Still runs old version after installing new one

I see a number of bug reports in this group where FolderShare complains
that the version is too old, even though the user has installed the
latest. I also see reports that the new version won't start up. Both
these could be due to a bug in the installer...

On three occasions now, I've updated a machine to discover that the old
version is still there and still auto-starts. The new version also tries
to start, and complains, presumably because the old version is already
running!

The new installer doesn't seem to correctly remove the old version (and
neither does the old uninstaller, BTW). You have to manually stop the
old version and delete \Program Files\FolderShare

By "old" here, I'm talking about 2.5.10, of course. "New" is 14.0.1331.0415.

Not impressive QA. Why wasn't this obvious test case tested?


Regards,
richi.
www.richij.com

"Richi Jennings" wrote: I try to refrain from being a wise@$$, but I can't help it here. QA? It
hardly seems this team is doing anything but coding new "features" and
releasing them. No testing. No warning. No support.

We've been referred to the Foldershare Blog which, until the other day,
hadn't had a new post in a month. (And, BTW, you aren't fooling us with the
April 22 post - that wasn't there this weekend, April 26, when I looked for
an update.) We're told to read this forum, but most of the questions go
unanswered. And we're never notified of changes until after they occur. And
often not until the forum is full of complaints and questions.

Why can't the Foldershare Team take the time to put a notification system in
place? This is SO CRITICAL for users that rely on this product. I can't
afford to be forced offline until I upgrade when I'm waiting for a file to
update. Our login is our darn email address, so how hard is it to send an
update notification?

I'm not going to make the empty threat to drop Foldershare - I still like
the product. But STOP ENHANCING IT and first FIX IT. If it doesn't work for
everyone, it's not a viable product.

<sigh>

- Jared

Jared and Chiba,
I share your sighs.
*sigh*

"Chiba" wrote: