WLM V 2008 Build (14.0.5027.0908), Vista Home Pr V6.0 (Build 6001:SP1)
----------------------------------------------------------------------------------------
Sometimes during the msg composition, I would select an additional To: or
CC:. This would make WLM crash, with everything dimmed and a dialog box to
close. I have observed this number of times. Sometimes the content which one
has written in an hour time would be lost. As a damage control, I go back to
dimmed msg composing window, take screen capture and paste in paint, restart
WLM and compose new msg from begining by looking at whatever I could see in
paint.

My observation is this doesn't happen if I select all recipients in the
begining in one go. This happens when during msg composition I select an
additional To or Cc.

If above description is not enough to find the root cause, let me know what
should I do next time when this happens.

RW

Upgrading to the Release version of WLMail (14.0.8050.1202) might fix this problem...

http://download.live.com/

--
Cheers,
Peter.R
(Windows Vista Home Premium with Windows Live Mail 14.0.8050.1202)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------

"RWilson" <RWilson@xxxxxx> wrote in message news:963279F5-8566-42CC-AD18-360310FAFF1B@xxxxxx

> WLM V 2008 Build (14.0.5027.0908), Vista Home Pr V6.0 (Build 6001:SP1)
> ----------------------------------------------------------------------------------------
> Sometimes during the msg composition, I would select an additional To: or
> CC:. This would make WLM crash, with everything dimmed and a dialog box to
> close. I have observed this number of times. Sometimes the content which one
> has written in an hour time would be lost. As a damage control, I go back to
> dimmed msg composing window, take screen capture and paste in paint, restart
> WLM and compose new msg from begining by looking at whatever I could see in
> paint.
>
> My observation is this doesn't happen if I select all recipients in the
> begining in one go. This happens when during msg composition I select an
> additional To or Cc.
>
> If above description is not enough to find the root cause, let me know what
> should I do next time when this happens.
>
> RW

Assuming you've already pressed the "Get updates for more products" button
in Automatic Updates (cf.
http://img.bleepingcomputer.com/tuto.../noupdates.jpg),
run Windows Update manually and install the newest version of WLM.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

RWilson wrote:

> WLM V 2008 Build (14.0.5027.0908), Vista Home Pr V6.0 (Build 6001:SP1)
> ----------------------------------------------------------------------------------------
> Sometimes during the msg composition, I would select an additional To: or
> CC:. This would make WLM crash, with everything dimmed and a dialog box to
> close. I have observed this number of times. Sometimes the content which
> one
> has written in an hour time would be lost. As a damage control, I go back
> to
> dimmed msg composing window, take screen capture and paste in paint,
> restart
> WLM and compose new msg from begining by looking at whatever I could see
> in
> paint.
>
> My observation is this doesn't happen if I select all recipients in the
> begining in one go. This happens when during msg composition I select an
> additional To or Cc.
>
> If above description is not enough to find the root cause, let me know
> what
> should I do next time when this happens.
>
> RW

Have upgraded WLM. Version 2009 (Build 14.0.8050.1202)

Today, WLM crashed again at the time of selection an additional address from
contacts. Following is a Debug Msg:
--------------------------------------------------------------------------
Problem signature:
Problem Event Name: BEX
Application Name: wlmail.exe
Application Version: 14.0.8050.1202
Application Timestamp: 49362406
Fault Module Name: StackHash_06e1
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0ed20f60
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 06e1
Additional Information 2: b0574751ffce2d5b3e73e6eea3e1580e
Additional Information 3: 182b
Additional Information 4: eb11739de3a8a0dd48a9e8484a3d290e

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
--------------------------------------------------------------------------

"PA Bear [MS MVP]" wrote:

> Assuming you've already pressed the "Get updates for more products" button
> in Automatic Updates (cf.
> http://img.bleepingcomputer.com/tuto.../noupdates.jpg),
> run Windows Update manually and install the newest version of WLM.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> RWilson wrote:

> > WLM V 2008 Build (14.0.5027.0908), Vista Home Pr V6.0 (Build 6001:SP1)
> > ----------------------------------------------------------------------------------------
> > Sometimes during the msg composition, I would select an additional To: or
> > CC:. This would make WLM crash, with everything dimmed and a dialog box to
> > close. I have observed this number of times. Sometimes the content which
> > one
> > has written in an hour time would be lost. As a damage control, I go back
> > to
> > dimmed msg composing window, take screen capture and paste in paint,
> > restart
> > WLM and compose new msg from begining by looking at whatever I could see
> > in
> > paint.
> >
> > My observation is this doesn't happen if I select all recipients in the
> > begining in one go. This happens when during msg composition I select an
> > additional To or Cc.
> >
> > If above description is not enough to find the root cause, let me know
> > what
> > should I do next time when this happens.
> >
> > RW

>
>

Maybe there is some corruption in your Contact Store...

If you are using your Default Contacts (contacts available when not signed into Windows Live within WLMail), I suggest that you export them before following this method.

1. Close WLMail, WLMessenger, and other Windows Live applications.

2. Rename the 'Windows Live Contacts' folder* [by adding (old) to it] in the following location:

C:\Users\<USER_NAME>\AppData\Local\Microsoft\Windows Live Contacts

Your Windows Live Contacts will be re-synchronised when you sign into Windows Live within WLMail.

If you are using the Default Contacts, you will need to import them from your earlier export location.

*The 'Windows Live Contacts' folder is a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer.

--
Cheers,
Peter.R
(Windows Vista Home Premium with Windows Live Mail 14.0.8050.1202)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare

"RWilson" <RWilson@xxxxxx> wrote in message news:13D4EE76-4303-49AF-8E42-7141C2993793@xxxxxx

> Have upgraded WLM. Version 2009 (Build 14.0.8050.1202)
>
> Today, WLM crashed again at the time of selection an additional address from
> contacts. Following is a Debug Msg:
> --------------------------------------------------------------------------
> Problem signature:
> Problem Event Name: BEX
> Application Name: wlmail.exe
> Application Version: 14.0.8050.1202
> Application Timestamp: 49362406
> Fault Module Name: StackHash_06e1
> Fault Module Version: 0.0.0.0
> Fault Module Timestamp: 00000000
> Exception Offset: 0ed20f60
> Exception Code: c0000005
> Exception Data: 00000008
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
> Additional Information 1: 06e1
> Additional Information 2: b0574751ffce2d5b3e73e6eea3e1580e
> Additional Information 3: 182b
> Additional Information 4: eb11739de3a8a0dd48a9e8484a3d290e
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> --------------------------------------------------------------------------
>
> "PA Bear [MS MVP]" wrote:
>

>> Assuming you've already pressed the "Get updates for more products" button in Automatic Updates (cf. http://img.bleepingcomputer.com/tuto.../noupdates.jpg), run Windows Update manually and install the newest version of WLM.
>> --
>> ~Robear Dyer (PA Bear)

>> RWilson wrote:

>> > WLM V 2008 Build (14.0.5027.0908), Vista Home Pr V6.0 (Build 6001:SP1)
>> >
>> > Sometimes during the msg composition, I would select an additional To: or CC:. This would make WLM crash, with everything dimmed and a dialog box to close. I have observed this number of times. Sometimes the content which one has written in an hour time would be lost. As a damage control, I go back to dimmed msg composing window, take screen capture and paste in paint, restart WLM and compose new msg from begining by looking at whatever I could see in paint.
>> >
>> > My observation is this doesn't happen if I select all recipients in the begining in one go. This happens when during msg composition I select an additional To or Cc.
>> >
>> > If above description is not enough to find the root cause, let me know what should I do next time when this happens.
>> >
>> > RW

Dear Rwilson,

I am familiar with the exact same problem and i believe found a way to fix
it.
The problem is not related with the edition of WLM at all. As you said from
time to time when you try to add the receipt "TO" after you complete the
content it freezes completely.

Here is my suggestion; First sign in to your live mail account via internet
explorer then go to the options and under the personize contacts menu there
should be the option clear duplicate contacts. First complete this step.
Then check your contacts so that none of them should contain CAPS LOCK
letters which means "S" instead of "s" or similar. so you need to fix the
typing errors which you have in your address book already.
Please let me know if your situation is fixed by my suggeston.
Rgds

"Peter.R" wrote:

> Maybe there is some corruption in your Contact Store...
>
> If you are using your Default Contacts (contacts available when not signed into Windows Live within WLMail), I suggest that you export them before following this method.
>
> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>
> 2. Rename the 'Windows Live Contacts' folder* [by adding (old) to it] in the following location:
>
> C:\Users\<USER_NAME>\AppData\Local\Microsoft\Windows Live Contacts
>
> Your Windows Live Contacts will be re-synchronised when you sign into Windows Live within WLMail.
>
> If you are using the Default Contacts, you will need to import them from your earlier export location.
>
> *The 'Windows Live Contacts' folder is a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer.
>
> --
> Cheers,
> Peter.R
> (Windows Vista Home Premium with Windows Live Mail 14.0.8050.1202)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>
> "RWilson" <RWilson@xxxxxx> wrote in message news:13D4EE76-4303-49AF-8E42-7141C2993793@xxxxxx
>

> > Have upgraded WLM. Version 2009 (Build 14.0.8050.1202)
> >
> > Today, WLM crashed again at the time of selection an additional address from
> > contacts. Following is a Debug Msg:
> > --------------------------------------------------------------------------
> > Problem signature:
> > Problem Event Name: BEX
> > Application Name: wlmail.exe
> > Application Version: 14.0.8050.1202
> > Application Timestamp: 49362406
> > Fault Module Name: StackHash_06e1
> > Fault Module Version: 0.0.0.0
> > Fault Module Timestamp: 00000000
> > Exception Offset: 0ed20f60
> > Exception Code: c0000005
> > Exception Data: 00000008
> > OS Version: 6.0.6001.2.1.0.768.3
> > Locale ID: 1033
> > Additional Information 1: 06e1
> > Additional Information 2: b0574751ffce2d5b3e73e6eea3e1580e
> > Additional Information 3: 182b
> > Additional Information 4: eb11739de3a8a0dd48a9e8484a3d290e
> >
> > Read our privacy statement:
> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> > --------------------------------------------------------------------------
> >
> > "PA Bear [MS MVP]" wrote:
> >

> >> Assuming you've already pressed the "Get updates for more products" button in Automatic Updates (cf. http://img.bleepingcomputer.com/tuto.../noupdates.jpg), run Windows Update manually and install the newest version of WLM.
> >> --
> >> ~Robear Dyer (PA Bear)

>

> >> RWilson wrote:

>

> >> > WLM V 2008 Build (14.0.5027.0908), Vista Home Pr V6.0 (Build 6001:SP1)
> >> >
> >> > Sometimes during the msg composition, I would select an additional To: or CC:. This would make WLM crash, with everything dimmed and a dialog box to close. I have observed this number of times. Sometimes the content which one has written in an hour time would be lost. As a damage control, I go back to dimmed msg composing window, take screen capture and paste in paint, restart WLM and compose new msg from begining by looking at whatever I could see in paint.
> >> >
> >> > My observation is this doesn't happen if I select all recipients in the begining in one go. This happens when during msg composition I select an additional To or Cc.
> >> >
> >> > If above description is not enough to find the root cause, let me know what should I do next time when this happens.
> >> >
> >> > RW