Does not show new mail at all

When I open Live mail program I have 2 accounts it checks to see if I have
email (Hotmail and Gmail)...but it wll say new mail has arrived and I see one
of two posible things...

1. The inbox for whatever email account (Hotmail of Gmail) will display
that I have new mail in the inbox...when I click the inbox for that account
it shows that it is hoghlighted, but it does not leave the previous area I
was, therefor not allowing me to see my mail.

2. I see that new mail is in, but it does not show which account it has
arrived at (example...I check for new email...you hear the new mail
notification...but no folder shows bolded to denote new email).

If someone could help me on this I would be grateful.

Dave J.