FolderShare not working

I have folders that have not synced for 2 or 3 days. What's up?

Thanks,
Wishing

On Fri, 14 Dec 2007 18:06:00 -0800, wish I wuz smart!
<wishIwuzsmart@xxxxxx> wrote:
I've used FS frequently over that period and have never needed to wait
longer than 60 seconds for a server connection and for sync to start, so I
suggest you look for something local as the cause of your problem.

Tony

Anthony,

Thanks for your response.
I have an internet connection.
Both machines show online. (They are connected to Foldershare and the
firewall is not blocking.)
All folders are set to autmatically snyc. (Not manual.)
What specifally do you suggest that I look for locally?

Thanks,
Wishing

"Anthony R. Gold" wrote:

On Sat, 15 Dec 2007 11:53:03 -0800, wish I wuz smart!
<wishIwuzsmart@xxxxxx> wrote:
The FolderShare web site should give you useful diagnostics per Library of
who are Members and which Devices (computers) of each Member are Online.
Click on the system tray FolderShare icon and select My FolderShare as a
shortcut to loading and logging into the web account for the Member (email
address) used by a particular machine.

Assuming you have not made any significant changes to machine folders in
the libraries since they last sync'ed, and assuming they are online and
connected, you might investigate whether any firewall configuration is
causing the problems. Again, clicking the FolderShare system tray icon
and then More, Settings, Port Status should give you a useful display with
diagnostics of open ports available to the program on any machine.

Tony

Also try disabling encryption at both ends. This bug shows up when
syncing PCs and Macs, at least.

richi.
www.richij.com

Simply DELETE all your Libraries/Shares on www.foldershare.com
and make new one's.. This will probably fix it!
If it doesnt, try to make sure that each folder you share is within 2gb size
and a max of 5000 (or 10.000 files)...
If neither of these steps works, then maybe it is a firewall/router issue...
So to checkthat, turn off your windows firewall
(not recommended to keep it off, this is only for testing...)
And also turn off the firewall in your router (d-link or whatever brand)
if you have DMZ support on your router, enable that for the IP that goes to
the computer that you want to sync (do this on both ends, ex: at home, and at
work)

Then restart the machines (or restart foldershare) and see if it starts
sharing...
Also you could make a TEST share folder, with like 5 or 10 pictures in it
and share that, to see it that works....

If none of these steps works, then post a notice about your problem, and
your computer setup in here.. (type of computer, router, firewalls used...)

Thanks for reading, and hope you'll succedd!!

Anthony,

Thanks for the reply.

Looked at the ports as you suggested. There are 4 of them. (80, 443, 6571,
8000) They show Initiate Connections - OK and Accept Connections - Blocked.

This is the same whether or Zone Alarm is on or off. I have reset Zone
Alarm and that did not work either.

Any suggestions?

Susan

Susan,
If I understand correctly, your FolderShare client is connected (not grayed
out) but not syncing, is this correct?
If it is, could you please send me your log file to katz.anton@xxxxxx
so we can have a look at it?

On vista its located in:
C:\Users\<yourUsername>\AppData\Local\FolderShare\logs

Thank you in advance,

--
Anton Katz
Program Manager - Windows Live FolderShare


"wish I wuz smart!" <wishIwuzsmart@xxxxxx> wrote in
message news:83B14E50-4A1D-4CA0-980F-57D96874A91B@xxxxxx

Anton,

I sent the log as you requested. I hope you had a Merry Christmas and your
New Year is off to a good start.

Please let me know if you have no more suggestions or if you would like me
to send logs again.

Thanks,
Wishing

"Anton Katz [MSFT]" wrote:

Thank you!
What is the current status?


"wish I wuz smart!" <wishIwuzsmart@xxxxxx> wrote in
message news:072C8F33-3A7E-4AC7-BC7D-B936DB8757EF@xxxxxx