Re: re-named folders by WLM

04-29-2008

It's been 8 months since this original post, and having just install WLM, I
too am experiencing this same problem with renamed folders; however, my
problem was with folder names that exceeded 14 characters, not 10. I sent an
email to the support team regarding this very issue, and was given no
solution to this problem.

The following was the last response I received:

Hello Lois,

Thank you for writing back to Windows Live Mail Technical Support. My name
is Glenn. I gather that imported folders from Outlook Express does not appear
with the same folder name in your path where Windows Live Mail store your
messages. I apologize for the inconvenience this may have caused you. Be
assured that I will do my best to have this addressed as soon as possible.

Lois, we appreciate the screenshots you have provided. I have carefully
reviewed the issue you are encountering and have determined that we need to
engage additional resources to find out the cause of this issue. Please be
assured that I will take the responsibility in making sure that your concern
will be given priority, and that you need not to resubmit this service
request.

Your patience and understanding is highly appreciated. We ask for your
continued support as we strive to provide you with the best e-mail experience
and the highest quality service available. We appreciate your involvement
with Windows Live.

Sincerely,
Glenn
Windows Live Mail Technical Support

I am surprised how little attention this problem has received; and have
since uninstalled WLM and will continue to use OE until it is no longer
feasible to do so. Hopefully, by then, this issue will have been resolved
and WLM will function as flawlessly as OE has for the past 15+ yrs. or so.

Lois

"Roland Bierlein" wrote:

Quote:

> Buenas tardes: *Elisa* escribiÃ³:
>

	Quote:
	> > I backup WLM using SyncToy to an external hard drive. I've never tried file > > export, although I used file import to import OE from my old laptop to new > > one with Vista and WLM. Should I try file export for backup?

>
> Yes, please try that, see my explanation below.
>

	Quote:
	> > An example of a re-named folder, that I just did twice is this: > > > > "Amelia Tampubolon" becomes "Amelia Tamp 913" and "Amelia Tamp 7f4" under > > the automatic backup in WLM under AppData.

>
> OK, now I understand what you are seeing. You are looking at your message
> store files directly. Synchronising those with some other PC might not
> work properly, as you have noticed. The account's names are the folder
> names you get on the target PC. Obviously WLMail does not use the full,
> "friendly" name of an account for the folder, but uses some internal
> name.
>
> If you look in one of your account folders in your message store (under
> AppData), you should find a file of type .OEACCOUNT. You can open that
> in Notepad (just viewing, not editing!) and you might realise that it is
> an XML file containing information about that account. In the first line
> of the data is the Account_Name type, and this is the friendly name of
> the folder in WLMail, too.
>
> My guess is, unless you have perfect sync, this account information can
> not be correctly used by WLMail on the target machine, and thus only the
> messages itself are automatically detected and recovered, but all
> information about the account is lost, including the friendly name.
>
> File/Export works differently. If you use that, each account folder does
> no longer contain an .OEACCOUNT file, but instead there is created a
> file named "wlmail.fol". This also can be read using Notepad, and, as you
> will easily notice, it contains the friendly name of that folder in WLMail.
> That information can be correctly interpreted when you use File/Import,
> so that the folder names will be complete again.
>
> There is a drawback, however: When you use File/Import, the imported data
> will always be created under Storage Folders/Imported Folder, just as
> happened when you imported from OE the first time. Might be tolerable
> for a temporary use, but not for regular Export/Import actions as backup
> replacement, I think.
>

	Quote:
	> > I have discovered by trial and > > error that if I use a dash in a folder name, for example "Name - Program > > Manager", that is automatically asking for a number/letter jumble in the > > backup. If I limit the folder name to "Amelia" and then later add last name > > and job title, it is correct in WLM, but remains just "Amelia" in the backup > > under AppData\Local\Microsoft\etc.

>
> Yes, this makes sense. Obviously WLMail uses two names for an account,
> one internal in the database and the message store, one in WLMail user
> interface. The database name seems to be limited to a length of ten
> characters and to certain characters (no dash, obviously, for one), so
> if the friendly name of an account does not match those limitations, the
> internal name is modified to fit.
>

	Quote:
	> > It is frustrating because when I travel for long periods and don't bring my > > laptop and can't predict which e-mails I need, I bring my portable hard drive > > and import folders into my sister's computer, for example, and I spend a lot > > of time trying to remember where folders are stored according to WLM. I > > never had this problem with OE, which was straightforward and stored all > > folders alphabetically, regardless of if there were folders within folders.

>
> True, but you the message store has changed completely from OE, and thus
> also the backup process is different. (In OE, as long as you included
> folders.dbx in your backup, you also had all friendly names of folders,
> though they might actually have had different names in the message store).
>
> Saludos
> Roland
> --
> Probleme mit OE oder Windows Mail? <http://oe-faq.de> & <http://winmail-faq.de>
>
> "Man muÃŸ sein Leben aus dem Holz schnitzen, das man zur VerfÃ¼gung hat."
> (T. Storm)
>

04-30-2008

Lois,
It might help to send a new request to Support
WLM Support
https://support.live.com/default.asp...=wlmaildesktop

Fyi.. close on the history<g>, OE was released in 1997(~11 yrs ago)

--
...winston
ms-mvp mail

"lois" <lois@xxxxxx> wrote in message news:341EB22A-F092-47F1-8CD8-AEF16AC4A5DA@xxxxxx

	Quote:
	> It's been 8 months since this original post, and having just install WLM, I > too am experiencing this same problem with renamed folders; however, my > problem was with folder names that exceeded 14 characters, not 10. I sent an > email to the support team regarding this very issue, and was given no > solution to this problem. > > I am surprised how little attention this problem has received; and have > since uninstalled WLM and will continue to use OE until it is no longer > feasible to do so. Hopefully, by then, this issue will have been resolved > and WLM will function as flawlessly as OE has for the past 15+ yrs. or so. > > Lois

04-30-2008

I'm sorry if my date was off as to when OE came out. I forgot Win95 had a
different email client (Exchange Mail ?? or something like that).

My request for help from WLM is only a week old so I don't think sending
another request would really do any good at this point. The response I
posted here is dated 4-27-08. I just hope that I will receive another
response when a solution/fix has been found.

Lois

"...winston" wrote:

Quote:

> Lois,
> It might help to send a new request to Support
> WLM Support
> https://support.live.com/default.asp...=wlmaildesktop
>
> Fyi.. close on the history<g>, OE was released in 1997(~11 yrs ago)
>
> --
> ...winston
> ms-mvp mail
>
>
> "lois" <lois@xxxxxx> wrote in message news:341EB22A-F092-47F1-8CD8-AEF16AC4A5DA@xxxxxx

	Quote:
	> > It's been 8 months since this original post, and having just install WLM, I > > too am experiencing this same problem with renamed folders; however, my > > problem was with folder names that exceeded 14 characters, not 10. I sent an > > email to the support team regarding this very issue, and was given no > > solution to this problem. > > > > I am surprised how little attention this problem has received; and have > > since uninstalled WLM and will continue to use OE until it is no longer > > feasible to do so. Hopefully, by then, this issue will have been resolved > > and WLM will function as flawlessly as OE has for the past 15+ yrs. or so. > > > > Lois

>
>
>

04-30-2008

Yes, I hope they fix this as it took me ages to go through all my folders
and rename them after WLM changed the names.

"lois" <lois@xxxxxx> wrote in message
news:341EB22A-F092-47F1-8CD8-AEF16AC4A5DA@xxxxxx

Quote:

> It's been 8 months since this original post, and having just install WLM,
> I
> too am experiencing this same problem with renamed folders; however, my
> problem was with folder names that exceeded 14 characters, not 10. I sent
> an
> email to the support team regarding this very issue, and was given no
> solution to this problem.
>
> The following was the last response I received:
>
> Hello Lois,
>
> Thank you for writing back to Windows Live Mail Technical Support. My name
> is Glenn. I gather that imported folders from Outlook Express does not
> appear
> with the same folder name in your path where Windows Live Mail store your
> messages. I apologize for the inconvenience this may have caused you. Be
> assured that I will do my best to have this addressed as soon as possible.
>
> Lois, we appreciate the screenshots you have provided. I have carefully
> reviewed the issue you are encountering and have determined that we need
> to
> engage additional resources to find out the cause of this issue. Please be
> assured that I will take the responsibility in making sure that your
> concern
> will be given priority, and that you need not to resubmit this service
> request.
>
> Your patience and understanding is highly appreciated. We ask for your
> continued support as we strive to provide you with the best e-mail
> experience
> and the highest quality service available. We appreciate your involvement
> with Windows Live.
>
> Sincerely,
> Glenn
> Windows Live Mail Technical Support
>
> I am surprised how little attention this problem has received; and have
> since uninstalled WLM and will continue to use OE until it is no longer
> feasible to do so. Hopefully, by then, this issue will have been resolved
> and WLM will function as flawlessly as OE has for the past 15+ yrs. or so.
>
> Lois
>
> "Roland Bierlein" wrote:
>

Quote:

>> Buenas tardes: *Elisa* escribiÃ³:
>>

	Quote:
	>> > I backup WLM using SyncToy to an external hard drive. I've never tried >> > file >> > export, although I used file import to import OE from my old laptop to >> > new >> > one with Vista and WLM. Should I try file export for backup?

>>
>> Yes, please try that, see my explanation below.
>>

	Quote:
	>> > An example of a re-named folder, that I just did twice is this: >> > >> > "Amelia Tampubolon" becomes "Amelia Tamp 913" and "Amelia Tamp 7f4" >> > under >> > the automatic backup in WLM under AppData.

>>
>> OK, now I understand what you are seeing. You are looking at your message
>> store files directly. Synchronising those with some other PC might not
>> work properly, as you have noticed. The account's names are the folder
>> names you get on the target PC. Obviously WLMail does not use the full,
>> "friendly" name of an account for the folder, but uses some internal
>> name.
>>
>> If you look in one of your account folders in your message store (under
>> AppData), you should find a file of type .OEACCOUNT. You can open that
>> in Notepad (just viewing, not editing!) and you might realise that it is
>> an XML file containing information about that account. In the first line
>> of the data is the Account_Name type, and this is the friendly name of
>> the folder in WLMail, too.
>>
>> My guess is, unless you have perfect sync, this account information can
>> not be correctly used by WLMail on the target machine, and thus only the
>> messages itself are automatically detected and recovered, but all
>> information about the account is lost, including the friendly name.
>>
>> File/Export works differently. If you use that, each account folder does
>> no longer contain an .OEACCOUNT file, but instead there is created a
>> file named "wlmail.fol". This also can be read using Notepad, and, as you
>> will easily notice, it contains the friendly name of that folder in
>> WLMail.
>> That information can be correctly interpreted when you use File/Import,
>> so that the folder names will be complete again.
>>
>> There is a drawback, however: When you use File/Import, the imported data
>> will always be created under Storage Folders/Imported Folder, just as
>> happened when you imported from OE the first time. Might be tolerable
>> for a temporary use, but not for regular Export/Import actions as backup
>> replacement, I think.
>>

	Quote:
	>> > I have discovered by trial and >> > error that if I use a dash in a folder name, for example "Name - >> > Program >> > Manager", that is automatically asking for a number/letter jumble in >> > the >> > backup. If I limit the folder name to "Amelia" and then later add last >> > name >> > and job title, it is correct in WLM, but remains just "Amelia" in the >> > backup >> > under AppData\Local\Microsoft\etc.

>>
>> Yes, this makes sense. Obviously WLMail uses two names for an account,
>> one internal in the database and the message store, one in WLMail user
>> interface. The database name seems to be limited to a length of ten
>> characters and to certain characters (no dash, obviously, for one), so
>> if the friendly name of an account does not match those limitations, the
>> internal name is modified to fit.
>>

	Quote:
	>> > It is frustrating because when I travel for long periods and don't >> > bring my >> > laptop and can't predict which e-mails I need, I bring my portable hard >> > drive >> > and import folders into my sister's computer, for example, and I spend >> > a lot >> > of time trying to remember where folders are stored according to WLM. >> > I >> > never had this problem with OE, which was straightforward and stored >> > all >> > folders alphabetically, regardless of if there were folders within >> > folders.

>>
>> True, but you the message store has changed completely from OE, and thus
>> also the backup process is different. (In OE, as long as you included
>> folders.dbx in your backup, you also had all friendly names of folders,
>> though they might actually have had different names in the message
>> store).
>>
>> Saludos
>> Roland
>> --
>> Probleme mit OE oder Windows Mail? <http://oe-faq.de> &
>> <http://winmail-faq.de>
>>
>> "Man muÃŸ sein Leben aus dem Holz schnitzen, das man zur VerfÃ¼gung hat."
>> (T. Storm)
>>

05-01-2008

Lois..
- good memory!

Windows 95(released about 12.67 years ago(Aug 24, 1995) included the following .
Internet Mail and News
Windows Exchange

Windows Exchange was later updated and renamed Windows Messaging to avoid confusion with Exchange Server

--
...winston
ms-mvp mail

"lois" <lois@xxxxxx> wrote in message news:2AB430DA-0D16-4B75-A037-6286FB21886A@xxxxxx

Quote:

> I'm sorry if my date was off as to when OE came out. I forgot Win95 had a
> different email client (Exchange Mail ?? or something like that).
>
> My request for help from WLM is only a week old so I don't think sending
> another request would really do any good at this point. The response I
> posted here is dated 4-27-08. I just hope that I will receive another
> response when a solution/fix has been found.
>
> Lois
>
> "...winston" wrote:
>

Quote:

>> Lois,
>> It might help to send a new request to Support
>> WLM Support
>> https://support.live.com/default.asp...=wlmaildesktop
>>
>> Fyi.. close on the history<g>, OE was released in 1997(~11 yrs ago)
>>
>> --
>> ...winston
>> ms-mvp mail
>>
>>
>> "lois" <lois@xxxxxx> wrote in message news:341EB22A-F092-47F1-8CD8-AEF16AC4A5DA@xxxxxx

	Quote:
	>> > It's been 8 months since this original post, and having just install WLM, I >> > too am experiencing this same problem with renamed folders; however, my >> > problem was with folder names that exceeded 14 characters, not 10. I sent an >> > email to the support team regarding this very issue, and was given no >> > solution to this problem. >> > >> > I am surprised how little attention this problem has received; and have >> > since uninstalled WLM and will continue to use OE until it is no longer >> > feasible to do so. Hopefully, by then, this issue will have been resolved >> > and WLM will function as flawlessly as OE has for the past 15+ yrs. or so. >> > >> > Lois

>>
>>
>>

05-06-2008

I don't have much faith in this issue being resolved. I have had 3 different
Microsoft employees send me the same exact response to my email to WLM Tech
Support. The first person (Jo-ann) requested I send them a screenshot
showing the re-named folders so I sent a screenshot of how they appear in WLM
and how they appear in the Windows directory. After that a second Microsoft
employee (Glenn) told me that he was taking over my case and my concern would
be given priority. I need not repost another service request. Yesterday,
5-6-2008 I received another email from yet another Microsoft employee (Peter)
basically telling me the same thing, except requesting that I send another
screenshot of the WLM Storage Folder open (been there, done that).
Unfortunately, I have since uninstalled my WLM so I'm not able to send
another screenshot.

I have been unsuccessful in renaming these "re-named" folders to their
appropriate names and still be able to open the emails should I attempt to
rename in the Windows directory. All emails in the correctly named folders
no longer function, and then upon reopening WLM, I find new "renamed" folders
with all my emails showing up as "unread". These emails do function. I end
up with 2 different folders with all the same emails. I not only want my
folders to appear correctly named in WLM, I want them to appear correctly in
the Windows directory as well.

Lois

"RAE1" wrote:

Quote:

> Yes, I hope they fix this as it took me ages to go through all my folders
> and rename them after WLM changed the names.
>
>
> "lois" <lois@xxxxxx> wrote in message
> news:341EB22A-F092-47F1-8CD8-AEF16AC4A5DA@xxxxxx

Quote:

> > It's been 8 months since this original post, and having just install WLM,
> > I
> > too am experiencing this same problem with renamed folders; however, my
> > problem was with folder names that exceeded 14 characters, not 10. I sent
> > an
> > email to the support team regarding this very issue, and was given no
> > solution to this problem.
> >
> > The following was the last response I received:
> >
> > Hello Lois,
> >
> > Thank you for writing back to Windows Live Mail Technical Support. My name
> > is Glenn. I gather that imported folders from Outlook Express does not
> > appear
> > with the same folder name in your path where Windows Live Mail store your
> > messages. I apologize for the inconvenience this may have caused you. Be
> > assured that I will do my best to have this addressed as soon as possible.
> >
> > Lois, we appreciate the screenshots you have provided. I have carefully
> > reviewed the issue you are encountering and have determined that we need
> > to
> > engage additional resources to find out the cause of this issue. Please be
> > assured that I will take the responsibility in making sure that your
> > concern
> > will be given priority, and that you need not to resubmit this service
> > request.
> >
> > Your patience and understanding is highly appreciated. We ask for your
> > continued support as we strive to provide you with the best e-mail
> > experience
> > and the highest quality service available. We appreciate your involvement
> > with Windows Live.
> >
> > Sincerely,
> > Glenn
> > Windows Live Mail Technical Support
> >
> > I am surprised how little attention this problem has received; and have
> > since uninstalled WLM and will continue to use OE until it is no longer
> > feasible to do so. Hopefully, by then, this issue will have been resolved
> > and WLM will function as flawlessly as OE has for the past 15+ yrs. or so.
> >
> > Lois
> >
> > "Roland Bierlein" wrote:
> >

	Quote:
	> >> Buenas tardes: Elisa escribiÃ³: > >> > >> > I backup WLM using SyncToy to an external hard drive. I've never tried > >> > file > >> > export, although I used file import to import OE from my old laptop to > >> > new > >> > one with Vista and WLM. Should I try file export for backup? > >> > >> Yes, please try that, see my explanation below. > >> > >> > An example of a re-named folder, that I just did twice is this: > >> > > >> > "Amelia Tampubolon" becomes "Amelia Tamp 913" and "Amelia Tamp 7f4" > >> > under > >> > the automatic backup in WLM under AppData. > >> > >> OK, now I understand what you are seeing. You are looking at your message > >> store files directly. Synchronising those with some other PC might not > >> work properly, as you have noticed. The account's names are the folder > >> names you get on the target PC. Obviously WLMail does not use the full, > >> "friendly" name of an account for the folder, but uses some internal > >> name. > >> > >> If you look in one of your account folders in your message store (under > >> AppData), you should find a file of type .OEACCOUNT. You can open that > >> in Notepad (just viewing, not editing!) and you might realise that it is > >> an XML file containing information about that account. In the first line > >> of the data is the Account_Name type, and this is the friendly name of > >> the folder in WLMail, too. > >> > >> My guess is, unless you have perfect sync, this account information can > >> not be correctly used by WLMail on the target machine, and thus only the > >> messages itself are automatically detected and recovered, but all > >> information about the account is lost, including the friendly name. > >> > >> File/Export works differently. If you use that, each account folder does > >> no longer contain an .OEACCOUNT file, but instead there is created a > >> file named "wlmail.fol". This also can be read using Notepad, and, as you > >> will easily notice, it contains the friendly name of that folder in > >> WLMail. > >> That information can be correctly interpreted when you use File/Import, > >> so that the folder names will be complete again. > >> > >> There is a drawback, however: When you use File/Import, the imported data > >> will always be created under Storage Folders/Imported Folder, just as > >> happened when you imported from OE the first time. Might be tolerable > >> for a temporary use, but not for regular Export/Import actions as backup > >> replacement, I think. > >> > >> > I have discovered by trial and > >> > error that if I use a dash in a folder name, for example "Name - > >> > Program > >> > Manager", that is automatically asking for a number/letter jumble in > >> > the > >> > backup. If I limit the folder name to "Amelia" and then later add last > >> > name > >> > and job title, it is correct in WLM, but remains just "Amelia" in the > >> > backup > >> > under AppData\Local\Microsoft\etc. > >> > >> Yes, this makes sense. Obviously WLMail uses two names for an account, > >> one internal in the database and the message store, one in WLMail user > >> interface. The database name seems to be limited to a length of ten > >> characters and to certain characters (no dash, obviously, for one), so > >> if the friendly name of an account does not match those limitations, the > >> internal name is modified to fit. > >> > >> > It is frustrating because when I travel for long periods and don't > >> > bring my > >> > laptop and can't predict which e-mails I need, I bring my portable hard > >> > drive > >> > and import folders into my sister's computer, for example, and I spend > >> > a lot > >> > of time trying to remember where folders are stored according to WLM. > >> > I > >> > never had this problem with OE, which was straightforward and stored > >> > all > >> > folders alphabetically, regardless of if there were folders within > >> > folders. > >> > >> True, but you the message store has changed completely from OE, and thus > >> also the backup process is different. (In OE, as long as you included > >> folders.dbx in your backup, you also had all friendly names of folders, > >> though they might actually have had different names in the message > >> store). > >> > >> Saludos > >> Roland > >> -- > >> Probleme mit OE oder Windows Mail? <http://oe-faq.de> & > >> <http://winmail-faq.de> > >> > >> "Man muÃŸ sein Leben aus dem Holz schnitzen, das man zur VerfÃ¼gung hat." > >> (T. Storm) > >>

>

05-06-2008

"lois" <lois@xxxxxx> wrote in message
news:9ABED47D-792D-4EE2-BF3E-21A6834B8B8F@xxxxxx

	Quote:
	> I not only want my folders to appear correctly named in WLM, > I want them to appear correctly in the Windows directory as well.

Why are you assuming that that would be possible?
None of the other implementation details of the Message Store
are usable. For example, you can't take click on a news: link
while offline and expect the cached .nws file which represents
that link's Message-ID to be opened. From the perspective
of that use case there is no difference between OE and WLMail.
Yet that use-case strikes me as being a perfectly reasonable
feature to have in either product and perhaps more doable
by the WLMail implementation. It just doesn't exist which is
why we have to regard it as an enhancement request.

---

05-07-2008

With the technology we have today, anything is possible. It works in OE, so
you bet, I'm not only going to assume, I'm going to expect it to work in WLM
as well.

"Robert Aldwinckle" wrote:

Quote:

> "lois" <lois@xxxxxx> wrote in message
> news:9ABED47D-792D-4EE2-BF3E-21A6834B8B8F@xxxxxx
>

	Quote:
	> > I not only want my folders to appear correctly named in WLM, > > I want them to appear correctly in the Windows directory as well.

>
>
> Why are you assuming that that would be possible?
> None of the other implementation details of the Message Store
> are usable. For example, you can't take click on a news: link
> while offline and expect the cached .nws file which represents
> that link's Message-ID to be opened. From the perspective
> of that use case there is no difference between OE and WLMail.
> Yet that use-case strikes me as being a perfectly reasonable
> feature to have in either product and perhaps more doable
> by the WLMail implementation. It just doesn't exist which is
> why we have to regard it as an enhancement request.
>
>
> ---
>
>
>

05-08-2008

"lois" <lois@xxxxxx> wrote in message
news:6BA1D57B-377B-471B-B748-0539AEBA27D4@xxxxxx

05-08-2008	#9 (permalink)
Robert Aldwinckle Guest	Re: re-named folders by WLM "lois" <lois@xxxxxx> wrote in message news:6BA1D57B-377B-471B-B748-0539AEBA27D4@xxxxxx