Trouble installing windows live mail

Trying to install windows live mail on my wifes notebook and I keep getting
message "not connected to internet" when I most certainly am. Have tried
reboots, saved installation file to desktop, reset modem and router... all
with no luck. How do you install this program???

"Neil Martin" <neilmartin@xxxxxx> wrote in message
news:0D0ADF22-EB2F-4DD6-B240-6592EC87C42A@xxxxxx
I had that symptom too. The problem appears to be that, depending on
some timing factor which I haven't yet been able to figure out, I have two
possible connections to the Internet, either directly through a PPPoE
connection or indirectly through my modem as a local connection.
The latter connection seems to be unacceptable to the WL Installer.

OE and WLM see a related symptom e.g. as seen in their Status windows
and typically when they show the connection as Local Area Connection...
it is slower and less reliable but it does work.

An even more reliable test of being in the problem state or in the good state
is to use the XP Help and Support (Win-F1) Support menu and try using
the Get help from Microsoft link. When I try it sometimes (now, for example)
I get is the message "An Internet Connection is Required" with a Connect button
to use. The Connect button gives me the option of hanging up my PPPoE connection!
So I guess this proves that I am in the good state and that particular app would
only work in the problem state? (That's not how I remembered it BTW.) ; }

I did remember it correctly. It's just not as straight forward as I was implying.
I had to hang up the PPPoE connection, (even though both OE and WLM
could see it fine), and reconnect. Then the Get help from Microsoft link
worked without any sign of a prompt about picking a connection. YMMV.


Good luck

Robert Aldwinckle
---