Having a problem since factory restore

nshock

New Member
Ok. so this computer was a gift a few months ago. got a virus and moved kinda in one fell swoop. got internet at the new place and thought i resolved the problem. that was about 3 weeks ago. Over the past week i started getting registry errors.. system 32 problems. assuming it was the previous virus i ran a factory restore. Did so with the hard drive partition and not recovery cd's. when windows started back up i started downloading updates programs etc that i know i needed. Finished downloading one game went to play it and got an error "could not load direct3d". Immediately opened Device Manager and dxdiag. neither are showing any graphics card.. not even a name. Device manager gives me an "(error code 10)". Been to HP.com ran their diagnostic test and attempted to dl the driver associated and it says i dont have the requirements. During this time i also downloaded and paid for SpeedyPCPro. claims there are no more registry errors,malware,etc. but still having same problems! HELP! Gaming is the main reason i own the computer!

here are the specs of my computer. also dl'd BelarcAdvisor to have a 2nd search for graphics card if any of that information is needed: HP-Model:m9340f IntelCore2quad CPU @2.66GHz with 64bit Vista
 

My Computer

Hello nshock and welcome to the forums :party:

What graphics card do you have?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Ow wait, it seems that they dont link the drivers.
But you do get the name of the card you would be using, so finding a driver after that wouldnt be so hard.
 

My Computer

Hi Nathan,

Thanks for the help :) It's always nice to see some new faces around here.

That's what i would do, but im not a master in this.
Tom982, would that help him?

I'm hardly a 'master' at this either! I just like to help out where I can and topics like these aren't usually too tricky. Don't worry about not being experienced, your opinion will be heard regardless of the time you've been here - you could be Bill Gates for all I know! :p

The system that the OP has allows two choices for the graphics in the PC - a dedicated graphics card (NVIDIA 9500 GS) or integrated graphics (GMA 3100), and until I know which one the OP has, I can't suggest drivers I'm afraid :(

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Have you gotten rid of the virus ? If the video card is still physically there, the virus could have eaten the drivers. Hm... Restore should have put basic drivers in there for the card. Since it still doesn't recognize the video card... the drivers could be bad, or the card needs to be reseated with the power off and the power cord and all cables unplugged.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire X1700
    Motherboard
    ASUS
    Memory
    3 gigs
    Graphics Card(s)
    EVGA 1 gig GeForce 210
    Monitor(s) Displays
    Vizio 21" tv
    Screen Resolution
    1920x1080 resolution
    Hard Drives
    1 terabyte sata in 1 partition
    Cooling
    fans that came with it
    Keyboard
    basic USB
    Mouse
    basic USB
    Internet Speed
    3 megabits on a cable modem, wired
hey nshock, run microsoft safety scanner and malwarebytes free or trial and see if that finds any thing bad. then you need to find out what type of graphics you have. integrated or a real graphics card. if it is an nvidia go to the website and download your drivers. if it is an intel go to their website and do the same. you should have a system tag number on your box to find out what you have inside of it. i have always been able to get drivers from hp website without problems. hope this helps also don't pay for registry cleaners most are a joke and their are to many free ones that you can get. ccleaner is a good choice imo. learn how to use it. what kind of antivirus do you use. avast free antivirus has saved me a few times. good luck. poorguy
 

My Computer

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