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FS quit and won't restart

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Old 04-23-2008   #1 (permalink)
Montie
Guest


 

FS quit and won't restart

I installed FS on my new Vista computer. It seemed to be working fine for a
couple of days not it will not start. It says it will close it and look for a
problem but does not come back with any ideas.



I thought maybe I had screwed things up with changing some file attributes
for a different program but don’t think so now since it won’t even start. I
have tried uninstalling and reinstalling but it never starts up.



Please help

Montie
Old 04-24-2008   #2 (permalink)
Francisco Garcia-Ascanio [MSFT]
Guest


 

Re: FS quit and won't restart

Hi Montie,

Sorry that FolderShare is crashing on you. In order to help with the
problem please these steps:

1) In Windows Vista, click Start, click in the Start Search box, type
appwiz.cpl, and then press ENTER.
2) In the list of installed programs, uninstall FolderShare (if there's more
than one version of FolderShare remove them all).
3) Delete everything under: %USERPROFILE%\AppData\Local\FolderShare
4) Restart your computer
5) Install the latest FolderShare version (14.0.1331.0415)
6) Sign in to FolderShare
7) When the error comes up please take a screenshot of it and save it
5) Email the FolderShare logs AND image of the error to: fjgarciaa (at)
hotmail (dot) com

The FolderShare logs are located at:
%USERPROFILE%\AppData\Local\FolderShare\logs

Thanks,
Francisco

--
Francisco Garcia-Ascanio
Program Manager
Windows Live FolderShare

"Montie" <Montie@xxxxxx> wrote in message
news:432E1FBE-D83E-4564-BB9D-FCE4AD391BCE@xxxxxx
Quote:

> I installed FS on my new Vista computer. It seemed to be working fine for
> a
> couple of days not it will not start. It says it will close it and look
> for a
> problem but does not come back with any ideas.
>
>
>
> I thought maybe I had screwed things up with changing some file
> attributes
> for a different program but don’t think so now since it won’t even start.
> I
> have tried uninstalling and reinstalling but it never starts up.
>
>
>
> Please help
>
> Montie
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