Vista - Windows Live Mail stopped working 2 days ago!

Anyone help me with this problem?

When I open WLM, I get the following message:

Recovering the Windows Live mail database.

Then

Windows live mail could not be started. The application was unable to open
the Windows live message store. Windows live mail was unable to locate its
message database. If you have moved the database files to a new location then
click OK to reset the databasepath to that location. Otherwise, click cancel
to proceed, any existing messages found will be avaliable under Orphaned
Accounts. (0x00000000. 2)

If I click either OK or cancel, I then get the following message:

Windows live mail could not be started. the application was unable to open
the Windows Live mail message store. Your computer may be out of memory or
your disk is full. (0.8000FFFF. 1400).

Then I get the following message:

Windows live mail could not be started because msmail.dllcould not be
initialized. Windows live mail may not be correctly installed.

I have re-installed WLM 3 times now, so thats not the problem. Using Vista
and WLM was working fine upto 2 days ago.

Any help would be happily recieved. (ideally in a simple format for me to
understand!)

Thank you

It seems to me that the problem lies in your WLMail Message Store*.

I suggest that you rename** the Message Store folder [to 'Windows Live Mail (old)] and restart WLMail. The Message Store will be re-created by WLMail.

If WLMail starts successfully, that confirms the problem lied in the old Message Store.

However, you will need to recreate your accounts and import** your Messages from your old Message Store.

*Note that Windows Live Mail's Message Store, in its default location, is a hidden folder. So ensure that "Show hidden files and folders" is checked under Folder Options in Windows Explorer...

The default location of Windows Live Mail's Message Store is:

Vista: %localappdata%\Microsoft\Windows Live Mail
(C:\Users\<Windows user account>\AppData\Local\Microsoft\Windows Live Mail)

XP: %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail
(C:\Documents and Settings\<windows user account>\Local Settings\Application Data\Microsoft\Windows Live Mail)

**Messages can be dragged from the message store to your WLM interface as a method of importing them, or you can import messages directly by Browsing to your old (renamed) Message Store with File->Import->Messages->Windows Live Mail->Next->Browse...

--
Cheers,
Peter.R
(Windows Vista Home Premium with Windows Live Mail 14.0.8050.1202)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------

"James" <James@xxxxxx> wrote in message news5BBC21C-D1EF-4E38-8C0C-DBC57593C98A@xxxxxx

"Peter.R" wrote:

"whitebob59" wrote:

I have had the same problem for two days now. I have Vista Premium 32 bit.
I uninstalled WLM three times with Windows control panel and that did not
help. I repaired WLM six times with control panel and still get the same
message. I can not find any Message Store folder in the following location:
C:\Users\Bob\AppData\Local\Microsoft\Windows Live Mail. There is a
C:\Users\Bob\AppData\Local\Microsoft\Windows Live Mail\Storage Folders folder
which has four folders in it: Deleted Items, Drafts, Reecovered Items, and
Sent Items.

If I uninstalled WLM shouldn't that normally delete the folder "WLMail
Message Store" so one should not have to manually move it?

Can anyone offer some help to me? Thanks, Bob.

WLMail's Message Store is the folder called 'Windows Live Mail'.

The Message Store is not deleted as part of a standard Uninstall.

--
Cheers,
Peter.R
(Windows Vista Home Premium with Windows Live Mail 14.0.8050.1202)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare

"whitebob59" <whitebob59@xxxxxx> wrote in message news:2401311D-4112-41C3-9B75-6A7D26251D62@xxxxxx

Where in that folder is it supposed to be, because as I said,I can not find
any Message Store folder in the following location:
C:\Users\Bob\AppData\Local\Microsoft\Windows Live Mail. There is a folder
called C:\Users\Bob\AppData\Local\Microsoft\Windows Live Mail\Storage Folders
which has four folders in it: Deleted Items, Drafts, Reecovered Items, and
Sent Items.
I did not find the "Message Store " folder in there. Is there an exact path
that would take me to it?

Does anyone know if Microsoft is aware of this problem as there are a lot of
people complaining about it?

Thanks, Bob

"Peter.R" wrote:

Bob, there is no folder called "Message Store". The Message Store folder is called "Windows Live Mail" - up one level from C:\Users\Bob\AppData\Local\Microsoft\Windows Live Mail\Storage Folders

So navigate to C:\Users\Bob\AppData\Local\Microsoft and you will see a folder named "Windows Live Mail" - rename that folder to "Windows Live Mail (old)" and restart WLMail.

--
Cheers,
Peter.R
(Windows Vista Home Premium with Windows Live Mail 14.0.8050.1202)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare

"whitebob59" <whitebob59@xxxxxx> wrote in message news:CC48A697-4E43-4D9B-8CA5-CA92D0E0F5CA@xxxxxx

Hi Peter:

Thanks for the advice, it worked exactly as you said it would. I had not
got back to the blog as I went to Microsoft's help and they had me running
all around Uninstalling and reinstalling WLM five times and getting info for
them. I went through three different "experts" all repeating the uninstall,
etc. I thought they would have the correct solution to problems with their
software. How dumb of me.

Thanks again, Bob.

"Peter.R" wrote: