I have a person who is in my contacts list who sends me email with a .xls
file attached. I can see the "paper clip" icon indicating an attachment - but
when I open the email with Mail Live Desktop - there is no attachment to
view. If I view the same email using Outlook or at mail.live.com, I have no
problems opening the attachment.

I am using the latest version of Windows Live Desktop: 2009 (Build
14.0.8050.1202)

Has anyone else seen this issue?

My "safety settings" are as follows:
Junk Email options: "High"
Safe Senders: "Also trust e-mail from my Contacts" is checked
Security: "Block images and other external content..." is checked
"Show images and external content sent from e-mail addresses in
my safe senders list" is checked

I assume you haven't selected 'Do not allow attachments to be
saved...' on the Security tab. Is your contact using Outlook? If so,
ask him to send in plain text instead of RTF. Outlook uses its own
encoding for attachments to RTF messages that no other program
understands.
--
Noel

"ggimpoli" <ggimpoli@xxxxxx> wrote in message
news:B031B888-99D7-4FEA-BC5E-B4CA3F17FA9E@xxxxxx

> I have a person who is in my contacts list who sends me email with
> a .xls
> file attached. I can see the "paper clip" icon indicating an
> attachment - but
> when I open the email with Mail Live Desktop - there is no
> attachment to
> view. If I view the same email using Outlook or at mail.live.com,
> I have no
> problems opening the attachment.
>
> I am using the latest version of Windows Live Desktop: 2009 (Build
> 14.0.8050.1202)
>
> Has anyone else seen this issue?
>
> My "safety settings" are as follows:
> Junk Email options: "High"
> Safe Senders: "Also trust e-mail from my Contacts" is checked
> Security: "Block images and other external content..." is checked
> "Show images and external content sent from e-mail
> addresses in
> my safe senders list" is checked
>

Thanks for the reply...correct - I do not have that option selected. I
believe my contact is using Outlook - you would think Windows Live Desktop
would be "Outlook aware" - since it's another Microsoft product...


"Ildhund" wrote:

> I assume you haven't selected 'Do not allow attachments to be
> saved...' on the Security tab. Is your contact using Outlook? If so,
> ask him to send in plain text instead of RTF. Outlook uses its own
> encoding for attachments to RTF messages that no other program
> understands.
> --
> Noel
>
> "ggimpoli" <ggimpoli@xxxxxx> wrote in message
> news:B031B888-99D7-4FEA-BC5E-B4CA3F17FA9E@xxxxxx

> > I have a person who is in my contacts list who sends me email with
> > a .xls
> > file attached. I can see the "paper clip" icon indicating an
> > attachment - but
> > when I open the email with Mail Live Desktop - there is no
> > attachment to
> > view. If I view the same email using Outlook or at mail.live.com,
> > I have no
> > problems opening the attachment.
> >
> > I am using the latest version of Windows Live Desktop: 2009 (Build
> > 14.0.8050.1202)
> >
> > Has anyone else seen this issue?
> >
> > My "safety settings" are as follows:
> > Junk Email options: "High"
> > Safe Senders: "Also trust e-mail from my Contacts" is checked
> > Security: "Block images and other external content..." is checked
> > "Show images and external content sent from e-mail
> > addresses in
> > my safe senders list" is checked
> >

>

For more on the Outlook proprietary attachment format problem, see
http://email.about.com/od/outlooktips/qt/et121705.htm

--
Gary VanderMolen, MS-MVP (Mail)


"ggimpoli" <ggimpoli@xxxxxx> wrote in message news:4F0383AB-8B5E-4A92-A6B0-E301037E7102@xxxxxx

> Thanks for the reply...correct - I do not have that option selected. I
> believe my contact is using Outlook - you would think Windows Live Desktop
> would be "Outlook aware" - since it's another Microsoft product...
>
>
> "Ildhund" wrote:
>

>> I assume you haven't selected 'Do not allow attachments to be
>> saved...' on the Security tab. Is your contact using Outlook? If so,
>> ask him to send in plain text instead of RTF. Outlook uses its own
>> encoding for attachments to RTF messages that no other program
>> understands.
>> --
>> Noel
>>
>> "ggimpoli" <ggimpoli@xxxxxx> wrote in message
>> news:B031B888-99D7-4FEA-BC5E-B4CA3F17FA9E@xxxxxx

>> > I have a person who is in my contacts list who sends me email with
>> > a .xls
>> > file attached. I can see the "paper clip" icon indicating an
>> > attachment - but
>> > when I open the email with Mail Live Desktop - there is no
>> > attachment to
>> > view. If I view the same email using Outlook or at mail.live.com,
>> > I have no
>> > problems opening the attachment.
>> >
>> > I am using the latest version of Windows Live Desktop: 2009 (Build
>> > 14.0.8050.1202)
>> >
>> > Has anyone else seen this issue?
>> >
>> > My "safety settings" are as follows:
>> > Junk Email options: "High"
>> > Safe Senders: "Also trust e-mail from my Contacts" is checked
>> > Security: "Block images and other external content..." is checked
>> > "Show images and external content sent from e-mail
>> > addresses in
>> > my safe senders list" is checked
>> >

>>

If messages are sent using the Exchange family of mail programs
(includes Windows Messaging or Outlook97/98/2000+) and the option to use
Rich Text Format is selected, it puts the RTF message (and any attached
files) in an attachment called WINMAIL.DAT (application/ms-tnef). But
this attachment is useless to most other mail programs. In some mail
programs (e.g. Outlook Express, Windows Mail, Windows Live Mail), the
attachment won't even be visible.

The Exchange user can turn off the RTF option for messages to selected
recipients. Note that if sending via an Exchange server, the Exchange
server administrator may be overriding the mail client settings. In
this case, the administrator will need to make changes on the server.
In some cases, the Exchange server actually removes the attachments to
some recipients.

For additional information, see the MS-TNEF WINMAIL.DAT Attachments
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef
At the above link is information on several utilities that can be used
to recover the attachment if the sender can't or won't resend it in
plain text (or HTML) mode.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"ggimpoli" <ggimpoli@xxxxxx> wrote in message
news:B031B888-99D7-4FEA-BC5E-B4CA3F17FA9E@xxxxxx

> I have a person who is in my contacts list who sends me email with a
> .xls
> file attached. I can see the "paper clip" icon indicating an
> attachment - but
> when I open the email with Mail Live Desktop - there is no attachment
> to
> view. If I view the same email using Outlook or at mail.live.com, I
> have no
> problems opening the attachment.
>
> I am using the latest version of Windows Live Desktop: 2009 (Build
> 14.0.8050.1202)
>
> Has anyone else seen this issue?
>
> My "safety settings" are as follows:
> Junk Email options: "High"
> Safe Senders: "Also trust e-mail from my Contacts" is checked
> Security: "Block images and other external content..." is checked
> "Show images and external content sent from e-mail
> addresses in
> my safe senders list" is checked
>