Graphic card stoped working and restarted

burn3h

Member
Ok, so i did what the thingy said. BSOD constantly when playing lord of the rings online

Is Vista . . .
- x86 (32-bit) or x64 ? X64
- the original installed OS on the system? Vista
- an OEM or full retail version? OEM


- What is the age of system (hardware)? Bought the pc 2 years ago
- What is the age of OS installation (have you re-installed the OS?) 2 years, never re-installed the OS
 

Attachments

  • NEW minidumpfiles.zip
    202.9 KB · Views: 4
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Is it a constant thing?

A BSOD every once in awhile while tasking it hard isn't uncommon.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
I never had a BSOD
Its up to you, if you want the BSOD analyzed post the information.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Yeah, it's an constant thing.. Happend like 2 times in 10 minutes now. But it's only when playing LOTRO, never had a bluescreen before i installed it. And so i posted the info.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
@richc46
There is only one dmp file in that folder, and for some reason i cannot upload it or put it into a zip file, even though i put myself up as admin and the owner of the file.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
I will try my best without it, but thats the minidump and the most important.
Try once more, follow instructions, but if it cant be done, just let me know.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
It just says cannot open file, or the file cannot be copied, and all of my users got full rights on that file. I checked on everything.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
There are so many reasons that you can get a BSOD,
Can be memory
PSU
Overheating.
CPU
Drivers
Anti Virus
Most of your reports are not even in English, I have nothing to go by.
May I suggest make sure that you are set up, in this fashion. When you get about 3 more, see if you can send it.
Dump Files - Configure Windows to Create on BSOD - Windows 7 Forums

Try updating the Graphics Driver
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Lawl, silly me forgetting i have a norwegian os.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
Even if the dumps are not in English, I will understand it,
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
But i had like 50 BSOD the last week, shouldnt there be more then one dump file?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
There should be 50, and to solve that would be great.
Follow the post on how to set up your computer. Then play the game when you get 5 dumps try to send them to me
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
It's probably since the folder got set up when ran that program you first linked me, and i had a bsod right afterwards. I'll get back to you later on. Thanks :)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
if it happens in just lotr, then its for sure a driver or game conflict.

Google shows alot of hits on this.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
Ok richc, i uploaded the one minidump file i had. I had a BSOD today aswell, but i still only have the one file.

I just want to add that this have never happend to me before, and is still not happening in any other game then Lotr. I believe i never ran my computer as hard as i have with this game, especially since I'm running all settings on ultra high. I still keep a stable 80-90 FPS though, and my computer never really overheats (I tested it with Speedfan).
I played games like fallout, league of legends and counter strike on this computer, never have i had a BSOD before. I also want to add that sometimes the PC doesn't go to BSOD and just turns black instead. Then i get a message at the bottom right of my screen that my video card has crashed. It's about 50/50 whether i get a BSOD or just a black screen, but the game freezes first in both scenarios.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
A little background before I give the results. These reports give hints or clues and it takes more than one to get a definitive answer. So make this correction and if you get no more BSODs, you are lukcy. If you get more, after about 6 post again and I will check them out.

Update driver
Atikmpag.sys file description
Productname: AMD driver
Description: AMD multi-vendor Miniport Driver
Company: Advanced Micro Devices, Inc.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Just checked the file again. That driver is fairly current. If you began having the problem, just about a couple of months ago (the age of the driver) roll it back to the prior driver.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
No, the problem began when i started playing lord of the rings online 2 weeks ago. But yes, i updated the driver about the 20th of june.. but that did not make any new problems for me.

And, i just went into settings and switched from directX 10 to directX 9. Havent had any problems so far.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 430
    CPU
    Intel Core 2 Quad Duo CPU Q9550 2,83GHz (Quad Core)
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon Hd 3870 X2
    Sound Card
    Creative SB X FI
    Screen Resolution
    1920x1080
    Hard Drives
    1TB
    Case
    Dell XPS 430
    Keyboard
    Dell USB
    Mouse
    Logitech MX518
    Internet Speed
    Low :D
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