WLM has stopped working

04-23-2008

I have been getting this message appx. 30% of the times I use WLM. I
usually get the message after I have closed WLM but occasionally I will get
this message sometime soon after opening it.
I have uninstalled WLM and reinstalled it many times and it does not
seem to correct the problem. The problem also exists after a clean reformat
and reinstallation of the OS, prior to adding any third party software.
This is a clean system with no adware/malware present. AV is NOD32 with
no email scanning. AS is AVG 7.5 paid version with real time scanning
activated. Firewall is native Windows Firewall.
The problem does not bother me in any way. I have no problem with the
mail accounts or discussion groups. It's simply a nuisance. Is this a known
bug, and if so, is anything being done about it? Just curious.

C.B.

--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

04-23-2008

Hi C.B.,

Is there an error message when this happens or is it just "Windows Live Mail
has stopped working?? Can you please post the text?

-s

--
Scott Hammer
Sr. Support Program Manager
Windows Live Mail Technologies
Microsoft Corporation
"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:9D0E6411-A388-4195-8871-3EF2E523599E@xxxxxx

	Quote:
	> I have been getting this message appx. 30% of the times I use WLM. I > usually get the message after I have closed WLM but occasionally I will > get this message sometime soon after opening it. > I have uninstalled WLM and reinstalled it many times and it does not > seem to correct the problem. The problem also exists after a clean > reformat and reinstallation of the OS, prior to adding any third party > software. > This is a clean system with no adware/malware present. AV is NOD32 > with no email scanning. AS is AVG 7.5 paid version with real time scanning > activated. Firewall is native Windows Firewall. > The problem does not bother me in any way. I have no problem with the > mail accounts or discussion groups. It's simply a nuisance. Is this a > known bug, and if so, is anything being done about it? Just curious. > > C.B. > > > -- > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us.

04-23-2008

"Windows Live Mail Technologies Support"
<WindowsLiveMailTechnologiesSupport@xxxxxx> wrote in
message news:1970A054-2CBE-4F96-8101-DEABE002DF2D@xxxxxx

Quote:

> Hi C.B.,
>
> Is there an error message when this happens or is it just "Windows Live
> Mail has stopped working?? Can you please post the text?
>
> -s
>
> --
> Scott Hammer
> Sr. Support Program Manager
> Windows Live Mail Technologies
> Microsoft Corporation
> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
> news:9D0E6411-A388-4195-8871-3EF2E523599E@xxxxxx

	Quote:
	>> I have been getting this message appx. 30% of the times I use WLM. I >> usually get the message after I have closed WLM but occasionally I will >> get this message sometime soon after opening it. >> I have uninstalled WLM and reinstalled it many times and it does not >> seem to correct the problem. The problem also exists after a clean >> reformat and reinstallation of the OS, prior to adding any third party >> software. >> This is a clean system with no adware/malware present. AV is NOD32 >> with no email scanning. AS is AVG 7.5 paid version with real time >> scanning activated. Firewall is native Windows Firewall. >> The problem does not bother me in any way. I have no problem with the >> mail accounts or discussion groups. It's simply a nuisance. Is this a >> known bug, and if so, is anything being done about it? Just curious. >> >> C.B. >> >> >> -- >> It is the responsibility and duty of everyone to help the underprivileged >> and unfortunate among us.

>

Thank you for the prompt reply. No, there was no error message. I have
attached a screenshot of the message. However, I went to Problem Reports and
Solutions and made screenshots of the last two crashes. I don't know why the
problems were not reported as I have it set to report all problems. I have
included them also.
I could find nothing in Event Viewer, but then again, maybe I was
looking in the wrong place for the problem. I don't really know.
Again, thank you for the reply. I appreciate it.

http://imagegrotto.com/view-Capture__019175.JPG

http://imagegrotto.com/collection-5009

http://imagegrotto.com/view-Capture__039179.JPG

C.B.

--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

04-23-2008

"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:58E43A93-B5FE-44CE-BFB3-FDE55CD231CD@xxxxxx

Quote:

>
>
> "Windows Live Mail Technologies Support"
> <WindowsLiveMailTechnologiesSupport@xxxxxx> wrote in
> message news:1970A054-2CBE-4F96-8101-DEABE002DF2D@xxxxxx

Quote:

>> Hi C.B.,
>>
>> Is there an error message when this happens or is it just "Windows Live
>> Mail has stopped working?? Can you please post the text?
>>
>> -s
>>
>> --
>> Scott Hammer
>> Sr. Support Program Manager
>> Windows Live Mail Technologies
>> Microsoft Corporation
>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>> news:9D0E6411-A388-4195-8871-3EF2E523599E@xxxxxx

	Quote:
	>>> I have been getting this message appx. 30% of the times I use WLM. I >>> usually get the message after I have closed WLM but occasionally I will >>> get this message sometime soon after opening it. >>> I have uninstalled WLM and reinstalled it many times and it does not >>> seem to correct the problem. The problem also exists after a clean >>> reformat and reinstallation of the OS, prior to adding any third party >>> software. >>> This is a clean system with no adware/malware present. AV is NOD32 >>> with no email scanning. AS is AVG 7.5 paid version with real time >>> scanning activated. Firewall is native Windows Firewall. >>> The problem does not bother me in any way. I have no problem with >>> the mail accounts or discussion groups. It's simply a nuisance. Is this >>> a known bug, and if so, is anything being done about it? Just curious. >>> >>> C.B. >>> >>> >>> -- >>> It is the responsibility and duty of everyone to help the >>> underprivileged and unfortunate among us.

>>

>
> Thank you for the prompt reply. No, there was no error message. I have
> attached a screenshot of the message. However, I went to Problem Reports
> and Solutions and made screenshots of the last two crashes. I don't know
> why the problems were not reported as I have it set to report all
> problems. I have included them also.
> I could find nothing in Event Viewer, but then again, maybe I was
> looking in the wrong place for the problem. I don't really know.
> Again, thank you for the reply. I appreciate it.
>
> http://imagegrotto.com/view-Capture__019175.JPG
>
> http://imagegrotto.com/collection-5009
>
> http://imagegrotto.com/view-Capture__039179.JPG
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.
>
>
>

Mr. Hammer

Please excuse the extra post. I decided to view all problems and I have
included an additional screenshot. This should show you the frequency of the
problem.
Thank you again.

C.B.

--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

04-23-2008

"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:EBCA4626-2A3D-4582-A22E-FA38BEB2261E@xxxxxx

Quote:

>
>
> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
> news:58E43A93-B5FE-44CE-BFB3-FDE55CD231CD@xxxxxx

Quote:

>>
>>
>> "Windows Live Mail Technologies Support"
>> <WindowsLiveMailTechnologiesSupport@xxxxxx> wrote in
>> message news:1970A054-2CBE-4F96-8101-DEABE002DF2D@xxxxxx

	Quote:
	>>> Hi C.B., >>> >>> Is there an error message when this happens or is it just "Windows Live >>> Mail has stopped working?? Can you please post the text? >>> >>> -s >>> >>> -- >>> Scott Hammer >>> Sr. Support Program Manager >>> Windows Live Mail Technologies >>> Microsoft Corporation >>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >>> news:9D0E6411-A388-4195-8871-3EF2E523599E@xxxxxx >>>> I have been getting this message appx. 30% of the times I use WLM. >>>> I usually get the message after I have closed WLM but occasionally I >>>> will get this message sometime soon after opening it. >>>> I have uninstalled WLM and reinstalled it many times and it does >>>> not seem to correct the problem. The problem also exists after a clean >>>> reformat and reinstallation of the OS, prior to adding any third party >>>> software. >>>> This is a clean system with no adware/malware present. AV is NOD32 >>>> with no email scanning. AS is AVG 7.5 paid version with real time >>>> scanning activated. Firewall is native Windows Firewall. >>>> The problem does not bother me in any way. I have no problem with >>>> the mail accounts or discussion groups. It's simply a nuisance. Is this >>>> a known bug, and if so, is anything being done about it? Just curious. >>>> >>>> C.B. >>>> >>>> >>>> -- >>>> It is the responsibility and duty of everyone to help the >>>> underprivileged and unfortunate among us. >>>

>>
>> Thank you for the prompt reply. No, there was no error message. I
>> have attached a screenshot of the message. However, I went to Problem
>> Reports and Solutions and made screenshots of the last two crashes. I
>> don't know why the problems were not reported as I have it set to report
>> all problems. I have included them also.
>> I could find nothing in Event Viewer, but then again, maybe I was
>> looking in the wrong place for the problem. I don't really know.
>> Again, thank you for the reply. I appreciate it.
>>
>> http://imagegrotto.com/view-Capture__019175.JPG
>>
>> http://imagegrotto.com/collection-5009
>>
>> http://imagegrotto.com/view-Capture__039179.JPG
>>
>> C.B.
>>
>>
>> --
>> It is the responsibility and duty of everyone to help the underprivileged
>> and unfortunate among us.
>>
>>
>>

>
> Mr. Hammer
>
> Please excuse the extra post. I decided to view all problems and I
> have included an additional screenshot. This should show you the frequency
> of the problem.
> Thank you again.
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.

Mr. Hammer,

Sorry. Here is the screenshot.

http://imagegrotto.com/view-Capture__049185.JPG

C.B.

04-23-2008	#1 (permalink)
C.B. Guest	WLM has stopped working I have been getting this message appx. 30% of the times I use WLM. I usually get the message after I have closed WLM but occasionally I will get this message sometime soon after opening it. I have uninstalled WLM and reinstalled it many times and it does not seem to correct the problem. The problem also exists after a clean reformat and reinstallation of the OS, prior to adding any third party software. This is a clean system with no adware/malware present. AV is NOD32 with no email scanning. AS is AVG 7.5 paid version with real time scanning activated. Firewall is native Windows Firewall. The problem does not bother me in any way. I have no problem with the mail accounts or discussion groups. It's simply a nuisance. Is this a known bug, and if so, is anything being done about it? Just curious. C.B. -- It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us.

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