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09-06-2008
| #1 (permalink) |
| | Re: Emails disappear during CD burn [Forwarded to Window Live Mail newsgroup via crosspost.] GlobalDesignGypsy wrote: Quote: > I archive mail to a CD each end of month. I go to where the emails are > stored, click the Folder I created, and move the contents to be burned to > a > CD. I've been doing this for years with no incident. Twice now, after > going through the motions of copying the emails to be burned, I receive a > message that the contents cannot be moved, I click CANCEL, and all the > emails disappear. They are no longer in the Folder, although the Headers > still show up in WLM but the contents read "Message Cannot be Found". I > didn't delete them, they didn't burn to the CD, they just fall into a Big > Black Hole somewhere on my HD. I already checked the Recovered Items > folder and they are not there either. We are talking about 2000 emails at > 50MB of data. Would appreciate knowing what I did wrong and how to > find/recover those emails. |
My System Specs |
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09-07-2008
| #2 (permalink) |
| | Re: Emails disappear during CD burn Thank you for your reply. FYI, I am using XP Home and Norton 360. I had already checked the Storage Folder where I initially created a File Folder to store them, and, alas, they are not there. The Headers only appear when I view Storage from within WLM. I do have ZAR recovery program which I use, so I will see what I can dig up. I did a full BackUp including this folder about a month ago, so maybe some of my emails are salvaged there. I guess I just need to COPY rather than MOVE, and will do as you suggested and place them elsewhere other than WLM Storage prior to burning. Sigh...after 30 years, it still doesn't get any easier, LOL. Thank you again... "Peter.R" wrote: Quote: > Hi GlobalDesignGypsy. > > I think you are saying that you archive your e-mails in a folder under > 'Storage folders' in WLMail. Then at the end of each month you select all > those messages and drag (copy) them out of WLMail directly into your CD > burning program (or is it to a folder first?). > > However, on occasion, you have received an error message indicating that > the messages cannot be moved. But when you click on the Cancel button, > your messages disappear from within WLMail although they remain listed in > the message list. > > Why does this happen? Hard to say as I have not heard of this happening > before with WLMail. The problem may be that Windows thinks that one or > more of the messages is still in use. This could simply be because you > attempt to drag them out of WLMail too soon after selecting them, or maybe > your antivirus program is causing the problem. Your messages should not > disappear on you though - that is strange. The database still has the lost > messages indexed, which is why they are still listed in the message list. > > What operating System are you using - Vista-SP1? What antivirus are you > using? > > Where are the messages? Possibly permanently deleted, which means you > would need to use a data recovery program if you wanted to try and recover > them. A good free one is 'Recuva' at http://www.recuva.com/ However, the > more you use the computer the less likely the recovery will be due to > overwriting of the deleted files. However, you should look in your WLMail > Message Store* to see if they are really still there. > > How can you prevent this recurring? I suggest that you 'export' the > messages first and then think about burning them to CD. To do this, use > the option at File->Export->Messages (see > http://liveunplugged.spaces.live.com...90CA!174.entry > for more info on backing up WLMail through exporting). > > *Windows Live Mail's Message Store, in its default location, is a hidden > folder, so ensure "Show hidden files and folders" is checked under Folder > Options in Windows Explorer if you want to explore it. > > To find the location of your Message Store, in WLMail, go to > Tools->Options...->Advanced [tab]->Maintenance->Store Folder. The default > locations are: > > Vista: %localappdata%\Microsoft\Windows Live Mail > (C:\Users\<Windows user > account>\AppData\Local\Microsoft\Windows Live Mail) > > XP: %userprofile%\Local Settings\Application Data\Microsoft\Windows > Live Mail > (C:\Documents and Settings\<windows user account>\Local > Settings\Application Data\Microsoft\Windows Live Mail) > > -- > Cheers, > Peter > (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) > "There are more things in Heaven and earth, Horatio, than are dreamt of in > your philosophy." - Shakespeare > --------------- |
| My System Specs |
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09-08-2008
| #3 (permalink) |
| | Re: Emails disappear during CD burn Good luck with the data recovery. Now I am getting the impression that you were *moving* messages out of your WLMail Message Store using Windows Explorer, and that you even created a new folder in your Message Store using Windows Explorer. You should create any storage folders under 'Storage folders' using the Windows Live Mail interface (right-click on 'Storage folders'->New folder...->...). You can then use WLMail itself to archive your messages by dragging them into your storage folder within the WLMail interface, or right click [message]->Move to folder...->... If you cannot see 'Storage folders' in WLMail, go to View->Layout...->Folder pane->Show Storage Folders [check]. Moving messages directly out of (or around in) the Message Store using Windows Explorer is never a good idea because the database will still have record of the messages in their original location, which means that the messages will still be listed in the WLMail message list but cannot be opened, as you have experienced. You should be able to delete the erroneously listed messages in WLMail to clean up the database. If you had WLMail open when you tried to move messages out of the Message Store using Windows Explorer, that may explain why they could not be moved. Norton Antivirus has been considered incompatible with Windows Mail and Windows Live Mail. Thus, users of WLMail are generally advised to completely uninstall Norton (using the tool available through http://service1.symantec.com/SUPPORT...&src=symsug_us to remove all traces of the software) and install better behaving free alternatives such as Avast! (http://www.avast.com/eng/download-avast-home.html) or AVG (http://free.grisoft.com/doc/2/) for antivirus needs. At the very least, it is recommended that any antivirus program be uninstalled then reinstalled using the Custom install option, and unselect the e-mail scanning component for installation. This also applies to AVG and Avast! The e-mail scanner can cause significant send/receive problems with e-mail programs, yet it is not required because any e-mail virus that would have been detected by the e-mail scanner, would be detected by the resident scanner when the virus tries to run. See http://thundercloud.net/infoave/tuto...ning/index.htm for more information on this. -- Cheers, Peter (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare --------------- "Global Design Gypsy" <Global Design Gypsy@xxxxxx> wrote in message news:8A601DE5-9ECB-4C2C-909A-03479EB87C67@xxxxxx Quote: > Thank you for your reply. > > FYI, I am using XP Home and Norton 360. > > I had already checked the Storage Folder where I initially created a File > Folder to store them, and, alas, they are not there. The Headers only appear > when I view Storage from within WLM. > > I do have ZAR recovery program which I use, so I will see what I can dig up. > I did a full BackUp including this folder about a month ago, so maybe some > of my emails are salvaged there. > > I guess I just need to COPY rather than MOVE, and will do as you suggested > and place them elsewhere other than WLM Storage prior to burning. > > Sigh...after 30 years, it still doesn't get any easier, LOL. > > Thank you again... > > "Peter.R" wrote: > Quote: >> Hi GlobalDesignGypsy. >> >> I think you are saying that you archive your e-mails in a folder under >> 'Storage folders' in WLMail. Then at the end of each month you select all >> those messages and drag (copy) them out of WLMail directly into your CD >> burning program (or is it to a folder first?). >> >> However, on occasion, you have received an error message indicating that >> the messages cannot be moved. But when you click on the Cancel button, >> your messages disappear from within WLMail although they remain listed in >> the message list. >> >> Why does this happen? Hard to say as I have not heard of this happening >> before with WLMail. The problem may be that Windows thinks that one or >> more of the messages is still in use. This could simply be because you >> attempt to drag them out of WLMail too soon after selecting them, or maybe >> your antivirus program is causing the problem. Your messages should not >> disappear on you though - that is strange. The database still has the lost >> messages indexed, which is why they are still listed in the message list. >> >> What operating System are you using - Vista-SP1? What antivirus are you >> using? >> >> Where are the messages? Possibly permanently deleted, which means you >> would need to use a data recovery program if you wanted to try and recover >> them. A good free one is 'Recuva' at http://www.recuva.com/ However, the >> more you use the computer the less likely the recovery will be due to >> overwriting of the deleted files. However, you should look in your WLMail >> Message Store* to see if they are really still there. >> >> How can you prevent this recurring? I suggest that you 'export' the >> messages first and then think about burning them to CD. To do this, use >> the option at File->Export->Messages (see >> http://liveunplugged.spaces.live.com...90CA!174.entry >> for more info on backing up WLMail through exporting). >> >> *Windows Live Mail's Message Store, in its default location, is a hidden >> folder, so ensure "Show hidden files and folders" is checked under Folder >> Options in Windows Explorer if you want to explore it. >> >> To find the location of your Message Store, in WLMail, go to >> Tools->Options...->Advanced [tab]->Maintenance->Store Folder. The default >> locations are: >> >> Vista: %localappdata%\Microsoft\Windows Live Mail >> (C:\Users\<Windows user >> account>\AppData\Local\Microsoft\Windows Live Mail) >> >> XP: %userprofile%\Local Settings\Application Data\Microsoft\Windows >> Live Mail >> (C:\Documents and Settings\<windows user account>\Local >> Settings\Application Data\Microsoft\Windows Live Mail) >> >> -- >> Cheers, >> Peter >> (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) >> "There are more things in Heaven and earth, Horatio, than are dreamt of in >> your philosophy." - Shakespeare >> --------------- |
| My System Specs |
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09-08-2008
| #4 (permalink) |
| | Re: WLM and Norton 360 I'm really comfortable with N360 and was not aware of the conflict (I didn't think that was possible in today's world, LOL). Since renewal is coming up in another month, I will wait to uninstall and then custom install the newer version. I was hit by that nasty pseudo-MSN upgrade last March, even with all my protection and firewalls, spent 3 months cleaning up the mess, so I hesitate to dump N360. You gave me some solid advice. Yes, I was moving mail out via Explorer, altho I did create the folder within WLM Storage prior to moving. I thought this was the only way to archive out to CD. I have 5 email accounts and like to run them clean, but as I need to keep emails for business purposes I archive out to CD once a month, just to take the load off WLM and my PC. FYI, I am running an eMachines T6212 with 3GB RAM and will be upgrading to a VelociRaptor drive shortly, possibly maxing out my processor also, to increase speed and have more breathing room. I use a 1TB external for photos and a 500GB external for project files. Yes...I'm a geekette... "Peter.R" wrote: Quote: > Good luck with the data recovery. > > Now I am getting the impression that you were *moving* messages out of > your WLMail Message Store using Windows Explorer, and that you even > created a new folder in your Message Store using Windows Explorer. > > You should create any storage folders under 'Storage folders' using the > Windows Live Mail interface (right-click on 'Storage folders'->New > folder...->...). You can then use WLMail itself to archive your messages > by dragging them into your storage folder within the WLMail interface, or > right click [message]->Move to folder...->... > > If you cannot see 'Storage folders' in WLMail, go to > View->Layout...->Folder pane->Show Storage Folders [check]. > > Moving messages directly out of (or around in) the Message Store using > Windows Explorer is never a good idea because the database will still have > record of the messages in their original location, which means that the > messages will still be listed in the WLMail message list but cannot be > opened, as you have experienced. > > You should be able to delete the erroneously listed messages in WLMail to > clean up the database. > > If you had WLMail open when you tried to move messages out of the Message > Store using Windows Explorer, that may explain why they could not be > moved. > > > Norton Antivirus has been considered incompatible with Windows Mail and > Windows Live Mail. > > Thus, users of WLMail are generally advised to completely uninstall Norton > (using the tool available through > http://service1.symantec.com/SUPPORT...05092709200113 > ?Open&src=symsug_us > to remove all traces of the software) and install better behaving free > alternatives such as Avast! > (http://www.avast.com/eng/download-avast-home.html) or AVG > (http://free.grisoft.com/doc/2/) for antivirus needs. > > At the very least, it is recommended that any antivirus program be > uninstalled then reinstalled using the Custom install option, and unselect > the e-mail scanning component for installation. This also applies to AVG > and Avast! > > The e-mail scanner can cause significant send/receive problems with e-mail > programs, yet it is not required because any e-mail virus that would have > been detected by the e-mail scanner, would be detected by the resident > scanner when the virus tries to run. See > http://thundercloud.net/infoave/tuto...ning/index.htm for > more information on this. > > -- > Cheers, > Peter > (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) > "There are more things in Heaven and earth, Horatio, than are dreamt of in > your philosophy." - Shakespeare > --------------- |
| My System Specs |
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09-08-2008
| #5 (permalink) |
| | Re: WLM and Norton 360 > I'm really comfortable with N360 and was not aware of the conflict (I Quote: > didn't > think that was possible in today's world, LOL). Since renewal is coming > up > in another month, I will wait to uninstall and then custom install the > newer > version. 1. Uninstall N360, LiveUpdate, and any Norton Add-ons via Add/Remove Programs. 2. Download/run this removal tool: http://service1.symantec.com/SUPPORT...05033108162039 3. Reboot, then install N360 (2009). 4. Make certain that email scanning is disabled: It provides no additional protection and even Symantec says it's not necessary: <QP> Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. </QP> http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Global Design Gypsy wrote: Quote: > I'm really comfortable with N360 and was not aware of the conflict (I > didn't > think that was possible in today's world, LOL). Since renewal is coming > up > in another month, I will wait to uninstall and then custom install the > newer > version. I was hit by that nasty pseudo-MSN upgrade last March, even with > all my protection and firewalls, spent 3 months cleaning up the mess, so I > hesitate to dump N360. > > You gave me some solid advice. Yes, I was moving mail out via Explorer, > altho I did create the folder within WLM Storage prior to moving. I > thought > this was the only way to archive out to CD. I have 5 email accounts and > like to run them clean, but as I need to keep emails for business purposes > I > archive out to CD once a month, just to take the load off WLM and my PC. > > FYI, I am running an eMachines T6212 with 3GB RAM and will be upgrading to > a > VelociRaptor drive shortly, possibly maxing out my processor also, to > increase speed and have more breathing room. I use a 1TB external for > photos and a 500GB external for project files. > > Yes...I'm a geekette... > > > > "Peter.R" wrote: > Quote: >> Good luck with the data recovery. >> >> Now I am getting the impression that you were *moving* messages out of >> your WLMail Message Store using Windows Explorer, and that you even >> created a new folder in your Message Store using Windows Explorer. >> >> You should create any storage folders under 'Storage folders' using the >> Windows Live Mail interface (right-click on 'Storage folders'->New >> folder...->...). You can then use WLMail itself to archive your messages >> by dragging them into your storage folder within the WLMail interface, or >> right click [message]->Move to folder...->... >> >> If you cannot see 'Storage folders' in WLMail, go to >> View->Layout...->Folder pane->Show Storage Folders [check]. >> >> Moving messages directly out of (or around in) the Message Store using >> Windows Explorer is never a good idea because the database will still >> have >> record of the messages in their original location, which means that the >> messages will still be listed in the WLMail message list but cannot be >> opened, as you have experienced. >> >> You should be able to delete the erroneously listed messages in WLMail to >> clean up the database. >> >> If you had WLMail open when you tried to move messages out of the Message >> Store using Windows Explorer, that may explain why they could not be >> moved. >> >> >> Norton Antivirus has been considered incompatible with Windows Mail and >> Windows Live Mail. >> >> Thus, users of WLMail are generally advised to completely uninstall >> Norton >> (using the tool available through >> http://service1.symantec.com/SUPPORT...05092709200113 >> ?Open&src=symsug_us >> to remove all traces of the software) and install better behaving free >> alternatives such as Avast! >> (http://www.avast.com/eng/download-avast-home.html) or AVG >> (http://free.grisoft.com/doc/2/) for antivirus needs. >> >> At the very least, it is recommended that any antivirus program be >> uninstalled then reinstalled using the Custom install option, and >> unselect >> the e-mail scanning component for installation. This also applies to AVG >> and Avast! >> >> The e-mail scanner can cause significant send/receive problems with >> programs, yet it is not required because any e-mail virus that would have >> been detected by the e-mail scanner, would be detected by the resident >> scanner when the virus tries to run. See >> http://thundercloud.net/infoave/tuto...ning/index.htm for >> more information on this. >> >> -- >> Cheers, >> Peter >> (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) >> "There are more things in Heaven and earth, Horatio, than are dreamt of >> in >> your philosophy." - Shakespeare >> --------------- |
| My System Specs |
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09-09-2008
| #6 (permalink) |
| | Re: WLM and Norton 360 The recommended way to archive messages is to use WLM's export feature: File, Export, Messages. Do not export directly to external media, but use a directory under Documents as an intermediate. -- Gary VanderMolen, MS-MVP (Mail) "Global Design Gypsy" <GlobalDesignGypsy@xxxxxx> wrote in message news:25E87BC0-4786-4AC8-B298-CFF86D6F592C@xxxxxx Quote: > I'm really comfortable with N360 and was not aware of the conflict (I didn't > think that was possible in today's world, LOL). Since renewal is coming up > in another month, I will wait to uninstall and then custom install the newer > version. I was hit by that nasty pseudo-MSN upgrade last March, even with > all my protection and firewalls, spent 3 months cleaning up the mess, so I > hesitate to dump N360. > > You gave me some solid advice. Yes, I was moving mail out via Explorer, > altho I did create the folder within WLM Storage prior to moving. I thought > this was the only way to archive out to CD. I have 5 email accounts and like > to run them clean, but as I need to keep emails for business purposes I > archive out to CD once a month, just to take the load off WLM and my PC. > > FYI, I am running an eMachines T6212 with 3GB RAM and will be upgrading to a > VelociRaptor drive shortly, possibly maxing out my processor also, to > increase speed and have more breathing room. I use a 1TB external for photos > and a 500GB external for project files. > > Yes...I'm a geekette... > > > > "Peter.R" wrote: > Quote: >> Good luck with the data recovery. >> >> Now I am getting the impression that you were *moving* messages out of >> your WLMail Message Store using Windows Explorer, and that you even >> created a new folder in your Message Store using Windows Explorer. >> >> You should create any storage folders under 'Storage folders' using the >> Windows Live Mail interface (right-click on 'Storage folders'->New >> folder...->...). You can then use WLMail itself to archive your messages >> by dragging them into your storage folder within the WLMail interface, or >> right click [message]->Move to folder...->... >> >> If you cannot see 'Storage folders' in WLMail, go to >> View->Layout...->Folder pane->Show Storage Folders [check]. >> >> Moving messages directly out of (or around in) the Message Store using >> Windows Explorer is never a good idea because the database will still have >> record of the messages in their original location, which means that the >> messages will still be listed in the WLMail message list but cannot be >> opened, as you have experienced. >> >> You should be able to delete the erroneously listed messages in WLMail to >> clean up the database. >> >> If you had WLMail open when you tried to move messages out of the Message >> Store using Windows Explorer, that may explain why they could not be >> moved. >> >> >> Norton Antivirus has been considered incompatible with Windows Mail and >> Windows Live Mail. >> >> Thus, users of WLMail are generally advised to completely uninstall Norton >> (using the tool available through >> http://service1.symantec.com/SUPPORT...05092709200113 >> ?Open&src=symsug_us >> to remove all traces of the software) and install better behaving free >> alternatives such as Avast! >> (http://www.avast.com/eng/download-avast-home.html) or AVG >> (http://free.grisoft.com/doc/2/) for antivirus needs. >> >> At the very least, it is recommended that any antivirus program be >> uninstalled then reinstalled using the Custom install option, and unselect >> the e-mail scanning component for installation. This also applies to AVG >> and Avast! >> >> The e-mail scanner can cause significant send/receive problems with e-mail >> programs, yet it is not required because any e-mail virus that would have >> been detected by the e-mail scanner, would be detected by the resident >> scanner when the virus tries to run. See >> http://thundercloud.net/infoave/tuto...ning/index.htm for >> more information on this. >> >> -- >> Cheers, >> Peter >> (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) >> "There are more things in Heaven and earth, Horatio, than are dreamt of in >> your philosophy." - Shakespeare >> --------------- |
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