Vista - WLM Crashes When Trying To Open Second Attachment

Just this week, WLM started crashing if a message has more than one
attachment and I attempt to save the attachments. I use the Business version
of Vista 32-bit. I've installed no new software, and my virus protection is
Norton Internet Security. This problem just started happening out of the
blue. I'd not changed anything and no virus is detected. I have uninstalled
and reinstalled twice, no change. Any help appreciated. Below is the
message I get:

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 12.0.1606.1023
Application Timestamp: 471e44f8
Fault Module Name: OFFICEAV.DLL
Fault Module Version: 15.0.0.58
Fault Module Timestamp: 46d2262b
Exception Code: c0000005
Exception Offset: 00005606
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Additional information about the problem:
LCID: 1033

Aha! Yours is the third example of this problem in as many days, and
in each case Norton has been involved. By posting your crash report,
you have revealed that it's most probably the Norton Office plug-in
that's causing the crash. I would suggest, therefore, following the
instructions in
http://support.microsoft.com/default...b;en-us;329820
to see if that doesn't make the problem go away. Please report back
so that others can benefit from your experience.
--
Noel

"Paula" <Paula@xxxxxx> wrote in message
news:B73C3586-A334-496F-99F1-893A17AEAA23@xxxxxx

I followed the instructions per the link you gave me, and I've tested it for
about 20 minutes, so far so good; however, now I don't have virus protection
for my Office documents, which I do get in bundles at times. I've been using
Norton since Symantec first came out with it, long time, never had any issues
until now, doesn't make sense. We'll see what happens with WLM, I still need
to have some eMails come in with attachments and test some new ones.

IE7 is doing something quite similar too. Every time I go to close it, it
gives me the same windowed error with different information. I just don't
get it. I know I'm repeating myself, but I haven't done anything... see
below:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: iefdm2.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 474aaf90
Exception Code: c0000005
Exception Offset: 078716d3
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

That looks to be an entirely unrelated issue that you'd better ask
about in an Internet Explorer forum like
news://msnews.microsoft.com/microsof...plorer.general
I've cross-posted this response for your convenience.
I would try disabling the IE add-on installed by
FreeDownloadManager.
--
Noel

"Paula" <Paula@xxxxxx> wrote in message
news:072D3EFE-FD6A-4C7D-A62C-4A223049966F@xxxxxx