hello,

i have a huge problem my exboyfriend that knew my pasword of my hotmail
changed it and now i cant sign in anymore
i tried already to reset but i cant remember the answer of my secret question
what can i do?



many thnks
a desperate girl

On Mon, 21 Apr 2008 01:35:01 -0700, stephanie wrote:

> i have a huge problem my exboyfriend that knew my pasword of my hotmail
> changed it and now i cant sign in anymore
> i tried already to reset but i cant remember the answer of my secret question
> what can i do?

Get a new Hotmail account, and don't give anybody the password for any
reason.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

"stephanie" <stephanie @discussions.microsoft.com> wrote in message
news:1A71E088-5E22-4FE4-8A2F-7BDDEC60B1B0@xxxxxx

> hello,
>
> i have a huge problem my exboyfriend that knew my pasword of my hotmail
> changed it and now i cant sign in anymore
> i tried already to reset but i cant remember the answer of my secret
> question
> what can i do?
>
> many thnks
> a desperate girl

Your ex could have already changed your secret question anyway, if he is
using the account. If this is a free Hotmail account you don't really have
any recourse through Hotmail. You could take the creep to small claims
court if you have enough supporting evidence, such as copies of old emails,
that it is your account. If he is seriously interested in harassing you by
this measure, then taking him to court might not be such a good idea. He
could use it as a platform to tell everybody about all the horrible things
you have done to him. You could call a lawyer for advice. It all depends
on the value of the account for you, and what you think your ex might do.
Is he going to impersonate you and get you into trouble in some way? Do you
think that this could become a police matter? Could it become a matter of
identity theft? Are there emails in online storage with sensitive
information such as account numbers and balances, other passwords? Maybe a
call from a police detective would straighten this guy out.

If it is a paid account then you use a credit card and they have your name
or other identifying information on file. You could call Customer Support
in that case and get everything straightened out.

The secret question is supposed to be something that you remember without
any trouble, like the city your mother was born in.

Cheers,

Earle

Hi Stephanie

"If this is a free Hotmail account you don't really have

> any recourse through Hotmail."

You absolutely DO have a recourse for this situation. Please go to
http://support.live.com, select Windows Live ID, and then Account
Hacked/Hijacked. Our agents will then be able to validate your identity and
regain your account for you. On the other note, speaking to your local law
enforcement agency is advised if you consider this a threatening or
harassing situation.

HTH,
-s
--
Scott Hammer
Sr. Support Program Manager
Windows Live Mail Technologies
Microsoft Corporation
"Earle Horton" <earleh_nospam_@xxxxxx> wrote in message
news:6EC08220-8DEF-4BDF-9FBD-467A60D9F575@xxxxxx

> "stephanie" <stephanie @discussions.microsoft.com> wrote in message
> news:1A71E088-5E22-4FE4-8A2F-7BDDEC60B1B0@xxxxxx

>> hello,
>>
>> i have a huge problem my exboyfriend that knew my pasword of my hotmail
>> changed it and now i cant sign in anymore
>> i tried already to reset but i cant remember the answer of my secret
>> question
>> what can i do?
>>
>> many thnks
>> a desperate girl

>
> Your ex could have already changed your secret question anyway, if he is
> using the account. If this is a free Hotmail account you don't really
> have any recourse through Hotmail. You could take the creep to small
> claims court if you have enough supporting evidence, such as copies of old
> emails, that it is your account. If he is seriously interested in
> harassing you by this measure, then taking him to court might not be such
> a good idea. He could use it as a platform to tell everybody about all
> the horrible things you have done to him. You could call a lawyer for
> advice. It all depends on the value of the account for you, and what you
> think your ex might do. Is he going to impersonate you and get you into
> trouble in some way? Do you think that this could become a police matter?
> Could it become a matter of identity theft? Are there emails in online
> storage with sensitive information such as account numbers and balances,
> other passwords? Maybe a call from a police detective would straighten
> this guy out.
>
> If it is a paid account then you use a credit card and they have your name
> or other identifying information on file. You could call Customer Support
> in that case and get everything straightened out.
>
> The secret question is supposed to be something that you remember without
> any trouble, like the city your mother was born in.
>
> Cheers,
>
> Earle

hello,

thx for your reply,

kind regards,

stephanie

"Earle Horton" wrote:

> "stephanie" <stephanie @discussions.microsoft.com> wrote in message
> news:1A71E088-5E22-4FE4-8A2F-7BDDEC60B1B0@xxxxxx

> > hello,
> >
> > i have a huge problem my exboyfriend that knew my pasword of my hotmail
> > changed it and now i cant sign in anymore
> > i tried already to reset but i cant remember the answer of my secret
> > question
> > what can i do?
> >
> > many thnks
> > a desperate girl

>
> Your ex could have already changed your secret question anyway, if he is
> using the account. If this is a free Hotmail account you don't really have
> any recourse through Hotmail. You could take the creep to small claims
> court if you have enough supporting evidence, such as copies of old emails,
> that it is your account. If he is seriously interested in harassing you by
> this measure, then taking him to court might not be such a good idea. He
> could use it as a platform to tell everybody about all the horrible things
> you have done to him. You could call a lawyer for advice. It all depends
> on the value of the account for you, and what you think your ex might do.
> Is he going to impersonate you and get you into trouble in some way? Do you
> think that this could become a police matter? Could it become a matter of
> identity theft? Are there emails in online storage with sensitive
> information such as account numbers and balances, other passwords? Maybe a
> call from a police detective would straighten this guy out.
>
> If it is a paid account then you use a credit card and they have your name
> or other identifying information on file. You could call Customer Support
> in that case and get everything straightened out.
>
> The secret question is supposed to be something that you remember without
> any trouble, like the city your mother was born in.
>
> Cheers,
>
> Earle
>