(Repost) --> MSDN Forums

Hello (News-)Group!

we, the Windows Communication Foundation (WCF) aka "Indigo" team, have two
places for Q&A about WCF; here in the newsgroups and over at the MSDN Forums
(http://forums.microsoft.com/msdn/sho...x?forumid=118).

As things go, that's one place too many for us to track closely. We've got
excellent tools for seeing what's going on in the forums (most people on our
team get a daily mail listing all open questions), but there's not quite as
good tooling for the Newsgroups. And the forums are, quite frankly, quite a
bit more versatile in terms of functionality than NNTP.

So what happens is that while some of us (like me now) may swing by here
every once in a while, most of the WCF team is closely watching the MSDN
forum and we are very actively answering your questions over there, because
the tools push the questions straight into our inboxes.

And, yes, we've had the thought about doing some replication between here
and there, but that isn't a very practical thing to do for a variety of
reasons.

We all recognize that newsgroups are an established and excellent tool and
this group isn't going away (even though it's not a too far fetched guess
that "indigo" designation won't last), but they have been and still are
mostly a self-help tool. Since we're interested what you do with our stuff,
we'd like to see and answer your questions and therefore I'd like to
encourage you to come over to the MSDN Forums for Q&A:

http://forums.microsoft.com/msdn/sho...px?forumid=118

And of course (I shouldn't have to point that out, but just to be clear on
that) you can (should!) always jump in and respond to questions or
participate in discussions over in the forums whenever you have an answer at
hand or have a pointer to a resource (blog entry, etc.) explaining a
solution. And believe me, if you are one of the kings of this newsgroup,
you'll be recognized as a king over there as well. Your fame won't suffer
;-)

Thank you,
Clemens

Clemens Vasters - Program Manager
Windows Communication Foundation - Microsoft Corp.

Clemens

Are the forums included under the newsgroup support benefits for MSDN
subscribers? In other words, will I get a response within 2 biz days?


"Clemens Vasters [MSFT]" wrote:

> Hello (News-)Group!
>
> we, the Windows Communication Foundation (WCF) aka "Indigo" team, have two
> places for Q&A about WCF; here in the newsgroups and over at the MSDN Forums
> (http://forums.microsoft.com/msdn/sho...x?forumid=118).
>
> As things go, that's one place too many for us to track closely. We've got
> excellent tools for seeing what's going on in the forums (most people on our
> team get a daily mail listing all open questions), but there's not quite as
> good tooling for the Newsgroups. And the forums are, quite frankly, quite a
> bit more versatile in terms of functionality than NNTP.
>
> So what happens is that while some of us (like me now) may swing by here
> every once in a while, most of the WCF team is closely watching the MSDN
> forum and we are very actively answering your questions over there, because
> the tools push the questions straight into our inboxes.
>
> And, yes, we've had the thought about doing some replication between here
> and there, but that isn't a very practical thing to do for a variety of
> reasons.
>
> We all recognize that newsgroups are an established and excellent tool and
> this group isn't going away (even though it's not a too far fetched guess
> that "indigo" designation won't last), but they have been and still are
> mostly a self-help tool. Since we're interested what you do with our stuff,
> we'd like to see and answer your questions and therefore I'd like to
> encourage you to come over to the MSDN Forums for Q&A:
>
> http://forums.microsoft.com/msdn/sho...px?forumid=118
>
> And of course (I shouldn't have to point that out, but just to be clear on
> that) you can (should!) always jump in and respond to questions or
> participate in discussions over in the forums whenever you have an answer at
> hand or have a pointer to a resource (blog entry, etc.) explaining a
> solution. And believe me, if you are one of the kings of this newsgroup,
> you'll be recognized as a king over there as well. Your fame won't suffer
> ;-)
>
> Thank you,
> Clemens
>
> Clemens Vasters - Program Manager
> Windows Communication Foundation - Microsoft Corp.
>
>
>

Hello Dick,

there is no SLA for our forum that I know of. WinFX is in Beta and as such
the support is naturally limited. There is an explicit "no support" clause
in the EULA for pre-release software.

That said, and as I pointed out in my post, we track the Forums very closely
and we are specifically tasked with answering customer questions and are
happy to do so. And yes, MSDN subscribers are highlighted in our tools.
Typically, you should get an answer within 48 hours or less, but we're also
busy to get the product done. So I can't make any promises, except that we
try really hard to help you if you run into problems.

I hope that helps.
Clemens

"Dick" <Dick@discussions.microsoft.com> wrote in message
news:6F1782F0-4E63-47B2-8D01-54699FF733D3@microsoft.com...
> Clemens
>
> Are the forums included under the newsgroup support benefits for MSDN
> subscribers? In other words, will I get a response within 2 biz days?
>
>
> "Clemens Vasters [MSFT]" wrote:
>
>> Hello (News-)Group!
>>
>> we, the Windows Communication Foundation (WCF) aka "Indigo" team, have
>> two
>> places for Q&A about WCF; here in the newsgroups and over at the MSDN
>> Forums
>> (http://forums.microsoft.com/msdn/sho...x?forumid=118).
>>
>> As things go, that's one place too many for us to track closely. We've
>> got
>> excellent tools for seeing what's going on in the forums (most people on
>> our
>> team get a daily mail listing all open questions), but there's not quite
>> as
>> good tooling for the Newsgroups. And the forums are, quite frankly, quite
>> a
>> bit more versatile in terms of functionality than NNTP.
>>
>> So what happens is that while some of us (like me now) may swing by here
>> every once in a while, most of the WCF team is closely watching the MSDN
>> forum and we are very actively answering your questions over there,
>> because
>> the tools push the questions straight into our inboxes.
>>
>> And, yes, we've had the thought about doing some replication between here
>> and there, but that isn't a very practical thing to do for a variety of
>> reasons.
>>
>> We all recognize that newsgroups are an established and excellent tool
>> and
>> this group isn't going away (even though it's not a too far fetched guess
>> that "indigo" designation won't last), but they have been and still are
>> mostly a self-help tool. Since we're interested what you do with our
>> stuff,
>> we'd like to see and answer your questions and therefore I'd like to
>> encourage you to come over to the MSDN Forums for Q&A:
>>
>> http://forums.microsoft.com/msdn/sho...px?forumid=118
>>
>> And of course (I shouldn't have to point that out, but just to be clear
>> on
>> that) you can (should!) always jump in and respond to questions or
>> participate in discussions over in the forums whenever you have an answer
>> at
>> hand or have a pointer to a resource (blog entry, etc.) explaining a
>> solution. And believe me, if you are one of the kings of this newsgroup,
>> you'll be recognized as a king over there as well. Your fame won't suffer
>> ;-)
>>
>> Thank you,
>> Clemens
>>
>> Clemens Vasters - Program Manager
>> Windows Communication Foundation - Microsoft Corp.
>>
>>
>>