Vista - WLMail problems with bigger attachments solved !!!

I described mid of June in this discussion group (see «Mails with large
attachments send again and again») the problems encountered with WLMail when
I attempted to send mails with bigger attachments (~3.5 MB) with the my
mailbox from Hotmail (problems appeared only in this combination).

I had tried this way as I could not get an effective help from the support.
Despite the of your numerous answers in order to help, the solution could
not be found in the discussion group.

So I went back to the official support, without success, but with many
difficulties and many troubles. I delivered the log file from WLMail (with
"some difficulties" in relation with the size of this file).
One time I received an answer in Spanish even though my questions and
explanations as well as the previous answers from the supports were in German
!!! (as I live in Bavaria)
An answer in French (my first language) could also be understood, but in
Spanish not at all, … .

As the problem was not solved I made new tests (beginning of June) in order
to try to discover, may be, the potential origin.

During these tests I discovered some "strange" points in the source code
from the E-Mail which I had sent using WLMail.
- One "item" about Kaspersky Anti-Virus in the top of the source code from a
"normal" E-Mail,
- 35 times the same "item" about Kaspersky Anti-Virus in the top of the
source code from a "problem" E-Mail (attachment ~3.5 MB) when AV was
activated (only for incoming E-Mails),
- 4 times the same "item" about Kaspersky Anti-Virus in the top of the
source code from a "problem" E-Mail (attachment ~3.5 MB) when AV was
completely des-activated (all the AV protections) <> !!! ?????After this discoveries I have contacted the support from Kaspesky.
August 5 I got an answer from Kaspersky where they apologized for the delay
to answer and asked if my support request is still valid.
Thus I tried one more time to send the E-Mail with an attachment of ~3.5 MB
using WLMail, my Hotmail mailbox, with Kaspersky AV activated (only for
incoming E-Mails) <<>> WLMail WORKED PROPERLY !!!!!
No comment about Kaspersky Anti-Virus in the source code !!!
Apparently Kaspersky has resolved this problem.

I hope that this information found your interest.

Kind regards,

fred2stroke

PS: I prefer clearly this type of support !

On Thu, 7 Aug 2008 00:39:01 -0700, fred2stroke wrote:
A common suggestion for weird email problems is to disable AV email
scanning. Was that not offered as a possible cure in the former thread you
mentioned? In any case, I *never* install the AV email scanning module of an
AV product. I use Avast on one computer, and AVG on several others. I
*always* select "Custom Install", and decline the AV email scanning module.
It is more trouble than it is worth, considering that the memory resident
"On Access" component of the AV will alert on infected files if the operator
tries to manipulate them.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

If you have followed this newsgroup for any length of time, you would know
that the old-timers here recommend *not* using antivirus email scanning.
The reasons for that are explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"fred2stroke" <fred2stroke@xxxxxx> wrote in message news:C8E2E743-8283-43F0-9CAC-C62B66F5C6FA@xxxxxx

Hello Gary and Hello Norman,

Even when the E-Mail scanning was completely des-activated I had encountered
problems when I tried to send bigger attachments (only for WLMail + Hotmail
mailbox).
Even when the Kaspersky AV was completely des-activated (all the protections
disabled / des-activated) I had encountered problems. I can not explain how
but I detected it on the source code from the Mail I have sent when Kaspesky
AV was completely disabled.
Now, since the tests from yesterday, sending is completely "normal" and the
E-Mail does not remain in the "out-box" and there is no "notice" in the
source code.
I expect that Kaspersky has changed the "program" of the anti-virus.

kind regards,

fre2stroke


"Gary VanderMolen" wrote:

It is true that some antivirus programs continue to interfere with
email even when their email scanning function is turned off.
Some of those antivirus programs allow you to do a 'custom'
install, where one can elect to forego installing the problematic
email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)


"fred2stroke" <fred2stroke@xxxxxx> wrote in message news:80C44678-EDBB-4D17-A2FC-14E902DD3AFE@xxxxxx

On Thu, 7 Aug 2008 12:07:01 -0700, fred2stroke wrote:
That is why the suggestion is not just to "de-activate" AV email scanning,
but to uninstall the AV scanner, and reinstall it *without* the email
scaning module. Both Avast, and AVG, which I use on some, or other, of my
computers, allows the user to install the application *without* installing
the email scanning module.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Thanks Gary and Norman for your advices.

This could be some thing to be tested (not install e-mail scanning),
especially as I HAVE AGAIN PROBLEMS with bigger attachments.
Perhaps with my laptop before to install WLMail for testing.

I am not at all favourable to inform the support about the code of my
Hotmail account (as requested again), I think that its much better to make
tests my self !!!

Never the less it is strange that problems with bigger attachments appear
ONLY FOR THE COMBINATION WLMail + HOTMAIL and not at all for WLMail + IMAP
nor for OE + Hotmail.

Regards

fred2stroke


"N. Miller" wrote:

I suggest that as a quick test you uninstall your antivirus, reboot, then
try sending email with an attachment. If that fixes the problem,
reinstall the antivirus without its email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)


"fred2stroke" <fred2stroke@xxxxxx> wrote in message news:CEB6A46C-318F-43B2-A59B-344659D82C11@xxxxxx