Vista - Help! Please! Cannot Get to Foldershare.com

I've been trying to get to the Foldershare site and keep getting the
message:

We can't find that page.
It may no longer be available, or you may have entered the wrong web
address.

I know we don't get a lot of support in this group, but nobody else has
posted this problem so I'm thinking I'm missing something major here.

I found a little info from last April on the web, but it only revealed
that "We isolated and fixed the problem so you should be able to log
into the FolderShare website." Nothing before or since that time.

I've had this problem for a while on three different computers. I've
used Foldershare since way before it was Microsoft and never had a
problem until now. Has Microsoft moved the website or what am I
possible doing wrong.

Anyone? Please! Thanks! ~Carol~

Which page? What's the URL in the browser's Address bar?

Are you sure you're including the "www"? Using just "foldershare.com"
causes problems because of the brain-damaged SSL certificate that
Microsoft uses.

Just try https://www.foldershare.com/


richi.
www.richij.com

Carol Carter wrote:

Using the right-click on Foldershare in the system tray takes me
(already logged in) to:
https://www.foldershare.com/home.aspx

The primary link (that you have below) takes me to the sign in page,
which takes me to:
https://www.foldershare.com/home.aspx

This is where I get the error.

I've tried so many ways to get there, but I always end up with the "we
can't find that page" error. I've uninstalled Foldershare, cleaned
everything out of the registry, reinstalled. I've changed my firewall
settings. I've gone so far as to completely shut down the firewall long
enough to make certain that wasn't the problem. I've used IE and
Firefox after deleting cookies and cache.

I sync three computers with three different internet connections and get
the same web page with the error every time, everywhere. Foldershare is
syncing, but I can't get into anything via the web (other than to change
my password) so I can do nothing but hope when I get to my other
computer that the files have been synced.

I just have no idea what's happening. I've been using Foldershare for
several years and have never had any problem until now.

Thanks so much for your help. I'm lost without it! ~Carol~



Richi Jennings wrote:

Ugh. Sounds like something's screwed up in your account on the server.

Either someone from Microsoft can fix it, or you could try creating a
whole new account and re-create all your libraries. Gag.

Anyone from MSFT still listening? Or all you all working on Mesh now?


richi.
www.richij.com

That's got to be it. Right, ugh. Will probably have to start over.
Right, gag. Unless somebody from MSFT is listening, but I won't hold my
breath.

As long as I've been using Foldershare, guess I really can't complain
that this is the first time I've had a problem.

Thanks so much Richi! At least I have a direction now. Appreciate your
time! ~Carol~


Richi Jennings wrote:

Thanks for your post, Carol.

Are you still experiencing the same issue?

you mentioned that "I sync three computers with three different internet
connections and get the same web page with the error every time"
Are those three computers in the same network or different network?

What do you get if you run >nslookup www.foldershare.com?

Thank you,
KyongHwan Kim [MSFT]

"Carol Carter" wrote:

Thanks for following up --

I realized when I seemed to be the only one having the problem (at least
the only one searching for the answer on the web), that Richi was
probably right; something was wrong with my account on the server, my
profile (or whatever it should be called) had been somehow corrupted.

Surprisingly, FYI if you're interested, after I set up a new account,
just for the heck of it I logged out and signed back in with my original
login and it's worked perfectly ever since. So I didn't have to start
over after all.

I only had to do it on one computer, and then all three worked again.
BTW, they're three computers on three different networks.

Strange but true. It's wonderful to have FolderShare back again! ~Carol~


KyongHwan Kim [MSFT] wrote: