Windows Vista Forums

Cannot Upgrade - Old Version Won't Uninstall
  1. #1


    AltoidsGuy Guest

    Cannot Upgrade - Old Version Won't Uninstall

    I've upgraded 3 of 5 machines so far without incident. The fourth is "stuck"
    because the old version won't uninstall. I'm asked for the file location of
    the original install MSI file. While this seemed odd, I did have it, but it
    still won't work. An attempt to uninstall the old version first results in
    the same problem.



    Any ideas? If I can't uninstall, I can't upgrade!

    Also, MSFT folks, why not send an email to users when there is such a major
    change? Our darn username is our email address!

    - Jared in NYC

      My System SpecsSystem Spec

  2. #2


    Richi Jennings Guest

    Re: Cannot Upgrade - Old Version Won't Uninstall

    AltoidsGuy wrote:

    > The fourth is "stuck" because the old version won't uninstall.
    > I'm asked for the file location of the original install MSI file.
    > While this seemed odd, I did have it, but it still won't work.
    Ditto.

    richi.
    www.richij.com

      My System SpecsSystem Spec

  3. #3


    Anton Katz [MSFT] Guest

    Re: Cannot Upgrade - Old Version Won't Uninstall

    Thanks for the post,
    This sounds like a corrupt installer issue. If that's the case, the
    following workaround should do the trick:
    **IMPORTANT: Read the information on the support link page BEFORE
    downloading and using the utility.

    1. Download Windows Installer CleanUp Utility from:
    http://support.microsoft.com/default...b;en-us;290301
    2. Go to C:\Program Files\Windows Installer Clean Up and run the msicuu
    cleanup application.
    3. You will see a window with all your installed applications. Select
    ByteTaxi FolderShare and click Remove.

    This should uninstall the older version of FolderShare and enable you to
    install the newer one. Unfortunately, you might need to remap all your
    libraries on that device.

    Hope this helps,
    Anton



    "Richi Jennings" <richi.msnews@xxxxxx> wrote in message
    news:OhfTEcbhIHA.944@xxxxxx

    > AltoidsGuy wrote:

    >> The fourth is "stuck" because the old version won't uninstall. I'm asked
    >> for the file location of the original install MSI file.
    > > While this seemed odd, I did have it, but it still won't work.
    >
    > Ditto.
    >
    > richi.
    > www.richij.com

      My System SpecsSystem Spec

  4. #4


    AltoidsGuy Guest

    Re: Cannot Upgrade - Old Version Won't Uninstall

    Thanks, Anton - that did the trick.

    "Anton Katz [MSFT]" wrote:

    > Thanks for the post,
    > This sounds like a corrupt installer issue. If that's the case, the
    > following workaround should do the trick:
    > **IMPORTANT: Read the information on the support link page BEFORE
    > downloading and using the utility.
    >

      My System SpecsSystem Spec

Cannot Upgrade - Old Version Won't Uninstall problems?

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