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Black Screen in Live Mail Final

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Old 12-24-2007   #1 (permalink)
Tom Lake
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Black Screen in Live Mail Final

I'm interface issues with Live Mail. 1. When I minimize it and restore it
the entire contents of the window frame are black and I have to close WLM
and restart it. 2. When most dialog boxes are supposed to pop up, I get a
window frame with no contents and a transparent center. I can drag the
window and what's underneath will show through. Again, I have to restart
WLM. I've tried repairing it and even uninstalling and reinstalling it.
Sometimes it works fine for a few minutes but then reverts to the screwy
behavior. When I try to switch between Mail and News, it hangs up. I have
Vista Ultimate 64 with 8GB RAM. Outlook 2007 and Windows Mail work fine so
I'm pretty sure the problem is WLM. I tried getting to Microsoft's
Knowledge Base but IE can't find the page. "The Requested Web Page is Not
Available." Can anyone help?

TIA

Tom Lake

Old 12-24-2007   #2 (permalink)
Ildhund
Guest


 

Re: Black Screen in Live Mail Final

I've no idea whether this will help, but some people with UI problems in the
early betas found that it helped:
Close down WLMail
Start > Run > regedit
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows Live Mail
In the right hand pane, look for a value called Tree.
If it exists, double click on it and set it to 1
If it doesn't exist , select Edit > New > DWORD value
Rename it Tree
Double click on it and set its data to 1
Close regedit
Restart WLMail and see if this has helped
Come back here and tell us.
Happy Christmas!
--
Noel

"Tom Lake" <tlake@xxxxxx> wrote in message
news:9400E323-F315-4176-8650-B71401298D79@xxxxxx
Quote:

> I'm interface issues with Live Mail. 1. When I minimize it and restore
> it the entire contents of the window frame are black and I have to close
> WLM and restart it. 2. When most dialog boxes are supposed to pop up, I
> get a window frame with no contents and a transparent center. I can drag
> the window and what's underneath will show through. Again, I have to
> restart WLM. I've tried repairing it and even uninstalling and
> reinstalling it. Sometimes it works fine for a few minutes but then
> reverts to the screwy behavior. When I try to switch between Mail and
> News, it hangs up. I have Vista Ultimate 64 with 8GB RAM. Outlook 2007
> and Windows Mail work fine so I'm pretty sure the problem is WLM. I tried
> getting to Microsoft's Knowledge Base but IE can't find the page. "The
> Requested Web Page is Not Available." Can anyone help?
>
> TIA
>
> Tom Lake
Old 12-24-2007   #3 (permalink)
Tom Lake
Guest


 

Re: Black Screen in Live Mail Final


"Ildhund" <jnllb@xxxxxx> wrote in message
news:%23IhikepRIHA.5360@xxxxxx
Quote:

> I've no idea whether this will help, but some people with UI problems in
> the early betas found that it helped:
> Close down WLMail
> Start > Run > regedit
> Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows Live Mail
> In the right hand pane, look for a value called Tree.
> If it exists, double click on it and set it to 1
> If it doesn't exist , select Edit > New > DWORD value
> Rename it Tree
> Double click on it and set its data to 1
> Close regedit
> Restart WLMail and see if this has helped
> Come back here and tell us.
> Happy Christmas!
Thanks for the suggestion! I tried it and, for a few minutes anyway,
it looked good. The blank dialog boxes came back, though, and then I got an
out
of memory message. Could it be a memory leak? A conflict with the video
driver?

Again, thanks for the good try and Merry Christmas to you and yours!

Tom Lake

Old 12-25-2007   #4 (permalink)
Tom Lake
Guest


 

Re: Black Screen in Live Mail Final



"Tom Lake" <tlake@xxxxxx> wrote in message
news:9400E323-F315-4176-8650-B71401298D79@xxxxxx
Quote:

> I'm interface issues with Live Mail. 1. When I minimize it and restore
> it the entire contents of the window frame are black and I have to close
> WLM and restart it. 2. When most dialog boxes are supposed to pop up, I
> get a window frame with no contents and a transparent center.
Update: I tried what I should have tried at the beginning. I ran WLM using
my wife's account for a while. It ran perfectly. That told me that there
was
a problem with my account info. I deleted WLM and all my account info and
registry info and reinstalled it. It now seems to be running OK again.
Thanks to all who offered suggestions!

Tom Lake

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