Syncing and Logging-in issues

Dear FolderShare users,

A short time ago, FolderShare has experiencing a network issue. We're
working to resume normal service, in the mean time, some users may
experience issues signing in and syncing until the issues are resolved.

Thank you and sorry for any inconvenience.
--
Anton Katz
Program Manager - Windows Live FolderShare

Anton,
Thanks for letting us know, and thank you to the foldershare team for the
great work on a awesome product.
It's interesting that people expect you guys to be super human and make no
mistakes. I, for one, appreciate that something like foldershare is a free
product (especially after being a paid "pro" customer when bytetaxi was
around) and can wait out a few days of down time here and there.

-Jeremy

"Anton Katz [MSFT]" <katz.anton@xxxxxx> wrote in message
news:2B859D67-7E9C-4C2A-8E44-AB8C45014FA7@xxxxxx

To make things easier Anton, would you start posting news updates on
foldershare.com, or on the main login screen when foldershare users login?
Most of your users don't know about the microsoft communities. It's a bad
user experience when your service is down, and you don't have any information
about it.

Good point Ankur.

"Ankur" <Ankur@xxxxxx> wrote in message
news:1DCB0151-05EA-4B03-A818-7165B555ED0F@xxxxxx

On Apr 30, 10:03 am, "GollyJer" <GollyJerB...@xxxxxx> wrote: I dont think anyone is expecting anyone to be superhuman.

This product was working just fine when Bytetaxi owned it, and I, like
you, was a paid pro customer then. I do not recall ever having the
ongoing outages that we are experiencing now - several times a week in
some cases. Further, functionality is being removed from the program,
in particular from the website, that was there before and as many
user's have mentioned makes life more difficult (for instance, we can
no longer see which folders the libraries are being synchronized to -
a glaring deficiency unless you happen to keep in your head the folder
structure on each of your connected computers. We can no longer had a
list of view of the libraries which show us which computers are
synched and how many files are updated in each library at a single
glance). Other users have pointed out other issues both with the new
website as well as with the new client.

The new client does not properly uninstall the prior client resulting
in two instances of FolderShare trying to run. Unless you happen to
know that, and know how to fix it, it can be quite baffling to new
users. I don't think expecting a new version of a program to properly
un-install the prior version falls into the range of "superhuman".
Other users have pointed out other install issues. A company the size
of Microsoft should be able to roll out a product, which despite being
called "beta" is not really a beta since it was taken over as a
functioning, non-beta, pay per use (for pro users) product, At the
least, they could run it in tandem.. keep the old system as it was,
while running their beta in parallel until they have the kinks worked
out.

And finally, some of us use this program in a business setting and
committed to it when it was owned by Bytetaxi and have arranged our
computing infrastructure around that. While a home user synchronizing
music files or what have you might not feel it is an imposition to
have the service be down for a few days, for me it is a serious issue
which costs me money in terms of time and productivity and
potentially, lost clients.

Just my two cents

Stephan

Your points are all well taken Stephan, especially the comments regarding
the website, folder structure, and sync numbers.
I was speaking only towards the outages. My guess is that the scale of the
product has increased significantly since Microsoft has taken over.

However, If I were using a syncing product for business purposes I would
definitely move to one of the paid services. There are surely enough out
there. None are free, but being a paid customer will give you more right to
be upset when things don't work the way they should...

http://www.syncplicity.com/
http://www.memeo.com/autosync.php
http://www.sugarsync.com/
http://www.powerfolder.com/
and the grand-daddy that started at the same time as foldershare,
http://www.beinsync.com/

I'm sure there are more. Others should reply and add to the list.

-Jeremy


<StephanSF@xxxxxx> wrote in message
news:b67243ce-a6bb-487a-bd99-29c167dae7e6@xxxxxx

On May 1, 9:04 am, "GollyJer" <GollyJerB...@xxxxxx> wrote: Thanks Jeremy,

I appreciate the list of alternates.. and if things keep up the way
they have been I will definitely make the move.

I have to say that I like FolderShare - at least I used to - plus I
already work 16 hour days so learning the ins and outs of alternate
products to a service that until several months ago served my purposes
perfectly is not something I look forward to.

Alas just today all my clients stopped working, apparently today was
the mandatory update to new client day so rather than tending to the
urgent needs of my customers, I tended to the needs of Microsoft

I hope others will add to the list you made, some of which are new to
me, and will share their experiences here.

Regards, Stephan

Outages are really annoying and I hate them. i do depend on foldershare to
make all of my work related data available.

I used to keep my main files on my desktop, and use Synctoy to put them on a
flash drive. Then use the flash drive on my laptop (and work/save to the
flash drive). At the end of the day I would have to put the flash drive in my
desktop and Synctoy everything back.
If i lost my flash drive, my days work was gone.
Horrible horrible system!

Then I found Foldershare. It made all of my data available easily, and if I
had forgotten something, I could use the web interface to create another
library.
This combined with Remote Desktop Connection has dramatically increased my
productivity.

I may switch to a paid solution soon just to have some stability. I didn't
start using Foldershare until about a month after the paid-pro version was
removed. It's a nice application, and simple... I like how it detects when my
laptop and desktop are on the same wireless network and the file transfers go
p2p over the local network, instead of through the internet. Moving word
documents at 54mbps is NICE!

Back to the point...outages.. it's nice to know when they are happening...
maybe a popup message through the application.. and an alert on the
foldershare.com website would be REALLY nice. Especially when "limited
numbers of users" are experiencing it... because most of us here probably
fall into limited.