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Account is missing?

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Old 03-19-2008   #1 (permalink)
pnoeric
Guest


 

Account is missing?

Hi, for some reason Foldershare stopped recognizing my account, so I go to
the web site and pick "lost password" -- it says it is sending me my new
password, but nothing shows up in my email. I am certain the problem is
foldershare, as all my other email comes through, and yes, I'm scouring my
spam folder like it's going out of style.

(I am also pretty sure there's a problem with my account on that end because
I've tried all my "standard" passwords, and none of them work, and I know my
account was set up with one of them. Plus, of course, there's the fact that
it just spontaneously stopped working after years of faithful service... ?!!)

Please help! I can't sync with my business partner. I'd happily pay for
support, or for the product, just need to get this fixed... thanks.

My System SpecsSystem Spec
Old 03-20-2008   #2 (permalink)
Jeremy Epling [MSFT]
Guest


 

Re: Account is missing?

Can you send your FS username to jeremy (dot) epling (at) microsoft (dot)
com? That will help me debug the issue.

"pnoeric" <pnoeric@xxxxxx> wrote in message
news:08B0690B-BCDF-4DE5-A06F-715A0A2F421A@xxxxxx
Quote:

> Hi, for some reason Foldershare stopped recognizing my account, so I go to
> the web site and pick "lost password" -- it says it is sending me my new
> password, but nothing shows up in my email. I am certain the problem is
> foldershare, as all my other email comes through, and yes, I'm scouring my
> spam folder like it's going out of style.
>
> (I am also pretty sure there's a problem with my account on that end
> because
> I've tried all my "standard" passwords, and none of them work, and I know
> my
> account was set up with one of them. Plus, of course, there's the fact
> that
> it just spontaneously stopped working after years of faithful service...
> ?!!)
>
> Please help! I can't sync with my business partner. I'd happily pay for
> support, or for the product, just need to get this fixed... thanks.
My System SpecsSystem Spec
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