Hi, I have a Windows XP computer with SP2 and was using Foldershare fine
until the upgrade came out.... and I can't get it to work.



I install it just fine, but then when I try to run it, I get this error
message:

"Windows Live FolderShare Beta has encountered a problem and needs to close.
We are sorry for the inconvenience."

The "error signature" details are:

AppName: foldershare.exe AppVer: 14.0.1331.415 ModName: foldershare.exe
ModVer: 14.0.1331.415 Offset: 000805c4

Any ideas on what I can do to get this to work?

I've tried uninstalling and reinstalling several times with no luck.

Hi JD,

Sorry that FolderShare is crashing on you. In order to help with the
problem please follow these steps:

1) Sign in to FolderShare
2) When the error comes up please expand the "View Problem Details" section
3) Take a screenshot of the error and save it
4) Email the FolderShare logs AND image of the error to: fjgarciaa (at)
hotmail (dot) com

The FolderShare logs are located at:
%USERPROFILE%\AppData\Local\FolderShare\logs

Thanks,
Francisco


--
Francisco Garcia-Ascanio
Program Manager
Windows Live FolderShare

"JD" <JD@xxxxxx> wrote in message
news:7A383C1C-D557-40CF-8332-6CFED012CF63@xxxxxx

> Hi, I have a Windows XP computer with SP2 and was using Foldershare fine
> until the upgrade came out.... and I can't get it to work.
>
> I install it just fine, but then when I try to run it, I get this error
> message:
>
> "Windows Live FolderShare Beta has encountered a problem and needs to
> close.
> We are sorry for the inconvenience."
>
> The "error signature" details are:
>
> AppName: foldershare.exe AppVer: 14.0.1331.415 ModName: foldershare.exe
> ModVer: 14.0.1331.415 Offset: 000805c4
>
> Any ideas on what I can do to get this to work?
>
> I've tried uninstalling and reinstalling several times with no luck.