Windows Vista Forums

Can't install new version, help
  1. #1


    JD Guest

    Can't install new version, help

    Hi, I have a Windows XP computer with SP2 and was using Foldershare fine
    until the upgrade came out.... and I can't get it to work.



    I install it just fine, but then when I try to run it, I get this error
    message:

    "Windows Live FolderShare Beta has encountered a problem and needs to close.
    We are sorry for the inconvenience."

    The "error signature" details are:

    AppName: foldershare.exe AppVer: 14.0.1331.415 ModName: foldershare.exe
    ModVer: 14.0.1331.415 Offset: 000805c4

    Any ideas on what I can do to get this to work?

    I've tried uninstalling and reinstalling several times with no luck.

      My System SpecsSystem Spec

  2. #2


    Francisco Garcia-Ascanio [MSFT] Guest

    Re: Can't install new version, help

    Hi JD,

    Sorry that FolderShare is crashing on you. In order to help with the
    problem please follow these steps:

    1) Sign in to FolderShare
    2) When the error comes up please expand the "View Problem Details" section
    3) Take a screenshot of the error and save it
    4) Email the FolderShare logs AND image of the error to: fjgarciaa (at)
    hotmail (dot) com

    The FolderShare logs are located at:
    %USERPROFILE%\AppData\Local\FolderShare\logs

    Thanks,
    Francisco


    --
    Francisco Garcia-Ascanio
    Program Manager
    Windows Live FolderShare

    "JD" <JD@xxxxxx> wrote in message
    news:7A383C1C-D557-40CF-8332-6CFED012CF63@xxxxxx

    > Hi, I have a Windows XP computer with SP2 and was using Foldershare fine
    > until the upgrade came out.... and I can't get it to work.
    >
    > I install it just fine, but then when I try to run it, I get this error
    > message:
    >
    > "Windows Live FolderShare Beta has encountered a problem and needs to
    > close.
    > We are sorry for the inconvenience."
    >
    > The "error signature" details are:
    >
    > AppName: foldershare.exe AppVer: 14.0.1331.415 ModName: foldershare.exe
    > ModVer: 14.0.1331.415 Offset: 000805c4
    >
    > Any ideas on what I can do to get this to work?
    >
    > I've tried uninstalling and reinstalling several times with no luck.

      My System SpecsSystem Spec

Can't install new version, help problems?

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