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Vista - Windows Live Mail cannot access Hotmail messages

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Old 03-22-2008   #1 (permalink)
cyberjeff


 
 

Windows Live Mail cannot access Hotmail messages

I run windows Live Mail under Vista Ultimate on a notebook with ample capacity.
I cannot access the messages from my Hotmail account when loggind onto Live
Mail. This is the one I used to sign in.
Yet my hotmail account works perfectly well when I access it with Windows
Live Hotmail.
I suspect that Live mail does not support the same variety of character for
the password as Windows Live Hotmail does. My pass word includes some non
alphanumeric characters. I am not sure but I would like to know why my
hotmail account which is registered as a live ID works with Live hotmail but
does not with Live mail.
Thanks
--
Regards
CyberJeff

My System SpecsSystem Spec
Old 03-22-2008   #2 (permalink)
Ildhund


 
 

Re: Windows Live Mail cannot access Hotmail messages

See
https://help.live.com//help.aspx?pro...tmt=&format=b1
for how to create a password. If yours works with Hotmail, then that's not
likely to be your problem. Please post the entire error message you get when
you try to access your mail in WLMail.
--
Noel

"cyberjeff" <cyberjeff@xxxxxx> wrote in message
news745653E-C01C-4FF4-B601-51041E7E52D2@xxxxxx
Quote:

> I run windows Live Mail under Vista Ultimate on a notebook with ample
> capacity.
> I cannot access the messages from my Hotmail account when loggind onto
> Live
> Mail. This is the one I used to sign in.
> Yet my hotmail account works perfectly well when I access it with Windows
> Live Hotmail.
> I suspect that Live mail does not support the same variety of character
> for
> the password as Windows Live Hotmail does. My pass word includes some non
> alphanumeric characters. I am not sure but I would like to know why my
> hotmail account which is registered as a live ID works with Live hotmail
> but
> does not with Live mail.
> Thanks
> --
> Regards
> CyberJeff

My System SpecsSystem Spec
Old 03-23-2008   #3 (permalink)
cyberjeff


 
 

Re: Windows Live Mail cannot access Hotmail messages

The sign-in name you entered doesn't exist, or your password is incorrect.
This is the message I get in Live mail.
but in Live Hotmail no problem, same ID, same password.
Why ???
Thank you for your reply.

Regards
CyberJeff


"Ildhund" wrote:
Quote:

> See
> https://help.live.com//help.aspx?pro...tmt=&format=b1
> for how to create a password. If yours works with Hotmail, then that's not
> likely to be your problem. Please post the entire error message you get when
> you try to access your mail in WLMail.
> --
> Noel
>
> "cyberjeff" <cyberjeff@xxxxxx> wrote in message
> news745653E-C01C-4FF4-B601-51041E7E52D2@xxxxxx
Quote:

> > I run windows Live Mail under Vista Ultimate on a notebook with ample
> > capacity.
> > I cannot access the messages from my Hotmail account when loggind onto
> > Live
> > Mail. This is the one I used to sign in.
> > Yet my hotmail account works perfectly well when I access it with Windows
> > Live Hotmail.
> > I suspect that Live mail does not support the same variety of character
> > for
> > the password as Windows Live Hotmail does. My pass word includes some non
> > alphanumeric characters. I am not sure but I would like to know why my
> > hotmail account which is registered as a live ID works with Live hotmail
> > but
> > does not with Live mail.
> > Thanks
> > --
> > Regards
> > CyberJeff
>
>
>
My System SpecsSystem Spec
Old 03-23-2008   #4 (permalink)
Ildhund


 
 

Re: Windows Live Mail cannot access Hotmail messages

I'm reluctant to say so, but this really sounds like user error. You say you
use your Live ID to sign in; if you're signed in, then either your Live ID
or a screen name appears next to the display picture at the top-right of the
window. Click on the little arrow next to the image and select "View Windows
Live account info". You will probably have to sign in again to get to
account.live.com. Once there, follow the instructions to change your
password. Make sure you give an alternative e-mail address in case of
difficulties later.
Close down WLMail and delete all Live cookies. Then access your Hotmail on
the web. Restart WLMail using your new password. Remove the Hotmail account,
restart WLMail again and set up the Hotmail account again, accepting the
defaults in the Add an e-mail account wizard. If you still cannot
send/receive messages on your Hotmail account, open a support ticket at
support.live.com. Please report back with your results.
--
Noel

"cyberjeff" <cyberjeff@xxxxxx> wrote in message
news:0C7952AD-FAE9-4058-B312-03A6EF7E030E@xxxxxx
Quote:

> The sign-in name you entered doesn't exist, or your password is incorrect.
> This is the message I get in Live mail.
> but in Live Hotmail no problem, same ID, same password.
> Why ???
> Thank you for your reply.
>
> Regards
> CyberJeff
>
>
> "Ildhund" wrote:
>
Quote:

>> See
>> https://help.live.com//help.aspx?pro...tmt=&format=b1
>> for how to create a password. If yours works with Hotmail, then that's
>> not
>> likely to be your problem. Please post the entire error message you get
>> when
>> you try to access your mail in WLMail.
>> --
>> Noel
>>
>> "cyberjeff" <cyberjeff@xxxxxx> wrote in message
>> news745653E-C01C-4FF4-B601-51041E7E52D2@xxxxxx
Quote:

>> > I run windows Live Mail under Vista Ultimate on a notebook with ample
>> > capacity.
>> > I cannot access the messages from my Hotmail account when loggind onto
>> > Live
>> > Mail. This is the one I used to sign in.
>> > Yet my hotmail account works perfectly well when I access it with
>> > Windows
>> > Live Hotmail.
>> > I suspect that Live mail does not support the same variety of character
>> > for
>> > the password as Windows Live Hotmail does. My pass word includes some
>> > non
>> > alphanumeric characters. I am not sure but I would like to know why my
>> > hotmail account which is registered as a live ID works with Live
>> > hotmail
>> > but
>> > does not with Live mail.
>> > Thanks
>> > --
>> > Regards
>> > CyberJeff
>>
>>
>>
My System SpecsSystem Spec
Old 03-23-2008   #5 (permalink)
Ildhund


 
 

Re: Windows Live Mail cannot access Hotmail messages

I've just re-read your messages and realize that I may have misunderstood
what you wrote. You say "I cannot access the messages from my Hotmail
account when loggind onto Live Mail. This is the one I used to sign in." I
thought this meant that you had signed in to Windows Live using a Hotmail
address as Live ID, but that no messages were downloaded when you tried to
access the Hotmail account. The error you mention in your second posting
indicates that you were not able to sign in, so I can't quite understand
what you mean when you say "when loggind onto Live Mail".

First, please note that you do not have to sign in to use WLMail. Signing in
has nothing to do with receiving or sending mail. Click the Help question
mark on the toolbar and read about signing in.

Second, if you have set up your Hotmail account properly in WLMail, but it
fails to send or receive messages, then an error message should be generated
explaining why. Until we see that message, I am not sure how to help
further.
--
Noel

"cyberjeff" <cyberjeff@xxxxxx> wrote in message
news:0C7952AD-FAE9-4058-B312-03A6EF7E030E@xxxxxx
Quote:

> The sign-in name you entered doesn't exist, or your password is incorrect.
> This is the message I get in Live mail.
> but in Live Hotmail no problem, same ID, same password.
> Why ???
> Thank you for your reply.
>
> Regards
> CyberJeff
>
>
> "Ildhund" wrote:
>
Quote:

>> See
>> https://help.live.com//help.aspx?pro...tmt=&format=b1
>> for how to create a password. If yours works with Hotmail, then that's
>> not
>> likely to be your problem. Please post the entire error message you get
>> when
>> you try to access your mail in WLMail.
>> --
>> Noel
>>
>> "cyberjeff" <cyberjeff@xxxxxx> wrote in message
>> news745653E-C01C-4FF4-B601-51041E7E52D2@xxxxxx
Quote:

>> > I run windows Live Mail under Vista Ultimate on a notebook with ample
>> > capacity.
>> > I cannot access the messages from my Hotmail account when loggind onto
>> > Live
>> > Mail. This is the one I used to sign in.
>> > Yet my hotmail account works perfectly well when I access it with
>> > Windows
>> > Live Hotmail.
>> > I suspect that Live mail does not support the same variety of character
>> > for
>> > the password as Windows Live Hotmail does. My pass word includes some
>> > non
>> > alphanumeric characters. I am not sure but I would like to know why my
>> > hotmail account which is registered as a live ID works with Live
>> > hotmail
>> > but
>> > does not with Live mail.
>> > Thanks
>> > --
>> > Regards
>> > CyberJeff
>>
>>
>>
My System SpecsSystem Spec
Old 11-24-2008   #6 (permalink)
Sam Morris


 
 

Cannot Access Hotmail Email

I finally fixed this issue... I posted the fix on my bulletin board at

http://204.96.180.26/novell/YaBB.pl?num=1227559810/0#0

I hope this helps someone.

Thanks,
Sam
My System SpecsSystem Spec
Old 11-25-2008   #7 (permalink)
...winston


 
 

Re: Cannot Access Hotmail Email

fyi...
Internet Explorer cannot display the webpage

--
...winston
ms-mvp mail


"Sam Morris" wrote in message news:20081124155756sam@xxxxxx
Quote:

> I finally fixed this issue... I posted the fix on my bulletin board at
>
> http://204.96.180.26/novell/YaBB.pl?num=1227559810/0#0
>
> I hope this helps someone.
>
> Thanks,
> Sam
My System SpecsSystem Spec
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