Windows Vista Forums

can't open email attachments

  1. #1


    Join Date : Dec 2008
    Posts : 1
    32bit
    Local Time: 15:38

    can't open email attachments


    When I try to open an arch all of a sudden I get " file may be in use by another application, the file format may not be supported by any installed conveters, or the file may be corrupt." I have tried to open old files also and get the same thing no matter what or nothing at all. Any ideas? this is for DOC, jpg and Word. This just started. have HP with Vista 32 microsoft office 2007

      My System SpecsSystem Spec

  2. #2


    Michael Santovec Guest

    Re: can't open email attachments

    You mention a problem with old files. Is this files that are still
    attachments in e-mail messages, or files that were previously saved to
    a Windows folder?

    If files that are still attachments, try saving them (File, Save
    Attachments) and then try opening the saved attachments.

    If the problem is still with saved attachments, then it's not likely an
    issue with Windows Live Mail.

    Do you have Norton Anti-virus installed? If so, there is a known
    problem with its Office plug-in. Norton has an update for this.

    How to use Office programs with the Norton AntiVirus Office plug-in
    (Error in OFFICEAV.DLL)
    http://support.microsoft.com/?kbid=329820

    --

    Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



    "lisa6801" <guest@xxxxxx-email.com> wrote in message
    news:f52173938e3274c29a7100ff21eb2bba@xxxxxx-gateway.com...

    >
    >
    > When I try to open an arch all of a sudden I get " file may be in use
    > by another application, the file format may not be supported by any
    > installed conveters, or the file may be corrupt." I have tried to open
    > old files also and get the same thing no matter what or nothing at
    > all.
    > Any ideas? this is for DOC, jpg and Word. This just started. have HP
    > with Vista 32 microsoft office 2007
    >
    >
    > --
    > lisa6801


      My System SpecsSystem Spec

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