Vista - Current Update

Thanks for your comments guys, we are working to resolve all these issues.

Current status:
System is at ~92% capacity, hence most of the users are connected and
syncing. A number of users remains disconnected from our machines though and
that number is diminishing. This is done mostly to prevent a spike in our
system as we are still working on fixing some issues that caused this
downtime.

Our apologies for all the delays, we are working to resolve this as fast as
possible.

Thank you for your patience,

Anton Katz
Program Manager - Windows Live FolderShare

It is evening here in Michigan on the 14th and I have been waiting over an
hour for my computer to connect, but no luck. Maybe you could over to Apple
and see if they could suggest a solution.

"Anton Katz [MSFT]" wrote:

92% is just swell if you are in that category and clearly I am not. You
people really need to either support this product appropriately or unplug it.

ANd please don't thank me for my patienc - that ran out

"Anton Katz [MSFT]" wrote:

The problem for me is that even after my computers eventually connect
the syncing is taking place at a snail's pace. Over last night I had
48 1kb files to sync and it competed 45 of them. Today I have about
100 files totaling 1.5MB that needed to sync. The computers were
connected for hours and only about 20 of those files synced. So the
connection is only a small part of the problem for me.

Thanks for posting on the status of the system.

thanks for the update, Anton. If you provide even more info it will be much
appreciated.

For instance, will FS be supported at the current level, less so or more so
in the near future? Why was there no acknowledgment of the problem which
began, when--Friday? -- until Monday, and then the info you provided was not
accurate? My only conclusion is that the resources necessary to provide
you--and us--an accurate assessment, let alone increase the uptime of FS,
just isn't in place.

If the status quo is what we should expect in the future that would be of
great value to users who rely on FS.

Thanks,Dan

Anton,

Thanks for an update. The problem is I don't quite understand what you are
saying.

"System is at ~92% capacity, hence most of the users are connected and
syncing."

System is at ~92% capacity means it is at 92% of the maximum that the system
can handle. First that does not logically mean that most users are connected
and syncing. That may be true, but your sentence does not make sence unless
the system has as many users as it can handle and only 92% of them are as of
yet connected. If this is the case no wonder we have problems. Do systems
normally run at 100% capacity? What do you do with the next user? I don't
thin you are saying what you mean to say. Do you mean to say that 92% of
users are currently logged in and syncing? If so that is good news. What is
the rate of change in that percentage. Do you see it going up a percent an
hour of every few hours? Also just becuase people are connecting it does not
mean they are syncing at decent speeds. So of the 92% how many are still
activley syncing becuase the system is so slow?

"A number of users remains disconnected from our machines though and
that number is diminishing. This is done mostly to prevent a spike in our
system as we are still working on fixing some issues that caused this
downtime."

So am I to infer from this that you are throtteling user connections in
order to prevent the system from overloading? That would be consistent with
running near capacity. And your statement on fixing issues leads me to
beleive the system has a flaw when too many users are active at one time. Is
this true? And, if you say this is the "cause" of the downtime then obviously
this point was reach during normal operations, which again indicates the
system is running at over very close to capacity on a regular basis. So,
saying that the system is returning to normal does not mean we are out of the
woods. It just means everyone is pilling back into a VW bug with a duct taped
axel. It's going to break again.

Just tell us the truth. Tell us your systems are maxed out and you are
unable to scale them to handle the load. Tell us that in the current
configuration this problem is likey to be around for a while unless a number
of users abandon FolderShare or you find a way to add capacity to the system.
Tell us your new system will not be ready for a few more month (I'm assuming
for some of your previous posts that MS has an update to FolderShare in the
pipe-line) so we can decicde what to do.

It's now almost 11:00 PM on 11/14 PST. I am still not connected. What is
your capacity now and I will calculate how soon there is a chance I will
connect.

P.S. Your update to the home page is laughable. Changing the date and
tweaking a few words does not an update make. You make the troubles weare
having sound trivial.

On Wed, 14 Nov 2007 14:05:55 -0800, "Anton Katz [MSFT]"
<katz.anton@xxxxxx> wrote:
I believe that figure is misleading and perhaps even mischievous. When
healthy FolderShare Satellite connected within 30 to 60 seconds but
connections are now taking orders of magnitude longer than that. Any
performance indicator which claims FS is now running close to 100% of
normal is not useful as a fair description of the system's condition.

Tony