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Can't open any email in WLMail (Version 2008 Build 12.0.1606)

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Old 07-09-2008   #1 (permalink)
WldHogn
Guest


 

Can't open any email in WLMail (Version 2008 Build 12.0.1606)

This just started today .. more than likely my fault someway but .. I can no
longer open any mail in Windows Live Mail. Not just new mail but old mail
stored in folders either. When I open an email ( by double clicking in the
message list ) I get the top info but the message or attachments don't show
up. When I place my cursor in the message area ( where I normally read the
email ) I get a Windows hour glass that never goes away. I would be happy to
get any suggestions to try to fix this.

If all fails, can I un-install WLMail and re-install it with out losing all
my folders and their contents?

Thanks

WldHogn

My System SpecsSystem Spec
Old 07-10-2008   #2 (permalink)
...winston
Guest


 

Re: Can't open any email in WLMail (Version 2008 Build 12.0.1606)

If you decide to remove WLM and reinstall..

The 'Complete' Uninstall/Reinstall Method For Windows Live Mail
http://liveunplugged.spaces.live.com...90CA!226.entry
The above is to ensure a clean removal, vs saving anything and prepping the o/s for a true clean install of WLM

Thus prior to using the above method, its appropriate to backup your contacts, messages and accounts.
See Step 1 in the above link then click on the link 'export options'.
Here's a direct link for the same
How to Backup Windows Live Mail Accounts, Contacts and Messages
http://liveunplugged.spaces.live.com...90CA!174.entry
--
...winston
ms-mvp mail


"WldHogn" <WldHogn@xxxxxx> wrote in message news:F0269324-AAB9-415D-9D4E-63129385E05E@xxxxxx
Quote:

> This just started today .. more than likely my fault someway but .. I can no
> longer open any mail in Windows Live Mail. Not just new mail but old mail
> stored in folders either. When I open an email ( by double clicking in the
> message list ) I get the top info but the message or attachments don't show
> up. When I place my cursor in the message area ( where I normally read the
> email ) I get a Windows hour glass that never goes away. I would be happy to
> get any suggestions to try to fix this.
>
> If all fails, can I un-install WLMail and re-install it with out losing all
> my folders and their contents?
>
> Thanks
>
> WldHogn

My System SpecsSystem Spec
Old 07-10-2008   #3 (permalink)
WldHogn
Guest


 

Re: Can't open any email in WLMail (Version 2008 Build 12.0.1606)

Winston:

Thanks for the info .. if all else fails I'll use the info you've provided.

"...winston" wrote:
Quote:

> If you decide to remove WLM and reinstall..
>
> The 'Complete' Uninstall/Reinstall Method For Windows Live Mail
> http://liveunplugged.spaces.live.com...90CA!226.entry
> The above is to ensure a clean removal, vs saving anything and prepping the o/s for a true clean install of WLM
>
> Thus prior to using the above method, its appropriate to backup your contacts, messages and accounts.
> See Step 1 in the above link then click on the link 'export options'.
> Here's a direct link for the same
> How to Backup Windows Live Mail Accounts, Contacts and Messages
> http://liveunplugged.spaces.live.com...90CA!174.entry
> --
> ...winston
> ms-mvp mail
>
>
> "WldHogn" <WldHogn@xxxxxx> wrote in message news:F0269324-AAB9-415D-9D4E-63129385E05E@xxxxxx
Quote:

> > This just started today .. more than likely my fault someway but .. I can no
> > longer open any mail in Windows Live Mail. Not just new mail but old mail
> > stored in folders either. When I open an email ( by double clicking in the
> > message list ) I get the top info but the message or attachments don't show
> > up. When I place my cursor in the message area ( where I normally read the
> > email ) I get a Windows hour glass that never goes away. I would be happy to
> > get any suggestions to try to fix this.
> >
> > If all fails, can I un-install WLMail and re-install it with out losing all
> > my folders and their contents?
> >
> > Thanks
> >
> > WldHogn
>
>
>
My System SpecsSystem Spec
Old 07-10-2008   #4 (permalink)
...winston
Guest


 

Re: Can't open any email in WLMail (Version 2008 Build 12.0.1606)

You're welcome.

--
...winston
ms-mvp mail


"WldHogn" <WldHogn@xxxxxx> wrote in message news:6DAB5E59-1CAE-4D0A-983A-AC103CB3C598@xxxxxx
Quote:

> Winston:
>
> Thanks for the info .. if all else fails I'll use the info you've provided.
>
> "...winston" wrote:
>
Quote:

>> If you decide to remove WLM and reinstall..
>>
>> The 'Complete' Uninstall/Reinstall Method For Windows Live Mail
>> http://liveunplugged.spaces.live.com...90CA!226.entry
>> The above is to ensure a clean removal, vs saving anything and prepping the o/s for a true clean install of WLM
>>
>> Thus prior to using the above method, its appropriate to backup your contacts, messages and accounts.
>> See Step 1 in the above link then click on the link 'export options'.
>> Here's a direct link for the same
>> How to Backup Windows Live Mail Accounts, Contacts and Messages
>> http://liveunplugged.spaces.live.com...90CA!174.entry
>> --
>> ...winston
>> ms-mvp mail
>>
>>
>> "WldHogn" <WldHogn@xxxxxx> wrote in message news:F0269324-AAB9-415D-9D4E-63129385E05E@xxxxxx
Quote:

>> > This just started today .. more than likely my fault someway but .. I can no
>> > longer open any mail in Windows Live Mail. Not just new mail but old mail
>> > stored in folders either. When I open an email ( by double clicking in the
>> > message list ) I get the top info but the message or attachments don't show
>> > up. When I place my cursor in the message area ( where I normally read the
>> > email ) I get a Windows hour glass that never goes away. I would be happy to
>> > get any suggestions to try to fix this.
>> >
>> > If all fails, can I un-install WLMail and re-install it with out losing all
>> > my folders and their contents?
>> >
>> > Thanks
>> >
>> > WldHogn
>>
>>
>>
My System SpecsSystem Spec
Old 07-10-2008   #5 (permalink)
WldHogn
Guest


 

Re: Can't open any email in WLMail (Version 2008 Build 12.0.1606)

Winston:

Just as a follow up on my original problem, I did a system restore back a
couple of days when the Windows Live Mail was working properly and I got it
back. I know now what caused it ( my best guess ):

I was running a program called HighJackThis to see what was being loaded at
start up on my system. Once you run it you can save the results in a log
file and run that log file on a website and it will tell you if you have
"possible" problems like spyware and other things. It color codes the "bad"
ones in red and says if the log indicates there is "no file" with the entry
you can delete it ( with all the normal warnings to check out things before
you delete them).

This is one of the entries it told me to delete:

O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - (no
file)

I see by the wlmailhtml .. it has something to do with Windows Live Mail and
more than likely was the cause of all this mess.

Like I said, this is just a follow-up to let you know in case you see this
again in another post. Thanks again for responding and your help.

"...winston" wrote:
Quote:

> You're welcome.
>
> --
> ...winston
> ms-mvp mail
>
>
> "WldHogn" <WldHogn@xxxxxx> wrote in message news:6DAB5E59-1CAE-4D0A-983A-AC103CB3C598@xxxxxx
Quote:

> > Winston:
> >
> > Thanks for the info .. if all else fails I'll use the info you've provided.
> >
> > "...winston" wrote:
> >
Quote:

> >> If you decide to remove WLM and reinstall..
> >>
> >> The 'Complete' Uninstall/Reinstall Method For Windows Live Mail
> >> http://liveunplugged.spaces.live.com...90CA!226.entry
> >> The above is to ensure a clean removal, vs saving anything and prepping the o/s for a true clean install of WLM
> >>
> >> Thus prior to using the above method, its appropriate to backup your contacts, messages and accounts.
> >> See Step 1 in the above link then click on the link 'export options'.
> >> Here's a direct link for the same
> >> How to Backup Windows Live Mail Accounts, Contacts and Messages
> >> http://liveunplugged.spaces.live.com...90CA!174.entry
> >> --
> >> ...winston
> >> ms-mvp mail
> >>
> >>
> >> "WldHogn" <WldHogn@xxxxxx> wrote in message news:F0269324-AAB9-415D-9D4E-63129385E05E@xxxxxx
> >> > This just started today .. more than likely my fault someway but .. I can no
> >> > longer open any mail in Windows Live Mail. Not just new mail but old mail
> >> > stored in folders either. When I open an email ( by double clicking in the
> >> > message list ) I get the top info but the message or attachments don't show
> >> > up. When I place my cursor in the message area ( where I normally read the
> >> > email ) I get a Windows hour glass that never goes away. I would be happy to
> >> > get any suggestions to try to fix this.
> >> >
> >> > If all fails, can I un-install WLMail and re-install it with out losing all
> >> > my folders and their contents?
> >> >
> >> > Thanks
> >> >
> >> > WldHogn
> >>
> >>
> >>
>
>
My System SpecsSystem Spec
Old 07-10-2008   #6 (permalink)
...winston
Guest


 

Re: Can't open any email in WLMail (Version 2008 Build 12.0.1606)

Appreciate the feedback. Thanks for the information.

--
...winston
ms-mvp mail


"WldHogn" <WldHogn@xxxxxx> wrote in message news:E4144501-0815-4A70-B43E-90C35DE85C54@xxxxxx
Quote:

> Winston:
>
> Just as a follow up on my original problem, I did a system restore back a
> couple of days when the Windows Live Mail was working properly and I got it
> back. I know now what caused it ( my best guess ):
>
> I was running a program called HighJackThis to see what was being loaded at
> start up on my system. Once you run it you can save the results in a log
> file and run that log file on a website and it will tell you if you have
> "possible" problems like spyware and other things. It color codes the "bad"
> ones in red and says if the log indicates there is "no file" with the entry
> you can delete it ( with all the normal warnings to check out things before
> you delete them).
>
> This is one of the entries it told me to delete:
>
> O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - (no
> file)
>
> I see by the wlmailhtml .. it has something to do with Windows Live Mail and
> more than likely was the cause of all this mess.
>
> Like I said, this is just a follow-up to let you know in case you see this
> again in another post. Thanks again for responding and your help.


My System SpecsSystem Spec
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