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| Guest | freezing I just started using WLM a few days ago and thought it was pretty close to perfect for my needs but I ran into a problem I've not seen reported thus far. Every now and then, when I click on a file attachment, the program just freezes and I cannot do anything in any open windows. When I open task manager and select Windows Live Mail to be closed, the prompt is that the program is waiting for input from me. I've looked at everything I can think of to see if there's some prompt somewhere but find nothing. In my experimenting, I've uninstalled and reinstalled, making sure I have the most recent version. Remembering a problem with another program which was solved by simply running it as the administrator, I tried that and, initially, thought it solved the problem as the freezing seemed to stop but this morning, it was back. There's no virus intervention as the files I've tried to open aren't infected either truly or by mistake and there doesn't seem to be any common denominator in terms of any specific attachment types causing it. Sometimes it may be a picture, another it might be a Power Point file, and another it might be a Windows Media file. So, I've read everything back for several days to see if this is a known bug or if someone has reported similar problems but see nothing. Has anyone had or heard of this problem and/or how to fix it or, perhaps, is it a known bug which--hopefully--will be corrected in the next release? Thanks, Tim |
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| Guest | Re: freezing When that happens, try holding down the ALT key and tapping the TAB key. That should cycle through any open tasks or dialogs. Is the problem with a POP3, IMAP or HTTP account? How large are the attachments? If after restating you select the same message, do you have the same problem? -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "Tim Mathews" <NOSPAMtsmohio@xxxxxx> wrote in message news:3C20716C-68D5-4A96-9882-89C3A3F4F0BD@xxxxxx
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| Guest | Re: freezing Michael Santovec wrote:
imap and haven't yet got a message with an attachment, I can't say if it will happen in that. There are no dialogue windows open anywhere. Attachment size doesn't seem to have any effect as there have been relatively smallish, perhaps 100kb and might be pictures, text, Windows Media or Power Point so there doesn't seem to be any connection to a particular type of attachment. Sometimes, if I've restarted the system and reloaded WLM, the problem will be solved and others, it still locks up. I'll make a point to try to get it to hang again and see if alt-tab shows my any dialog box but if open, they don't show up anywhere on the desktop or anywhere else I can think of--including the task manager. I'll report back if I come up with anything...thanks for the suggestion. | ||||||||||||
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| Guest | Re: freezing Steve Thackery wrote:
indicate that anything is going on and there's no indication when I start task manager that anything but the single occurrence of WLM. | ||||||||||||
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| Guest | Re: freezing TS Mathews wrote:
had earlier opened. When it hung and I tried alt-tab, it showed only the desktop with Internet Explorer and Windows Live mail open; each with one occurrence and nothing else open or running. Again, it's as though somehow the program "thinks" it's opened a dialog box for me but hasn't done it. | ||||||||||||||||||||||||
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| Guest | Re: freezing "TS Mathews" <NOSPAMtsmohio@xxxxxx> wrote in message news:joy%j.421$i74.139@xxxxxx
Which program are you thinking of? What dialog box? Looks like it could be PowerPoint which is hanging not WLMail. E.g. see what happens if you disassociate the attachment's extension with that program? Then I would expect a dialog box... Alternatively, in addition to Alt-Tab for diagnostics from the Taskbar I would try minimizing all windows, e.g. press Win-D. If the WLMail task will not Minimize right-click on its Taskbar button to see what it will do. In particular since you are expecting a dialog box (though I'm not sure why) perhaps you should try using a Move command if you see one there? ; ) A better diagnostic than the Taskbar or even Task Manager for this would be Process Explorer (e.g. to see any relationship between the launching task and a (perhaps incipient) launched task). FWIW I don't have PowerPoint but as a simulation of that technique I opened a .png attachment. Using only Task Manager you can use its Go To Process command on the resulting Windows Picture and Fax viewer application entry to see that (somehow) a rundll32.exe program got started but by using Process Explorer you can see that in fact that was started by WLMail.exe. There should be a similar relationship between wlmail.exe and whatever program is being launched for opening your PowerPoint attachment. HTH Robert Aldwinckle --- | ||||||||||||
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| Guest | Re: freezing Robert Aldwinckle wrote:
pictures, videos, it makes no difference. I cannot right click on the WLM taskbar as as with everything else within WLM, it's frozen. The task manager has nothing in it except what programs I may have running and it's not some sort of conflict between apps as in a part of my testing, I've run WLM by itself to make sure it wasn't something else I had open and running. Haven't tried looking for process server. I'll do that now...assuming I can get it to hang up. If not, I'll just keep trying until the next hang and see what I can come up with. Thanks for the ideas...the good news is, I'm no longer tearing my hair out. The bad news is, it's not because the problem's solved...I've just run out of hair ;-) | ||||||||||||||||||||||||
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| Guest | Re: freezing "TS Mathews" <NOSPAMtsmohio@xxxxxx> wrote in message news:O4B%j.450$i74.120@xxxxxx
a bug report, because it could have negative connotations towards the professionalism of the program in question. We were told to always use "stops responding to user input". Now it really bugs me the number of times Windows or a Windows program "stops responding to user input". What you may have, is a dialog box asking for permission to continue or instructions, which has another window in front of it. Sometimes Alt-Tab can get you to the problem window. Good luck, Earle | ||||||||||||||||||||||||||||||||||||
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| Guest | Re: freezing TS Mathews wrote:
server when WLM has hung as opposed to when it hasn't. I've tried everything I can think of but nothing indicates any other program is running. It's not a fluke related to an upgrade starting to run at the wrong moment, same thing for a virus check. As no one else reports anything like this, I'm beginning to think the only possibility is that it's some other program installed on my particular setup so, I guess I'll just have to stop them one at a time and run WLM several times to try to get the hang to take place and, maybe, eventually, I'll discover which one it is. The more I think about it, I might just reformat and start fresh to make sure it works correctly as the first thing installed and then start adding things one at a time until it hangs. Obviously, this is gonna take some time so I'll not likely find the problem for a few days if I ever do. Assuming success, I'll be sure to post the offending program here. Again, thanks to all for the suggestions. | ||||||||||||||||||||||||||||||||||||
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