Vista - Still runs old version after installing new one

04-28-2008

I see a number of bug reports in this group where FolderShare complains
that the version is too old, even though the user has installed the
latest. I also see reports that the new version won't start up. Both
these could be due to a bug in the installer...

On three occasions now, I've updated a machine to discover that the old
version is still there and still auto-starts. The new version also tries
to start, and complains, presumably because the old version is already
running!

The new installer doesn't seem to correctly remove the old version (and
neither does the old uninstaller, BTW). You have to manually stop the
old version and delete \Program Files\FolderShare

By "old" here, I'm talking about 2.5.10, of course. "New" is 14.0.1331.0415.

Not impressive QA. Why wasn't this obvious test case tested?

Regards,
richi.
www.richij.com

04-29-2008

"Richi Jennings" wrote:

Quote:

> Not impressive QA. Why wasn't this obvious test case tested?
>

I try to refrain from being a wise@$$, but I can't help it here. QA? It
hardly seems this team is doing anything but coding new "features" and
releasing them. No testing. No warning. No support.

We've been referred to the Foldershare Blog which, until the other day,
hadn't had a new post in a month. (And, BTW, you aren't fooling us with the
April 22 post - that wasn't there this weekend, April 26, when I looked for
an update.) We're told to read this forum, but most of the questions go
unanswered. And we're never notified of changes until after they occur. And
often not until the forum is full of complaints and questions.

Why can't the Foldershare Team take the time to put a notification system in
place? This is SO CRITICAL for users that rely on this product. I can't
afford to be forced offline until I upgrade when I'm waiting for a file to
update. Our login is our darn email address, so how hard is it to send an
update notification?

I'm not going to make the empty threat to drop Foldershare - I still like
the product. But STOP ENHANCING IT and first FIX IT. If it doesn't work for
everyone, it's not a viable product.

<sigh>

- Jared

05-02-2008

Jared and Chiba,
I share your sighs.
*sigh*

"Chiba" wrote:

Quote:

> "Richi Jennings" wrote:

Quote:

> > Not impressive QA. Why wasn't this obvious test case tested?
> >

>
> I try to refrain from being a wise@$$, but I can't help it here. QA? It
> hardly seems this team is doing anything but coding new "features" and
> releasing them. No testing. No warning. No support.
>
> We've been referred to the Foldershare Blog which, until the other day,
> hadn't had a new post in a month. (And, BTW, you aren't fooling us with the
> April 22 post - that wasn't there this weekend, April 26, when I looked for
> an update.) We're told to read this forum, but most of the questions go
> unanswered. And we're never notified of changes until after they occur. And
> often not until the forum is full of complaints and questions.
>
> Why can't the Foldershare Team take the time to put a notification system in
> place? This is SO CRITICAL for users that rely on this product. I can't
> afford to be forced offline until I upgrade when I'm waiting for a file to
> update. Our login is our darn email address, so how hard is it to send an
> update notification?
>
> I'm not going to make the empty threat to drop Foldershare - I still like
> the product. But STOP ENHANCING IT and first FIX IT. If it doesn't work for
> everyone, it's not a viable product.
>
> <sigh>
>
> - Jared

04-28-2008	#1 (permalink)
Richi Jennings n/a posts	Still runs old version after installing new one I see a number of bug reports in this group where FolderShare complains that the version is too old, even though the user has installed the latest. I also see reports that the new version won't start up. Both these could be due to a bug in the installer... On three occasions now, I've updated a machine to discover that the old version is still there and still auto-starts. The new version also tries to start, and complains, presumably because the old version is already running! The new installer doesn't seem to correctly remove the old version (and neither does the old uninstaller, BTW). You have to manually stop the old version and delete \Program Files\FolderShare By "old" here, I'm talking about 2.5.10, of course. "New" is 14.0.1331.0415. Not impressive QA. Why wasn't this obvious test case tested? Regards, richi. www.richij.com
My System Specs

04-29-2008	#2 (permalink)
Chiba n/a posts	RE: Still runs old version after installing new one "Richi Jennings" wrote: Quote: > Not impressive QA. Why wasn't this obvious test case tested? > I try to refrain from being a wise@$$, but I can't help it here. QA? It hardly seems this team is doing anything but coding new "features" and releasing them. No testing. No warning. No support. We've been referred to the Foldershare Blog which, until the other day, hadn't had a new post in a month. (And, BTW, you aren't fooling us with the April 22 post - that wasn't there this weekend, April 26, when I looked for an update.) We're told to read this forum, but most of the questions go unanswered. And we're never notified of changes until after they occur. And often not until the forum is full of complaints and questions. Why can't the Foldershare Team take the time to put a notification system in place? This is SO CRITICAL for users that rely on this product. I can't afford to be forced offline until I upgrade when I'm waiting for a file to update. Our login is our darn email address, so how hard is it to send an update notification? I'm not going to make the empty threat to drop Foldershare - I still like the product. But STOP ENHANCING IT and first FIX IT. If it doesn't work for everyone, it's not a viable product. <sigh> - Jared
My System Specs

05-02-2008	#3 (permalink)
drsarkar n/a posts	RE: Still runs old version after installing new one Jared and Chiba, I share your sighs. sigh "Chiba" wrote: Quote: > "Richi Jennings" wrote: Quote: > > Not impressive QA. Why wasn't this obvious test case tested? > > > > I try to refrain from being a wise@$$, but I can't help it here. QA? It > hardly seems this team is doing anything but coding new "features" and > releasing them. No testing. No warning. No support. > > We've been referred to the Foldershare Blog which, until the other day, > hadn't had a new post in a month. (And, BTW, you aren't fooling us with the > April 22 post - that wasn't there this weekend, April 26, when I looked for > an update.) We're told to read this forum, but most of the questions go > unanswered. And we're never notified of changes until after they occur. And > often not until the forum is full of complaints and questions. > > Why can't the Foldershare Team take the time to put a notification system in > place? This is SO CRITICAL for users that rely on this product. I can't > afford to be forced offline until I upgrade when I'm waiting for a file to > update. Our login is our darn email address, so how hard is it to send an > update notification? > > I'm not going to make the empty threat to drop Foldershare - I still like > the product. But STOP ENHANCING IT and first FIX IT. If it doesn't work for > everyone, it's not a viable product. > > <sigh> > > - Jared
My System Specs

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