WLM with Office Live emails

I'm trying to collect my 2 office live email accounts into WLM.
One set up successfully and the other one does not!
Used add acct / http for both. The one that does not work, gives me the
option to download the 'folders' but when I try, I get this error message:

Unable to send or receive messages for the Moeslyseacraft (bowrider)
account. To send and receive messages in your Hotmail account, go to
http://hotmail.live.com on the Web, or try again later. To get help from
Windows Live Customer Support, go to http://support.live.com and click
Windows Live Mail in the list of services.

Server Error: 500
Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x801941F4

NOTE: Setup of the acct shows server as v1.0.0 on both accts. I tried
setting the server on the one that doesn't work to the 'v2.0.0' ... still
didn't work.

I've tried contacting support and get 'off track' answers.
Please help me resolve this! Thank you

What version of WLMail are you using? The latest version is 12.0.1606.
--
Cheers,
Peter
(Windows Vista Home Premium with Windows Live Mail 12.0.1606)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------
"Bowrider" <Bowrider@xxxxxx> wrote in message news:16406F1B-31B0-46A9-AEFA-E2BBF80140EB@xxxxxx

Peter,
Using the latest ... 12.0.1606, XP & Office Live Basics.
Found another post (somewhere) wth person having the same problem with 2
mail accounts. In theirs & mine, the problem is with the 'owner' email with
OLbasics, the 'added' email seems to work. No one posted a solution there.
If you could figure this out, I'd really appreciate it!

"Peter.R" wrote:

Bowrider, I just tried (for the first time) adding an OLBasics account in WLMail. I first signed in using this address as a Live ID.
Having set the account up (manually configured for HTTP), when I selected it in the Folder pane, I got the message about downloading
the folders. I ignored it (selected another folder in the Folder pane), then hit Send/Receive > the new account. It downloaded my
messages perfectly. (This is the principal OLBasics account.)

So, try deleting the account and then following the same sequence of events. It might be worth while waiting a few minutes after
signing in and before hitting Send/Receive to allow the synchronization of contacts, black/whitelists etc to complete.

Incidentally, it may save some hassle if you ensure that, in the profile for the Live ID associated with your OLBasics account, you
have filled in at least a birth date and a Country/Region so that you are not trapped by Hotmail's age restrictions.
--
Noel

"Bowrider" <Bowrider@xxxxxx> wrote in message news:4E606D82-C781-49A5-A054-E0278622CE0A@xxxxxx

Ildhund: I followed your instructions ... precisely ... but still not
working. In the 'every 30 min auto p/u of mail' it doesn't error out as
before, and yes, it's checked to p/u from the email. But if I try to p/u
mail from that acct specifically, then it's still giving error. Still have
no messages & no folders.

Any other ideas to try? (My profile was fine too)
Thanks.

"Ildhund" wrote:

Too bad it didn't work. This is as it says a server error, but there is probably something at your end that's triggering it. Have
you enabled logging (at Options > Advanced > Maintenance, Troubleshooting)? Anything in WindowsLiveMail.log in the root of your
Store folder (see where it is by clicking the Store folder button on the Maintenance page)? Do you know how to use Fiddler? You may
need to use it to provide evidence to MSFT.
And - an afterthought - do you have Outlook installed?
--
Noel

"Bowrider" <Bowrider@xxxxxx> wrote in message news:4DB02855-F1F6-41F9-A49C-89943BF4A4E0@xxxxxx

Noel,
I really appreciate your trying to help me. I did look at options/advanced/
etc, but all that pertains to both accts, right? I'm tryng to find somethng
that is unique to one & not the other to explain why one works & the other
doesn't.

What's interesting since I did your prev suggestion... if I do send/receive,
I get the error msg...but 20 min later when WLM auto does it, I don't get my
mail from the 'problem' acct, but I don't get the error msg either ... and
the box is checked to include this acct. Does that give you any clues as to
the problem?

You are right, I probably goofed something up on the initial setup of my
website & email address. When I added the 2nd email & user id (a month
later) to Office Live website, I remember getting a notice of Windows Live
Mail ... don't remember seeing that before with the first email (problem
child).

I do have Outlook, but 2000, so can't use "connector"... and was informed
using Outlook would not be able to reply to msg .. or something like that.
I'm not familiar with Fiddler.
Again, thanks for your efforts. Carla

"Ildhund" wrote:

Carla, you are in a unique position to get closer to the root of this
problem precisely because you have one account that works and one that
doesn't. If you enable logging by ticking all the boxes at the bottom of the
maintenance page, WLMail will record a lot of detail about the traffic
between your computer and the server. By comparing the data for the good
account with those for the bad one, it might be possible to pinpoint the
error. For example, you will at least be able to see whether it's the same
server for both accounts. If you really want to solve the problem, you'll
have to work at it yourself - unless there are a lot of users with the same
problem, it won't get very far up the Microsoft "to do" list.

Try this (it shouldn't take more than five or ten minutes):
On the Options > General page, Deselect the "Send and receive messages at
startup" and "Check for new messages every n minutes" boxes,
Close down WLMail.
Use Explorer to navigate to your Store folder and find WindowsLiveMail.log
(If you sort by Date modified, it'll probably be at the top of the list).
Rename it to WindowsLiveMail.1st. If it's not there, don't worry.
Start WLMail
Using the little arrow beside the Send/Receive button, select the good
account and wait until the synchronization is finished - probably only a
couple of seconds
Then do the same with the bad account. From what you say, you should now get
the "Unable to..." error message. Close the error message.
Close down WLMail
Go back to your Store folder. You should have a nice new
WindowsLiveMail.log. Rename it WindowsLiveMail.2nd. Open it with Notepad,
Ctrl-A to mark everything, Ctrl-C to copy all the text. Close it again.
Then come back here and start a reply to this post. Hit Ctrl-V to paste the
log file into your reply and we'll have a look at it.

[Next lesson: how to read and post to newsgroups in WLMail <g>]
--
Noel

"Bowrider" <Bowrider@xxxxxx> wrote in message
news:9F685AE3-F0E5-440D-BB2B-FA8EC16C4872@xxxxxx