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Vista - Unable to delete msg from Inbox

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Old 03-26-2009   #1 (permalink)
Baffin


 
 

Unable to delete msg from Inbox

Here's a curiosity.

I have a few old messages in my Inbox that cannot be
deleted -- when I try to delete them, I get a popup box
titled 'Windows Live Mail' with the msg "An unknown error
has occurred". About 10 seconds later, another box opens
with "Deleting messages..." but nothing happens. When
I press it's Cancel, the message changes to 'Canceling...'
and stays that way until I press OK on the other 'unknown
error' window.

This affects about 20 msgs out of about 1000 in my Inbox.

None of the undeletable messages are in my
..../Windows Live Mail/(user)/Inbox folder (ie., no .eml
file for them).

However, those files can be dragged to the Delete folder,
and then they can be deleted there by pressing the folder X.

Does WLM maintain a database of eml files? If so, is
there a way to get WLM to rebuild the database?

My System SpecsSystem Spec
Old 03-26-2009   #2 (permalink)
...winston


 
 

Re: Unable to delete msg from Inbox

Are these files present in a Live ID ?
If so, are they viewable/delete-able in the web interface(mail.live.com)
Have you tried looking in you message store folder's account subfolders for
those eml files ?
- tools/options/advanced/maintenance/store folder will show the location of
your WLM store folder

Have you considered renaming the WLM Message store file[Mail.MSMessageStore]
and let it rebuild the index ?

Please post your o/s and version number in future responses.

--
...winston
ms-mvp mail

"Baffin" <Baffin@xxxxxx> wrote in message
news:700F19AC-E7DE-494A-9340-E3A53033D845@xxxxxx
Quote:

> Here's a curiosity.
>
> I have a few old messages in my Inbox that cannot be
> deleted -- when I try to delete them, I get a popup box
> titled 'Windows Live Mail' with the msg "An unknown error
> has occurred". About 10 seconds later, another box opens
> with "Deleting messages..." but nothing happens. When
> I press it's Cancel, the message changes to 'Canceling...'
> and stays that way until I press OK on the other 'unknown
> error' window.
>
> This affects about 20 msgs out of about 1000 in my Inbox.
>
> None of the undeletable messages are in my
> .../Windows Live Mail/(user)/Inbox folder (ie., no .eml
> file for them).
>
> However, those files can be dragged to the Delete folder,
> and then they can be deleted there by pressing the folder X.
>
> Does WLM maintain a database of eml files? If so, is
> there a way to get WLM to rebuild the database?
My System SpecsSystem Spec
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