This has been happening occasionally for the whole time I've been using WLM,
but it is now occurring with increasing regularity.

When I move a file from the Inbox to a Storage folder, I get a dialog box
that says "Windows Live Mail has stopped working: A problem caused the
program to stop working correctly. Windows will close the program and
notify you if a solution is available." Windows never does notify me, WLM
closes and has to be reopened. So far as I'm aware, no damage is caused,
but I'm very uncomfortable about such forced closures.

Is this a known problem? Is there a solution or workaround of some sort?

--
Lindsay Graham
Canberra, Australia
---------------------------------------------
Please reply only to the newsgroup so that all may benefit.

I suggest that you do a complete uninstall/reinstall as explained at http://liveunplugged.spaces.live.com...90CA!226.entry

When you are moving your messages out of the 'Imported items' folder, I recommend not moving the actual folders. Instead, create an aptly named new folder under 'Storage folders' when required, and move your imported messages into them.

Remember that WLMail will have to index the imported messages in its database, which will take some time and resources, so it is probably a good idea to wait for the indexing to complete before starting to move messages out of the 'Imported items' folder.

--
Cheers,
Peter
(Windows Vista Home Premium SP1 with Windows Live Mail 14.0.5027.0908)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------

"Lindsay Graham" <LDGraham@xxxxxx> wrote in message news:etD$CCFXJHA.1188@xxxxxx

> This has been happening occasionally for the whole time I've been using WLM,
> but it is now occurring with increasing regularity.
>
> When I move a file from the Inbox to a Storage folder, I get a dialog box
> that says "Windows Live Mail has stopped working: A problem caused the
> program to stop working correctly. Windows will close the program and
> notify you if a solution is available." Windows never does notify me, WLM
> closes and has to be reopened. So far as I'm aware, no damage is caused,
> but I'm very uncomfortable about such forced closures.
>
> Is this a known problem? Is there a solution or workaround of some sort?
>
> --
> Lindsay Graham
> Canberra, Australia
> ---------------------------------------------
> Please reply only to the newsgroup so that all may benefit.

Lindsay
The Space is now available. I took it offline for a few hours to get some statistical information. It should be visible to
everyone now, thus click the Link in Peter R.'s response or use the one below

The 'Complete' Uninstall/Reinstall Method For Windows Live Mail
http://liveunplugged.spaces.live.com...90CA!226.entry

Sorry to have inconvenienced you...


--
...winston
ms-mvp mail


"Lindsay Graham" <LDGraham@xxxxxx> wrote in message news:etD$CCFXJHA.1188@xxxxxx

> This has been happening occasionally for the whole time I've been using WLM, but it is now occurring with increasing regularity.
>
> When I move a file from the Inbox to a Storage folder, I get a dialog box that says "Windows Live Mail has stopped working: A
> problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
> Windows never does notify me, WLM closes and has to be reopened. So far as I'm aware, no damage is caused, but I'm very
> uncomfortable about such forced closures.
>
> Is this a known problem? Is there a solution or workaround of some sort?
>
> --
> Lindsay Graham
> Canberra, Australia
> ---------------------------------------------
> Please reply only to the newsgroup so that all may benefit.

Peter, thanks for your help, and I've had a look at Winston's
uninstall/reinstall method. But that raises some further questions:
1. Why do you suggest an uninstall/reinstall? -- has this problem occurred
before and is it something to do with the way in which WLM was installed?
2. When I imported from OE6 to WM and then to WLM, there were many many
problems with corrupted folder names, eg, the WLM import did not handle long
folder names or folder names with some non-alpha characters -- am I likely
to have the same problems when I import from WLM to WLM?
3. Why do you recommend recreating all folders rather than just moving the
imported folders? -- that would be a major workload for me, as I have
hundreds of folders and sub-folders.
4. Winston appears to suggest 3 possible methods for recreating the
message store: (a) drag messages (in folders?) from old message store to WLM
interface; (b) use the WLM import facility; or (c) put the old message store
back in place by renaming it. To avoid the folder name corruption and
folder recreation problems mentioned above, (a) and (c) appeal to me more
than (b). Is there any downside with using one of those methods rather than
(b)?

Thanks in anticipation.

--
Lindsay Graham
Canberra, Australia
---------------------------------------------
Please reply only to the newsgroup so that all may benefit.

"Peter.R" <Peter.R@xxxxxx> wrote in message
news:6F67DA97-47AB-4B27-9932-FD35D5140616@xxxxxx

> I suggest that you do a complete uninstall/reinstall as explained at
> http://liveunplugged.spaces.live.com...90CA!226.entry
>
> When you are moving your messages out of the 'Imported items' folder, I
> recommend not moving the actual folders. Instead, create an aptly named
> new folder under 'Storage folders' when required, and move your imported
> messages into them.
>
> Remember that WLMail will have to index the imported messages in its
> database, which will take some time and resources, so it is probably a
> good idea to wait for the indexing to complete before starting to move
> messages out of the 'Imported items' folder.
>
> --
> Cheers,
> Peter
> (Windows Vista Home Premium SP1 with Windows Live Mail 14.0.5027.0908)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in
> your philosophy." - Shakespeare
> ---------------
>
> "Lindsay Graham" <LDGraham@xxxxxx> wrote in message
> news:etD$CCFXJHA.1188@xxxxxx
>

>> This has been happening occasionally for the whole time I've been using
>> WLM,
>> but it is now occurring with increasing regularity.
>>
>> When I move a file from the Inbox to a Storage folder, I get a dialog box
>> that says "Windows Live Mail has stopped working: A problem caused the
>> program to stop working correctly. Windows will close the program and
>> notify you if a solution is available." Windows never does notify me,
>> WLM
>> closes and has to be reopened. So far as I'm aware, no damage is caused,
>> but I'm very uncomfortable about such forced closures.
>>
>> Is this a known problem? Is there a solution or workaround of some sort?
>>
>> --
>> Lindsay Graham

1. I believe that the problem you are experiencing is caused by corruption of your WLMail Database or Message Store, thus they need to be completely replaced.

The easiest way for me to explain how to do this, and cover all the bases, is to point you to the complete uninstall/reinstall method. This method replaces the database and Message Store, as well as the registry entries.

If you do not want to re-create the Registry items (which contain your settings, signatures, rules etc.) for WLMail, you could leave out the steps suggesting their deletion. This will prevent accounts and messages being imported from Windows Mail upon reinstallation of WLMail.

You could in fact, simply rename the Message Store without going through the uninstall/reinstall steps, and WLMail will recreate it (tabula rasa) when it is next restarted. You can then proceed with the importation of accounts and messages.

2. The coded folder names you experienced upon importation of Windows Mail messages is by design - not corruption. I think you will experience coded folder names using the 'Export' then 'Import' option in WLMail, as well as when using 'Import' direct from the old Message Store (to protest this method, use Help->Send feedback...).

3. I believe that it was moving *folders* about that caused the problems you are currently experiencing. When a folder is moved within WLMail, it is not actually moved in the Message Store. Rather, the database reindexes that folder based on the new location.

This can create quite a mess (and eventually problems) due to lack of correlation between the folder's location in the Message Store and the location within the WLMail interface.

I suspect you even started moving folders about before WLMail had completed the indexing of the original locations. I think that this can also cause problems.

4. Do not use the (c) method, as you need to replace your existing corrupted Message Store. Method (a) would certainly be appropriate in your case, dragging messages (not folders) from your old Message Store onto the WLMail interface. However, you should probably do this in stages, allowing WLMail to index the messages just dragged into it before dragging more into it (CPU usage will be a good indicator). If you use method (b), I suggest you wait until WLMail completes the indexing of the messages in the 'Imported items' folder before you begin to move them out of it.

--
Cheers,
Peter
(Windows Vista Home Premium SP1 with Windows Live Mail 14.0.5027.0908)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------

"Lindsay Graham" <LDGraham@xxxxxx> wrote in message news:u5KHibQXJHA.3808@xxxxxx

> Peter, thanks for your help, and I've had a look at Winston's
> uninstall/reinstall method. But that raises some further questions:
> 1. Why do you suggest an uninstall/reinstall? -- has this problem occurred
> before and is it something to do with the way in which WLM was installed?
> 2. When I imported from OE6 to WM and then to WLM, there were many many
> problems with corrupted folder names, eg, the WLM import did not handle long
> folder names or folder names with some non-alpha characters -- am I likely
> to have the same problems when I import from WLM to WLM?
> 3. Why do you recommend recreating all folders rather than just moving the
> imported folders? -- that would be a major workload for me, as I have
> hundreds of folders and sub-folders.
> 4. Winston appears to suggest 3 possible methods for recreating the
> message store: (a) drag messages (in folders?) from old message store to WLM
> interface; (b) use the WLM import facility; or (c) put the old message store
> back in place by renaming it. To avoid the folder name corruption and
> folder recreation problems mentioned above, (a) and (c) appeal to me more
> than (b). Is there any downside with using one of those methods rather than
> (b)?
>
> Thanks in anticipation.
>
> --
> Lindsay Graham
> Canberra, Australia
> ---------------------------------------------
> Please reply only to the newsgroup so that all may benefit.
>
> "Peter.R" <Peter.R@xxxxxx> wrote in message
> news:6F67DA97-47AB-4B27-9932-FD35D5140616@xxxxxx

>> I suggest that you do a complete uninstall/reinstall as explained at
>> http://liveunplugged.spaces.live.com...90CA!226.entry
>>
>> When you are moving your messages out of the 'Imported items' folder, I
>> recommend not moving the actual folders. Instead, create an aptly named
>> new folder under 'Storage folders' when required, and move your imported
>> messages into them.
>>
>> Remember that WLMail will have to index the imported messages in its
>> database, which will take some time and resources, so it is probably a
>> good idea to wait for the indexing to complete before starting to move
>> messages out of the 'Imported items' folder.
>>
>> --
>> Cheers,
>> Peter
>> (Windows Vista Home Premium SP1 with Windows Live Mail 14.0.5027.0908)
>> "There are more things in Heaven and earth, Horatio, than are dreamt of in
>> your philosophy." - Shakespeare
>> ---------------
>>
>> "Lindsay Graham" <LDGraham@xxxxxx> wrote in message
>> news:etD$CCFXJHA.1188@xxxxxx
>>

>>> This has been happening occasionally for the whole time I've been using
>>> WLM,
>>> but it is now occurring with increasing regularity.
>>>
>>> When I move a file from the Inbox to a Storage folder, I get a dialog box
>>> that says "Windows Live Mail has stopped working: A problem caused the
>>> program to stop working correctly. Windows will close the program and
>>> notify you if a solution is available." Windows never does notify me,
>>> WLM
>>> closes and has to be reopened. So far as I'm aware, no damage is caused,
>>> but I'm very uncomfortable about such forced closures.
>>>
>>> Is this a known problem? Is there a solution or workaround of some sort?
>>>
>>> --
>>> Lindsay Graham