"Ray" <Ray@xxxxxx> wrote in message
>I have WLM Beta (version 14) on a pc running win xp sp 3
> I can't get any of my contacts to import from csv files, from Outlook
> from Hotmail.
> If I manually enter a contact it looks fine but when I next open WLM
> it is
> missing again and I have an empty contact list.
> I have been in contact with support and they have tried all sorts of
> from reinstalling WLM, to changing my user profile. We have changed
> entries and done just about everything but no joy.
> They referred it on to Global Escalation who tried again without any
> My last contact was with Alex a Subject Matter Expert from Windows
> Mail Technical Support.
> Still no success.
> I am getting desperate.
> Does anyone else have this problem? If so how do you solve it? Is it a
I don't have WLMail beta - so I haven't experienced the problem you
describe. However, contacts management has always been slightly suspect
I'm sorry, but I cannot offer any suggestions, if your version of WLMail
is working off-line (i.e. without signing into a Live account). When
WLMail is working off-line, the program should display a "local" contact
However, the position should be different, if you have configured WLMail
to sign into an account at live.com, hotmail.com or msn.com (every time
the program starts). In that case, all contacts are stored on a server
at Microsoft, not on your local computer. Consequently, WLMail should
download the up-to-date contact list from the server, every time you
start the program and sign in.
It follows that the best way to manage contacts is to use your Internet
browser to sign into your mail account. Once you have signed into your
mail account at live.com, hotmail.com or msn.com (via the webmail
interface), click on "Contact list", followed by "Options", followed by
"More Options". Then, scroll down to "Import Contacts" - and import the
As a general principle, I have found it is more reliable to make any
additions, deletions or amendments to the contact list via the webmail