All computers unsubscribed from all libraries

Today I noticed that all of my machines have been unsubscribed from all
libraries (owned and shared), which means I have to go thru and reset all
this.

As a user since the paid-service days, I have dozens of libraries containing
tens of thousands of files, so this will be a lot of clicking. At least I
will get to put the new interface thru its paces.

Anyone else experience this? I'm still running the old client.

I have the same problem.

Could someone from Microsoft suggest a solution for this?

"Luis Jesus" wrote:
I had the same problem too... I couldn't even log into the website.
However, it eventually worked. I did try reinstalling/repairing a time or
two. Everything eventually showed up.

You might want to try to reinstall

Let's separate the two issues:

1) On Logon
- Users should be able to logon now.
- There is a small set of users who can not logon. If you are one of those,
please let us know. We are actively tracking down a few issues that are
causing this that we are fixing.

2) On loosing your library configuration
- With the old client, we have seen this from time to time.
- If you are hitting this on the new client, please let us know and we may
take a look.

Unfortunately the only way to recover is to re-map your libraries. Sorry
about the inconvenience.

If anyone else is hitting this today, please post.

thx
-Mohammed


"johnk" <johnk@xxxxxx> wrote in message
news:1C4655F1-C7D7-4970-8E47-D872203072BD@xxxxxx

Still doesn't work, even with new client.

Furthermore, some computers have disappeared from the list of computers. Not
offline, just gone. Poof.

It's going to take me a long time to redo everything. And, I have to explain
this to a bunch of technophobes who have no idea how FS works (because it was
so good, they didn't need to).

Guys, I love you and all, but you really messed up this rollout.


"Mohammed Samji [MSFT]" wrote:

> As a user since the paid-service days, I have dozens of libraries Wow. That SUCKS. :-( I haven't heard that of that issue being reported since
the newsgroup was started...so it must be fairly rare (not that it helps you
at all). Remember to stretch every 30 minutes of clicking to avoid RSI
problems... ;-)

I've got the exact same problem as Rhanson. Of the 4 clients, 1 vanished
completely (again, not just offline, completly gone).

Each of the 4 clients appears to be connected without problems (no network
changes), but all the libraries have become inactive.

Upon trying to browse online computers or set up libraries, I get an error
message "Sorry, there was an unexpected error. Please try again." This is
the same for any of the 4 clients.

I have tested the new version of FolderShare on 1 computer and the problems
persist.

In the past, FolderShare was very reliably, and any problems were somewhat
minor. This problem, however, is not minor. I hope FolderShare soon
identifies and corrects the cause of the problem.

"Rhanson" wrote:

I'm having the same experience: unsubscribed computers and unable to
reconnect the libraries.

This seems like an account issue. Based on another post here I set up
another account on the same computer and logged in without a problem. If I
try and set up a folder from a completely different computer using my
original account I get the same errors.

So my conclusion is that it's an account issue not a computer or software
issue. I'm also an original paid subscriber, perhaps that's too old or
something or perhaps they don't recognize a "professional" account or
something.

Lovely.

"Rhanson" wrote:

At least part of the issue is account related rather than software or
hardware related. I can log on from any computer using my original account
but when I try to share or add a device the site bonks with the error
message. I can however access a new account and share directories from the
new account on the same computers.

Since the people who are having trouble all seem to have originally been
paid accounts with Byte Taxi you should look at what new rules may have been
instituted and how those rules may be affecting those accounts.

"Mohammed Samji [MSFT]" wrote:

I am still hitting the exact same problem you outlined in #2. Should I jsut
create a new account?

"Mohammed Samji [MSFT]" wrote: