I've upgraded 3 of 5 machines so far without incident. The fourth is "stuck"
because the old version won't uninstall. I'm asked for the file location of
the original install MSI file. While this seemed odd, I did have it, but it
still won't work. An attempt to uninstall the old version first results in
the same problem.



Any ideas? If I can't uninstall, I can't upgrade!

Also, MSFT folks, why not send an email to users when there is such a major
change? Our darn username is our email address!

- Jared in NYC

AltoidsGuy wrote:

> The fourth is "stuck" because the old version won't uninstall.
> I'm asked for the file location of the original install MSI file.
> While this seemed odd, I did have it, but it still won't work.

Ditto.

richi.
www.richij.com

Thanks for the post,
This sounds like a corrupt installer issue. If that's the case, the
following workaround should do the trick:
**IMPORTANT: Read the information on the support link page BEFORE
downloading and using the utility.

1. Download Windows Installer CleanUp Utility from:
http://support.microsoft.com/default...b;en-us;290301
2. Go to C:\Program Files\Windows Installer Clean Up and run the msicuu
cleanup application.
3. You will see a window with all your installed applications. Select
ByteTaxi FolderShare and click Remove.

This should uninstall the older version of FolderShare and enable you to
install the newer one. Unfortunately, you might need to remap all your
libraries on that device.

Hope this helps,
Anton



"Richi Jennings" <richi.msnews@xxxxxx> wrote in message
news:OhfTEcbhIHA.944@xxxxxx

> AltoidsGuy wrote:

>> The fourth is "stuck" because the old version won't uninstall. I'm asked
>> for the file location of the original install MSI file.
> > While this seemed odd, I did have it, but it still won't work.

>
> Ditto.
>
> richi.
> www.richij.com

Thanks, Anton - that did the trick.

"Anton Katz [MSFT]" wrote:

> Thanks for the post,
> This sounds like a corrupt installer issue. If that's the case, the
> following workaround should do the trick:
> **IMPORTANT: Read the information on the support link page BEFORE
> downloading and using the utility.
>