Windows Vista Forums

11/27/07 update lost all my accounts

  1. #1


    Redlining Guest

    11/27/07 update lost all my accounts

    I just did a windows update that included a Live Mail update. After the
    update, all my email accounts are gone. Well, not exactly gone but they don't
    show up. I had the store folder changed to another location different from
    the default one in ...\AppData\Local\Microsoft\... My accounts and emails are
    still in there but when I try to change the default store folder, I get an
    error "The directory you seleteced is not empty. Please select an empty
    directory for your new store location."
    How can I go about and make the Store Folder point to the location where I
    have all my accounts?

      My System SpecsSystem Spec

  2. #2


    Peter.R Guest

    Re: 11/27/07 update lost all my accounts

    Hi Redling, like you I prefer my store in a more accessible/safe location (for me, on a separate partition). My upgrade (on my XP system) did not change my Message Store location though. It is interesting that you received an automatic update for WLMail (first I have heard of it) - did your old settings and message rules survive the upgrade? In any case, the exact message I get when I want to switch to my backup Message Store is "There appears to be a Windows Live Mail message store already in the folder that you have chosen. Do you want to switch to using that store? If not, please select an empty directory for your store location' So all you have to do is select 'Yes' to switch to that location. It would be a good idea to back up that message store first in case a 'recovery' occurs on that store's database, and it goes wrong. Actually, it would be a good idea to replace your message store entirely at this point (rename your old message store), as bugs can be inherited from the previous message store version. You can drag messages from your old message store into the WLMail interface as a method of 'importing' them. Remember not to delete any folders under 'Storage folders' in WLMail to avoid the broken Quick views bug that mars version 12.0.1606.
    --
    Cheers,
    Peter
    (Windows Vista Home Premium with Windows Live Mail 12.0.1606)
    "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
    ---------------
    "Redlining" <Redlining@xxxxxx> wrote in message news:E9882310-66D2-4C88-A17B-C16B216563BB@xxxxxx


    > I just did a windows update that included a Live Mail update. After the
    > update, all my email accounts are gone. Well, not exactly gone but they don't
    > show up. I had the store folder changed to another location different from
    > the default one in ...\AppData\Local\Microsoft\... My accounts and emails are
    > still in there but when I try to change the default store folder, I get an
    > error "The directory you seleteced is not empty. Please select an empty
    > directory for your new store location."
    > How can I go about and make the Store Folder point to the location where I
    > have all my accounts?

      My System SpecsSystem Spec

  3. #3


    Ron Sommer Guest

    Re: 11/27/07 update lost all my accounts

    Alt + H, then just A.
    What is the build?
    --
    Ronald Sommer

    "Redlining" <Redlining@xxxxxx> wrote in message
    news:E9882310-66D2-4C88-A17B-C16B216563BB@xxxxxx

    > I just did a windows update that included a Live Mail update. After the
    > update, all my email accounts are gone. Well, not exactly gone but they
    > don't
    > show up. I had the store folder changed to another location different from
    > the default one in ...\AppData\Local\Microsoft\... My accounts and emails
    > are
    > still in there but when I try to change the default store folder, I get an
    > error "The directory you seleteced is not empty. Please select an empty
    > directory for your new store location."
    > How can I go about and make the Store Folder point to the location where I
    > have all my accounts?

      My System SpecsSystem Spec

  4. #4


    Peter.R Guest

    Re: 11/27/07 update lost all my accounts

    I found this 'Information about the Windows Live Services updates that Windows Live Beta users receive through Microsoft Update' at http://support.microsoft.com/kb/944990 dated November 21, 2007
    --
    Cheers,
    Peter
    (Windows Vista Home Premium with Windows Live Mail 12.0.1606)
    "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
    ---------------
    "Ron Sommer" <rsommer@xxxxxx> wrote in message news:OaUER0aMIHA.3400@xxxxxx

    > Alt + H, then just A.
    > What is the build?
    > --
    > Ronald Sommer
    >
    > "Redlining" <Redlining@xxxxxx> wrote in message
    > news:E9882310-66D2-4C88-A17B-C16B216563BB@xxxxxx

    >> I just did a windows update that included a Live Mail update. After the
    >> update, all my email accounts are gone. Well, not exactly gone but they
    >> don't
    >> show up. I had the store folder changed to another location different from
    >> the default one in ...\AppData\Local\Microsoft\... My accounts and emails
    >> are
    >> still in there but when I try to change the default store folder, I get an
    >> error "The directory you seleteced is not empty. Please select an empty
    >> directory for your new store location."
    >> How can I go about and make the Store Folder point to the location where I
    >> have all my accounts?

      My System SpecsSystem Spec

  5. #5


    Peter.R Guest

    Re: 11/27/07 update lost all my accounts

    Also found this blog:
    http://blogs.technet.com/mu/archive/...-versions.aspx

    "Peter.R" <Peter.R@xxxxxx> wrote in message news:#fduksdMIHA.2064@xxxxxx


    > I found this 'Information about the Windows Live Services updates that Windows Live Beta users receive through Microsoft Update' at http://support.microsoft.com/kb/944990 dated November 21, 2007
    > --
    > Cheers,
    > Peter
    > (Windows Vista Home Premium with Windows Live Mail 12.0.1606)
    > "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
    > ---------------
    > "Ron Sommer" <rsommer@xxxxxx> wrote in message news:OaUER0aMIHA.3400@xxxxxx

    >> Alt + H, then just A.
    >> What is the build?
    >> --
    >> Ronald Sommer
    >>
    >> "Redlining" <Redlining@xxxxxx> wrote in message
    >> news:E9882310-66D2-4C88-A17B-C16B216563BB@xxxxxx

    >>> I just did a windows update that included a Live Mail update. After the
    >>> update, all my email accounts are gone. Well, not exactly gone but they
    >>> don't
    >>> show up. I had the store folder changed to another location different from
    >>> the default one in ...\AppData\Local\Microsoft\... My accounts and emails
    >>> are
    >>> still in there but when I try to change the default store folder, I get an
    >>> error "The directory you seleteced is not empty. Please select an empty
    >>> directory for your new store location."
    >>> How can I go about and make the Store Folder point to the location where I
    >>> have all my accounts?

      My System SpecsSystem Spec

  6. #6


    biznatch Guest

    RE: 11/27/07 update lost all my accounts

    Same thing happened to me, although I do keep my e-mail in the default folder
    (I was pretty sure I had changed it but maybe it got reset or something).
    Anyways, after the update all the accounts were gone, all the folders,
    e-mail, everything. And they were also gone from the storage folder too. A
    system restore got everything back (and it was all backed up anyways). But
    it looks like this update just wipes out the default store folder, along with
    resetting the store folder to the default.

      My System SpecsSystem Spec

  7. #7


    Redlining Guest

    Re: 11/27/07 update lost all my accounts

    Version 6.0.6000.16386 (vista_rtm.061101-2205)

    "Ron Sommer" wrote:

    > Alt + H, then just A.
    > What is the build?
    > --
    > Ronald Sommer
    >
    > "Redlining" <Redlining@xxxxxx> wrote in message
    > news:E9882310-66D2-4C88-A17B-C16B216563BB@xxxxxx

    > > I just did a windows update that included a Live Mail update. After the
    > > update, all my email accounts are gone. Well, not exactly gone but they
    > > don't
    > > show up. I had the store folder changed to another location different from
    > > the default one in ...\AppData\Local\Microsoft\... My accounts and emails
    > > are
    > > still in there but when I try to change the default store folder, I get an
    > > error "The directory you seleteced is not empty. Please select an empty
    > > directory for your new store location."
    > > How can I go about and make the Store Folder point to the location where I
    > > have all my accounts?
    >
    >

      My System SpecsSystem Spec

  8. #8


    Redlining Guest

    Re: 11/27/07 update lost all my accounts

    Actually, Windows Live Mail is Version 2008 (Build 12.0.1606).
    The version below is for Windows Mail.

    After further probing, the shortcut that was pointing to "C:\Program
    Files\Windows Live\Mail\wlmail.exe" (I think???) was replaced with
    "C:\Program Files\Windows Mail\WinMail.exe". I always use the shortcut from
    the Quick Launch bar to start the mail program and somehow it got swapped.. I
    really don't know what happened. But I am sure that I have been using Windows
    Live Mail. Because once I started "C:\Program Files\Windows Mail\WinMail.exe"
    everything is fine.
    BTW: I am no noob just for the record.

    "Redlining" wrote:

    > Version 6.0.6000.16386 (vista_rtm.061101-2205)
    >
    > "Ron Sommer" wrote:
    >

    > > Alt + H, then just A.
    > > What is the build?
    > > --
    > > Ronald Sommer
    > >
    > > "Redlining" <Redlining@xxxxxx> wrote in message
    > > news:E9882310-66D2-4C88-A17B-C16B216563BB@xxxxxx

    > > > I just did a windows update that included a Live Mail update. After the
    > > > update, all my email accounts are gone. Well, not exactly gone but they
    > > > don't
    > > > show up. I had the store folder changed to another location different from
    > > > the default one in ...\AppData\Local\Microsoft\... My accounts and emails
    > > > are
    > > > still in there but when I try to change the default store folder, I get an
    > > > error "The directory you seleteced is not empty. Please select an empty
    > > > directory for your new store location."
    > > > How can I go about and make the Store Folder point to the location where I
    > > > have all my accounts?
    > >
    > >

      My System SpecsSystem Spec

  9. #9


    biznatch Guest

    Re: 11/27/07 update lost all my accounts

    > After further probing, the shortcut that was pointing to "C:\Program

    > Files\Windows Live\Mail\wlmail.exe" (I think???) was replaced with
    > "C:\Program Files\Windows Mail\WinMail.exe".
    Ok that's what happened to me too, so nothing got ereased. It switched the
    shortcuts on both the quicklaunch and programs menu from Windows Live Mail to
    Windows Mail. All fixed now.

      My System SpecsSystem Spec


11/27/07 update lost all my accounts
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