RE: WLM crashes sending photos (reason ascertained)

12-12-2007

OK for completeness I'll post the cause of this problem.

It turns out that I had an obscure setting enabled on my ADSL modem/router
(A DrayTek 2800VG) that blocks any protocols being used on port 80 other than
http.

It took me a while of thinking about this problem to remember about
this setting.

I have to say in the meantime MS Support had been active in asking me to try
various things, but none of them worked or illuminated the problem (Dr.Watson
for instance didn't trap the error at all)

What appears to happen is that WLM encounters what is in effect a "404" but
doesn't handle this error condition at all well.

So anyway, disabling this setting allowed photos to go through OK and I've
now sent them wireshark and fiddler dumps to see if they can develop more
graceful error handling than just crashing.

I guess this could occur in a situation where more complex hardware (or
software) firewall rules are being applied, and not just where someone is
using my particular brand of router, but to the same effect.

Hope this is of interest or help to those watching this thread.

If MS employees are watching then SRX1050987708ID - Windows Live Mail refers.

Paul

	Quote:
	>"PaulOnTopOfTheHill" wrote: > This used to work fine. I'm using 12.0.1365.817 but for a couple of weeks now > every time i try to send a photo (either just as a regular attachment or > throught the "add photo" dialogue) WLM crashes with "WLM has encountered an > error and needs to close" and then sends an error report with megabytes of > files (even though the phot i am trying tosend may be only a few k). this is > eating my bandwidth AND (more importantly ) my patience. > thsis using my regular hotmail address to send from. > i can receive pics fine. > Anyone else got any similar problems or better still solutions? Are there > any mail database cleansers i can run in case it's a problem with corruption > in my system rather than a buggy type thing? > thanks in advance > Paul; > >

12-12-2007

Glad you got it sorted Paul, and thanks for the feedback.
--
Cheers,
Peter
(Windows Vista Home Premium with Windows Live Mail 12.0.1606)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------
"PaulOnTopOfTheHill" <PaulOnTopOfTheHill@xxxxxx> wrote in message news:5F44524F-F0E8-437D-95B0-CBDCB217AB1B@xxxxxx

Quote:

>
> OK for completeness I'll post the cause of this problem.
>
> It turns out that I had an obscure setting enabled on my ADSL modem/router
> (A DrayTek 2800VG) that blocks any protocols being used on port 80 other than
> http.
>
> It took me a while of thinking about this problem to remember about
> this setting.
>
> I have to say in the meantime MS Support had been active in asking me to try
> various things, but none of them worked or illuminated the problem (Dr.Watson
> for instance didn't trap the error at all)
>
> What appears to happen is that WLM encounters what is in effect a "404" but
> doesn't handle this error condition at all well.
>
> So anyway, disabling this setting allowed photos to go through OK and I've
> now sent them wireshark and fiddler dumps to see if they can develop more
> graceful error handling than just crashing.
>
> I guess this could occur in a situation where more complex hardware (or
> software) firewall rules are being applied, and not just where someone is
> using my particular brand of router, but to the same effect.
>
> Hope this is of interest or help to those watching this thread.
>
> If MS employees are watching then SRX1050987708ID - Windows Live Mail refers.
>
> Paul
>

	Quote:
	>>"PaulOnTopOfTheHill" wrote:

Quote:

	Quote:
	>> This used to work fine. I'm using 12.0.1365.817 but for a couple of weeks now >> every time i try to send a photo (either just as a regular attachment or >> throught the "add photo" dialogue) WLM crashes with "WLM has encountered an >> error and needs to close" and then sends an error report with megabytes of >> files (even though the phot i am trying tosend may be only a few k). this is >> eating my bandwidth AND (more importantly ) my patience. >> thsis using my regular hotmail address to send from. >> i can receive pics fine. >> Anyone else got any similar problems or better still solutions? Are there >> any mail database cleansers i can run in case it's a problem with corruption >> in my system rather than a buggy type thing? >> thanks in advance >> Paul

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