Remote client can't get reconnected to my library

I've been using Foldershare for months to share family photos with my
elderly father over the Internet. Today he called to say he had
stopped receiving my files (due to a problem a week ago on my end), so
I tried to walk him through diagnosing Foldershare over the phone.

After trying a few things unsuccessfully, I finally had him completely
uninstall Foldershare and then download and reinstall it from the web
page, to make sure he has the current version. It installed OK and
the icon appeared in his system tray, saying he was Online.

Next I tried sending him another "invitation" to rejoin my library.
Foldershare refused to allow me to send one. Each time I removed him
from the list of members and then told the dialog to invite him again,
it simply added his email address back onto the list and did nothing
else. It apparently refused to send an email because it already
thought he was a member. (This looks like a bug to me.)

To get past this problem I eventually figures out I had to remove ALL
of the users from my library and then input ALL of their email
addresses again. This time it sent an email to everybody (even though
I was only trying to fix one person's problems).

My father used the button in the email he received to go to
Foldershare's web site, and like I had hoped it showed my library
name, the number of files in it, and so on. But under the heading
"Your computers connected to this library" my father's web page said
"You don't have any computers synchronizing with this library." He
clicked "Synch with a new computer", but then Foldershare said "You
don't have Foldershare installed on any computers yet.....". This
makes no sense, as he has the software installed on his system. The
Foldershare icon appears in the System Tray just as expected.

So no matter what we tried, he has been unable to reconnect my library
to the folder on his hard drive. And I'm stumped.

Why is Foldershare being so stubborn? What can I do to get him set up
again? What procedure should remote users use if they need to
reconnect to another person's library? Is there a way to do this
without having to send them another invite email?

Thanks,

Jon
Systems Analyst

Thanks for your post, Jon

Are you still having issue? if so, could you try following steps on your
father's machine?
Note: make sure you sign in on your computer and FolderShare is online
1. Sign in with the same email account that you've invited to your library
2. Click FolderShare systray icon
Do you see the library that you shared with your father? it should show
up.
3. Click the library
which opens web browser and go to www.foldershare.com website
4. From the website, choose a folder you want to sync with the library you
shared.
Here you want to choose the folder that was used before you uninstall
previous ver FolderShare client or you could use a new folder.
5. Choose either Automatic or On-demand synchronization
6. Finish
7. Click FolderShare systray icon
8. Click Activity
Do you see any activity to show files are syncing from your machine?

I hope above steps would fix your problem.
Thank you.


"Jon S" wrote:

On May 16, 1:52 am, KyongHwan Kim [MSFT]
<KyongH****imM...@xxxxxx> wrote: I was finally able to get my Father's PC sharing again, but we had to
try so many different things I'm not sure exactly how I fixed it. It
seemed the last thing we tried was having him go to More > Change
Users, and then log in again as himself. Then FolderShare suddenly
"woke up" and told him there was a library for him to join (mine), and
it walked him through the process of linking to a folder on his hard
drive. Then he immediately started getting files from me.

As I said, it was all more confusing and frustrating than it should
have been. There are too many places where problems arise that don't
make sense. For example, the several times it told us he didn't have
Foldershare installed, when we knew very well that he did.

I would suggest you document a detailed procedure that a remote user
can use to re-establish their connection to somebody else's library,
in the event the remote PC has been so thoroughly messed up that the
remote user must re-install Foldershare and set it up again from
scratch.

Despite my problems, thanks for the hard work on this product!

Thank you for the update and suggestion.

Have you visited our help site? (You can get there by going to the
FolderShare website and click "Help Central".)
There is no FAQ for your exact case but "Connect a computer to a library"
could have helped you. We will consider adding FAQs as needed.

Thank you

"Jon S" wrote: