Continuing problems

I continue to have problems with Foldershare that seem to be independent of
the new vs old client issue. That is, I have been syncing files in nearly 20
libraries across 10 computers and right now nothing is working anywhere. The
problem first surfaced when all of the computers were running version 2.5.10
/ Build 6903.

I have updated some of the clients to see if that would fix anything. I now
have a mixture of old and new clients and none of them are working.

The problems seem to be on the server side, not the client side.

When I go to the Foldershare website, I see my libraries and my online
computers, but the details on each library show "0 files" and "you don't have
any computers synchronizing with this library".

Any attempt to do almost anything on the website produces this error
message: "Sorry, there was an unexpected error. Please try again."

I originally signed up as a paid Professional member before the company was
acquired by Microsoft. Another user has also indicated similar problems and
has also indicated that he/she was a former paid professional member.

As an IT professional (CIO), my debugging instincts are telling me to look
into the possibility of differences between accounts created before and after
the acquisition by Microsoft. with special attention paid to the old
Professional account status.

MORE DATA:

As one who originally signed up for Foldershare as a paid PROFESSIONAL
ACCOUNT with ByteTaxi, before MS acquired the company, I was not subject to
limits on the number of libraries or the number of files per library.

Apparently this exemption carried over when MS acquired ByteTaxi, as I have
routinely been operating with around 15-20 libraries and with the biggest
library containing more than 20,000 files.

As of now, nothing is working.

Could it be that the server upgrade caused me to lose my old exemption to
the limits and now the fact that I am over limit has caused everything to
quit working?





"rjr8222" wrote:

"rjr8222" wrote:

I dont think you lost your exemption. I am a user with much, much smaller
number of files being shared, and I get the same thing, unexpected error. I
do NOT think I am a paying user (someone gave me foldershare over a year ago)
but I would be glad to pay for the service now. Were that the cause of the
problem, I would guess I would get a message that says, pay now from good
ole' MS

"rjr8222" wrote:

This is a known issue and we are currently working on a fix. It does not
relate to your PROFESSIONAL status.

"rasmar" wrote: