Error ID: 0x800CCC0F

Every time I try to send an email I get an immediate popup error message:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity.

Subject 'Re: Deductible expenses'
Server: 'mail.neffhome.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): No

Why is this happening, and what can I do to fix it.

I'm using Windows Live Mail and Vista Home Premium is the OS.

--

Bob

AFAIK, neffhome.com is not your ISP. Therefore, your real ISP
will block any attempts to use external SMTP servers on port 25.
This anti-spammer policy is explained here:
http://www.postcastserver.com/help/P..._Blocking.aspx

There are several workarounds, but for a stationary (non-laptop)
computer the best solution is to substitute your ISP's SMTP server.
Your correspondents won't notice anything different.
If you need more help with this, let us know who your ISP is.
--
Gary VanderMolen, MS-MVP (WLMail)


"bcab17" <bcab17@xxxxxx> wrote in message news:C9461B1E-962D-4C0B-921A-2565F8D2E2DE@xxxxxx

Thanks for your reply, Gary, but I'm afraid this is a little over my head.
My ISP is Verizon (DSL). I have had my verizon.net POP3 email account, my
neffco.com POP3 email account, and my msn.com HTTP email account set up in
WLM and working fine for about a month. Why the neffco.com account continues
to receive email, but refuses to send email is very frustrating. To my
knowledge, nothing has changed on my laptop.

I'm not sure what you mean by (or more specifically, how to implement) your
solution of substituting my ISP's SMPT server. Do you mean that instead of
using the mail.neffhome.com as the outgoing mail SMTP I should change it to
outgoing.verizon.net?

You also mention workarounds for laptops. Is there something else I can try?

--

Bob

"Gary VanderMolen" <gary@xxxxxx> wrote in message
news:Oi53CWTmIHA.3636@xxxxxx

On Mon, 7 Apr 2008 23:27:34 -0400, bcab17 wrote:
Connection to port 25 appears to succeed, though I don't get a banner.
However, attempting an SMTP transaction causes the connection to abort. That
server may not like connections from dynamic IP addresses, such as my ATTIS
connection, or even your Verizon connection. If that is the case, Gary
VanderMolen's suggestion to use 'outgoing.verizon.net' will be your only
option.

Although some SMTP message submission servers allow connection on alternate
ports, 'mail.neffhome.com' is not one of them. I tried using the 'telnet'
command at a command prompt, and connection to fails on both ports:

| C:\Documents and Settings\User>telnet mail.neffhome.com 465
| Connecting To mail.neffhome.com...Could not open connection to the host, on port
| 465: Connect failed
|
| C:\Documents and Settings\User>telnet mail.neffhome.com 587
| Connecting To mail.neffhome.com...Could not open connection to the host, on port
| 587: Connect failed

So you are left with Gary's suggestion to use 'outgoing.verizon.net'.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Go to Tools, Accounts, select the account, Properties, Servers.
For the outgoing mail (SMTP) server, change mail.neffhome.com to
outgoing.verizon.net.
If checked, uncheck "My server requires authentication."
Don't change anything else. Click OK. This will only work as long as
you are using Verizon as the Internet connection for that computer.

For people who travel often with laptops, I don't recommend using
your home ISP SMTP server, if they only provide port 25 SMTP.
Instead, it makes more sense to switch to the Gmail SMTP server.
It operates on port 465, which works from anywhere.
--
Gary VanderMolen, MS-MVP (WLMail)


"bcab17" <bcab17@xxxxxx> wrote in message news07C4A4B-C61D-423B-B5D7-139278D2EFAB@xxxxxx

Thanks again. Now I understand how to implement the workaround.

My only question is why would the mail.neffhome.com work fine for outgoing
mail for over a month on this new Vista laptop using WLM, and work fine for
over two years on my previous XP Pro laptop using OE, and then, all of a
sudden, stop working?

I have not changed any settings, and I have not installed anything (except
for any automatic windows updates) on this new laptop. Since I do travel
with my laptop, I would love to figure out what caused this outgoing email
problem to see if there's another fix.

Any thoughts?

--

Bob

"Gary VanderMolen" <gary@xxxxxx> wrote in message
news:u9YoLWcmIHA.484@xxxxxx

Thanks Norman.

As I replied to Gary, I still would like to know why is why the
mail.neffhome.com worked fine for outgoing mail for over a month on this new
Vista laptop using WLM, and worked fine for over two years on my previous XP
Pro laptop using OE, and then, all of a sudden, stopped working?

I have not changed any settings, and I have not installed anything (except
for any automatic windows updates) on this new laptop. Since I do travel
with my laptop, I would love to figure out what caused this outgoing email
problem to see if there's another fix.

Any thoughts?

--

Bob

"N. Miller" <anonymous@xxxxxx> wrote in message
news:1kvxl8trvpl6i.dlg@xxxxxx

The Internet is not a static place. Mail server administrators are
frequently having to adjust mail server anti-spam rules because
spammers are constantly learning new tricks. So, a mail provider
that had lax rules for a while may suddenly decide to tighten up
on their rules.

--
Gary VanderMolen, MS-MVP (WLMail)


"bcab17" <bcab17@xxxxxx> wrote in message news:0663B938-BB4F-414D-897C-87F3017FD59D@xxxxxx

To follow up on my previous response:
If you travel with that laptop, the best solution is to get a
free Gmail account: http://gmail.com
Then, configure the account for POP access:
http://mail.google.com/support/bin/a...n&answer=13273
Then, add that account to your Windows Live Mail:
http://mail.google.com/support/bin/a...y?answer=86383
That will give you a separate Gmail account (sending and receiving).
You could ignore its receiving capability and just use the Gmail send
capability while away from home.

It is also possible to integrate the Gmail SMTP server into your
existing neffhome.com account, but it gets tricky because the
Gmail SMTP server requires a custom authentication setting.
Let me know if you want to go that route.
--
Gary VanderMolen, MS-MVP (WLMail)


"bcab17" <bcab17@xxxxxx> wrote in message news:235C8679-497E-4D36-8A7D-E62D0806FF27@xxxxxx

Email providers often don't tell you if they decide to start or stop
blocking
port 25 connections that cross over from one internet provider's equipment
to another's.

"bcab17" <bcab17@xxxxxx> wrote in message
news:235C8679-497E-4D36-8A7D-E62D0806FF27@xxxxxx