Can't get reset password sent to me

I had to reset my password to FolderShare, but I have not received the email
with my temporary password. I have tried several times since 1/21 and have
sent a couple of email help messages through the "contact" page but I still
have no response.

I know that I can receive emails from FolderShare because I received one on
12/07 regarding the files being moved to the trash by mistake.

Is my only solution to create a new account? Why can I not get a response
from FolderShare/MICROSOFT?

Thanks for any help you can offer

Thank you for your post,
We are currently tracking an issue where some of the emails could be
potentially filtered out as junk mail by some of the mail servers. We are
working to resolve this.

Sorry for the inconvenience,

Anton Katz
Program Manager - Windows Live FolderShare



"DT" <DT@xxxxxx> wrote in message
news:FEEB548F-BAB0-4BF5-AD6F-C68CD7A1EC35@xxxxxx

Thank you for the reply. It's nice to know that someone is out there.

I need to add a new device to my FolderShare account. As I cannot access my
current account is my only option to create a new one?

"Anton Katz [MSFT]" wrote:

On Thu, 24 Jan 2008 13:03:32 -0800, DT <DT@xxxxxx>
wrote:
Go to https://www.foldershare.com/ and try to log in as Returning User. If
you enter your correct email address for that account and a bad password or
no password at all the system will offer to reset your password and mail
you a new temporary one to regain access.

Although that may help you now, IMO it's a pretty foolish system that just
changes the password on anyone's request before receiving an email
confirmation that the request came from the rightful owner of the account.
I suggest the system mails not a changed password but a link to allow the
owner of the email address to confirm their wish to reset their password.

Tony