Vista - FolderShare status and downtime

Hi,
Thank you all for actively participating in this newsgroup. Your posts are
informative and the criticism is constructive, which allows us to get better
at what we do.

I would like to personally apologize for not keeping you up to date
regarding these last outages, unfortunately, the maintenance work we were
doing on the servers has made the system slightly less stable for these past
few days. We have resolved the issue that caused this outage and expect
things to go back to normal shortly.
Everything we read in this newsgroup makes it to our meetings and
discussions, so please do not think that the input you give is overlooked.
Your user experience is our primary focus, so it is highly important for us
as a team to know what you guys think.

In the near future, we will make an effort to let you know ASAP regarding
future or current outages, their estimated downtime, as well as news
regarding the product.

Thank you all once again!

--
Anton Katz
Program Manager - Windows Live FolderShare

Thanks. What color is the new rat?


"Anton Katz [MSFT]" <katz.anton@xxxxxx> wrote in message
news:C4543A20-D10D-4ED6-BA35-C487FC6ADA5F@xxxxxx

Thanks, Anton.

I was told in an email from Foldershare about a year ago that Status would
be reported on the Foldershare web site. Since then I have asked a few times
when I've written about a problem, about when that would be implemented, but
what I got were polite apologies. I hope you put something up soon. or else
it looks like everyone goes home for the weeekend and no one is minding the
store.


"Anton Katz [MSFT]" wrote:

Ok, we pay nothing.
Ok, Foldershare is a great product.
Actually, I love it so much, but I am now highly dependent of it.

Could you please, please, please, simply put something in your website
saying that/when you are down? Most of us really spent time trying to
make it work.

I even read the log!

Anyway, thanks for it, just keep it going.

Jerry





On Nov 12, 9:01 pm, "Anton Katz [MSFT]" <katz.an...@xxxxxx>
wrote:

More than 6 hours after your post, I still have one computer that did not
establish a connection, and the two that are both "online" are not syncing.
When I try to force a sync, I get "Queued by server" with zero transfer. It
did sync one time but that was well over an hour ago.

Are you sure all the problems over the last few days have been resolved? I
don't think so.

Dan
"Anton Katz [MSFT]" wrote:

Still struggling for logging in...
Shouldn't have put so many important data in FolderShare.

"Anton Katz [MSFT]" wrote:

I'm still not getting on either. FolderShare says it's trying to connect.

"Anton Katz [MSFT]" wrote:

It is now 12:32 AM PST, 9 hours after you apologized to us, and wrote that
"We have resolved the issue that caused this outage and expect things to go
back to normal shortly. " You wrote that after stating that "the maintenance
work we were doing on the servers has made the system slightly less stable
for these past few days".

So far, it's business as usual, 9 hours after you wrote this. No
connection, no syncing. Foldershare has been broken now for what, 2 or 3
days?

Is this project so poorly funded that such a misconception of the severity
of the situation by none other than the Program Manager - Windows Live
FolderShare --can occur? No slight to you, Anton, but what is going on with
this project/product?


"Anton Katz [MSFT]" wrote:

But you should be in a different time zone like me, 14 hours ahead of you it
is now approaching the evening of the 13th and still no activity in Folder
Share. Seems like finding a different service even if it is not free may be
my only real alternative.

"Dan" wrote:

On Mon, 12 Nov 2007 18:21:03 -0500, "BigK" <bigk@xxxxxx> wrote:
Judging from its performance, must be a Norwegian Blue.

Tony