you all replying and helping.

Talk to you soon, Destalee

PS - I am a slow fixer as you can see. So please post at any time.

Also the only thing I am worried about is uninstalling something and then I won't be able to see anything on my monitor - then what will I do? This has never happened to me but since I am messing with the video drivers, etc. I think I'll mess something up.... noob that I am and all.
 

My Computer

Stormy13,

I downloaded the nividia drivers, etc. Sorry for being lame but now what?

There's 7 folders. Do I uninstall old things, install these, etc...

Also I uninstalled the standard vga driver, the ati drivers that were installed for the radeon 3650 card. I tried only installing the radeon card but it didn't work again.

So what do I do or where do I read about this problem.

Folders are: AudioDrv, AudioUtl, Ethernet, GART, IDE, MemCtl, SMBus
Two of the folders contain setup files for nvidia drivers, but when I try to setup those - they say they don't find nvidia hardware.

Tried various compatability settings while installing these setups, didn't work.

Tried guru driver sweep, tried manually driver sweeping, uninstalled vga and ati's stuff about 3 times each - reinstalled ati's 3650 software but it doesn't show the catalyst control center like it used to or enable anything to run that needs good graphics like that diablo game the kids like.

The "Standard VGA Graphics" is all my computer will show.

I know I need another system, this one is old, but I'd like to get any help I can. I can't get another system at this time. And we're so frustrated with guy we bought this from, just he is so far, we don't want to go that route yet and he has a time trying to help over the phone or email.

Thanks, Destalee

PS - Tweaked around more, reinstalled what stormy gave me - looks diff, installing all those drivers with compatability, we'll see.

Did not work - got blue screen - memory dump - shut down, etc. Will keep researching.
 
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